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Kustomer vs LiveAgent comparison

Features	Liveagent Try the best customer support alternative for free! No credit card required.	Kustomer
Ticketing Contains a management tool that processes and catalogs customer service requests.	LiveAgent offers ticketing.	Kustomer doesn't offer ticketing.
Live Chat A real-time chat widget that you can place on any website.	LiveAgent offers Live Chat.	Kustomer offers Live Chat.
Call Center A call center that can be used to make and receive calls using automatic call distribution.	LiveAgent offers Call Center.	Kustomer doesn't offer Call Center.
Self-Service A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.	LiveAgent offers Self-Service portal.	Kustomer offers Self-Service portal.
Facebook A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers a Facebook integration.	Kustomer offers a Facebook integration.
Twitter A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.	LiveAgent offers a Twitter integration.	Kustomer offers a Twitter integration.
Instagram An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers an Instagram integration.	Kustomer offers an Instagram integration.
Viber A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.	LiveAgent offers a Viber integration.	Kustomer doesn't offer a Viber integration.
WhatsApp WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.	LiveAgent offers a WhatsApp integration.	Kustomer offers a WhatsApp integration.
Knowledge Base A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.	LiveAgent offers knowledge base.	Kustomer offers knowledge base.
Customer Forum An online discussion board for your customers that's located directly within your knowledge base.	LiveAgent offers customer forum.	Kustomer doesn't offer customer forum.
Automation and Rules Workflows that you can automate to eliminate repetitive tasks.	LiveAgent offers automation and rules.	Kustomer offers automation and rules.
API A set of functions that allow different applications to work together.	LiveAgent offers API functions.	Kustomer offers API functions.
Interactive Voice Response (IVR) A technology that allows incoming callers to navigate a phone system before talking to a human operator.	LiveAgent offers IVR features.	Kustomer doesn't offer IVR features.
Video Calls A call that contains video, similar to Skype, Zoom, or Facetime calls.	LiveAgent offers video calls.	Kustomer doesn't offer video calls.
Unlimited History Tickets don't expire or delete-- you can view them at any time.	LiveAgent offers unlimited history.	Kustomer offers unlimited history.
Unlimited Websites You can use the software on an unlimited number of websites.	LiveAgent offers unlimited websites.	Kustomer offers unlimited websites.
Unlimited Chat Buttons You can place an unlimited number of chat buttons on your websites.	LiveAgent offers unlimited chat buttons.	Kustomer offers unlimited chat buttons.
Unlimited Tickets/Mails You can receive an unlimited number of emails and tickets.	LiveAgent offers unlimited tickets/mails.	Kustomer offers unlimited tickets/mails.
Unlimited Call Recording Record every call that’s made or received and playback the recording at any time.	LiveAgent offers unlimited call recording.	Kustomer doesn't offer unlimited call recording.
Unlimited 24/7 Support Customer support is offered 24/7 without limiting the number of queries you can submit.	LiveAgent offers unlimited 24/7 support.	Kustomer doesn't offer unlimited 24/7 support.

Migrate to LiveAgent today

We do our best to provide the best customer experience possible to help you do your best work. Get access to our amazing ticketing system that can handle all important customer channels. It’s supported by a variety of features and integrations. We also offer 24/7 customer support for everyone.

What data and files can you migrate?

Tickets

All of your customer communication from every channel

People

Contacts, contact groups and agent profiles

Multi-channel toolset backed up by great features

Create customer satisfaction and increase agent productivity with the right tools backing you up. Add knowledge base and Viber into your ticketing system and start covering the most used communication channels.

Every one of them is backed up by productivity features that make your job easier. Furthermore, LiveAgent can be integrated with over 140 applications. Create unified workflows and save yourself from switching between multiple apps.

Try it out now

All important customer support channels under one roof

Experience customer satisfaction with LiveAgent

We understand that availability with customers is an important aspect of a great help desk. That’s why our support teams are available 24/7 to help you out or provide you with important information regarding our products.

Contact us anytime via email, live chat or give us a call. We’ll do our best to resolve any issues and help you with anything you need.

Switch to LiveAgent and become a happy customer

Roman Bosch

Partly

It’s a pleasure to have a great portal that improves our customer service.
Christine Preusler

HostingAdvice

LiveAgent empowers our agents to provide better, faster, and more accurate support.
Karl Dieterich

Covomo

LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
Hendrik Henze

HEWO Internetmarketing

We have been using LiveAgent since August and we are really satisfied with it.
Razvan Sava

Webmaster Deals

Since we are using LiveAgent our response time improved by 60%.
Taras Baca

XperienceHR

Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
Andrej Ftomin

TAZAR Group

I have to say, I have never experienced such a professional customer approach.
Matt Janaway

The Workplace Depot

We find LiveAgent to be the best live chat solution by far.
Viviane Carter

CSI Products

We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
Christian Lange

Lucky-Bike

With LiveAgent we’re able to give our customers support wherever they are.
Jens Malmqvist

Projure

I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
Catana Alexandru

Websignal

I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
Jan Wienk

All British Casino

With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
Allan Bjerkan

Norske Automaten

LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
Sissy Böttcher

Study Portals

We like it because it is easy to use and offers great functionality, such as useful reporting features.
Peter Koning

TypoAssassin

We love LiveAgent - it makes supporting our customers easy.
Aranzazu F

Factorchic

We like to offer our customers the best support experience. That’s why we chose LiveAgent.
Rick Nuske

MyFutureBusiness

From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
Vojtech Kelecsenyi

123-Nakup

LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Rafael Kobalyan

Betconstruct

Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
Martin Drugaj

Atomer

We’ve been using LiveAgent since 2013. We can't imagine working without it.
Ivan Golubović

AVMarket

It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Rustem Gimaev

Antalya Consulting Language Center

Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
Randy Bryan

tekRESCUE

LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Timothy G. Keys

Marietta Corporation

I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
Mihaela Teodorescu

eFortuna

The support team always responded promptly with quick to implement solutions.
Hilda Andrejkovičová

TrustPay

It helps us categorize the nature of the tickets and statistically track what our clients need most.
Alexandra Danišová

Nay

We see LiveAgent as a great tool for communicating with customers.
Samuel Smahel

m:zone

LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
David Chandler

Volterman

Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO

Ready to start the migration process?

Join LiveAgent today and discuss your custom migration with us. Start our free 30-day trial today or pick one of our affordable pricing plans. They are suitable for businesses of most sizes and we promise they won’t ruin your budget.

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