"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
Say goodbye to slow, subpar software
Switch to LiveAgent & migrate your data from Groove today.
No setup fee
Customer service 24/7
No credit card required
Cancel any time
Groove vs LiveAgent Comparison
| Feature | LiveAgent | Groove |
|---|---|---|
| Ticketing | ✅ Yes | ✅ Yes |
| Live Chat | ✅ Yes | ✅ Yes |
| Call Center | ✅ Yes | ❌ No |
| Self-Service | ✅ Yes | ✅ Yes |
| ✅ Yes | ✅ Yes | |
| ✅ Yes | ✅ Yes | |
| ✅ Yes | ❌ No | |
| Viber | ✅ Yes | ❌ No |
| ✅ Yes | ❌ No | |
| Knowledge Base | ✅ Yes | ✅ Yes |
| Customer Forum | ✅ Yes | ❌ No |
| Automation and Rules | ✅ Yes | ✅ Yes |
| API | ✅ Yes | ✅ Yes |
| Interactive Voice Response (IVR) | ✅ Yes | ❌ No |
| Video Calls | ✅ Yes | ❌ No |
| Unlimited History | ✅ Yes | ✅ Yes |
| Unlimited Websites | ✅ Yes | ✅ Yes |
| Unlimited Chat Buttons | ✅ Yes | ✅ Yes |
| Unlimited Tickets/Mails | ✅ Yes | ✅ Yes |
| Unlimited Call Recording | ✅ Yes | ❌ No |
| Unlimited 24/7 Support | ✅ Yes | ✅ Yes |
Let us do the work for you
Get access to a ticketing system that supports email, live chat, call center, customer portal, knowledge base, and social media – Facebook, Instagram, Twitter, WhatsApp and Viber. Start your free trial today and try it out for yourself.
Request a built-in plugin migration
If you'd like to migrate your Groove data into LiveAgent yourself, contact us via live chat or email. Our developers are diligently working on creating migration plugins for a multitude of help-desk solutions. Groove isn't on the list yet, but if you'd like it to be, simply let us know!
What data can I migrate from Groove?
- People
Easily migrate agents, admins, end users and customers.
- Tags
Migrate all your department and ticket tags.
- Tickets
Migrate tickets, attachments, user fields, and ticket fields.
Need to migrate data from Groove?
LiveAgent is a multi-channel customer support software that can improve your help desk in multiple ways. Get access to a fully featured customer support solution, a large number of integrations and 24/7 customer support for every customer.
Ready to migrate from Groove?
Below we've outlined the key perks our customers enjoy once they migrate their data from HappyFox to LiveAgent.
Stellar customer service
Our agents are ready to assist you with any of your problems 24/7.
Fully featured help desk solution
Our software offers over 179 help desk features, complemented by over 40 integrations.
Significant savings and ROI
LiveAgent offers a forever free plan, as well as three other plans for bargain price.
Multiple supported languages
LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets.
Migrate your data from Groove today
LiveAgent is the most reviewed and #1 rated help desk software for SMB. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.
Starter
Per agent · up to 5 agents
Email, chat and AI for a small team getting started.
$19
/agent/mo
$19
Billed monthly · cancel anytime
$15 billed annually · save 21%
How much you get
AI agents
1
Departments
10
Email accounts
3
Live chat buttons
2
Included
Email ticketing and contact forms
Live chat and chatbot
Knowledge base
All AI features
No social channels, call center or reporting
Team
Per agent · up to 15 agents
Every channel, call center and AI for a growing team.
$35
/agent/mo
$35
Billed monthly · cancel anytime
$29 billed annually · save 17%
How much you get
AI agents
5
Departments
20
Email accounts
10
Live chat buttons
5
Included
Everything in Starter
Facebook, Instagram, X, Viber, WhatsApp, Telegram
Call center
Reporting, CSAT surveys and time reporting
SSO, SLA rules and custom roles
MOST POPULAR
Business
Per agent · any team size
More AI agents, departments and email accounts, plus MCP.
$59
/agent/mo
$59
Billed monthly · cancel anytime
$49 billed annually · save 17%
How much you get
AI agents
50
Departments
150
Email accounts
150
Live chat buttons
50
Included
Everything in Team
MCP server: connect your own AI tools to LiveAgent
LiveAgent branding removal
Audit log and department roles
Testimonials
What our existing customers say about us
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"I can recommend LiveAgent to anyone interested in making their customer service better and more effective. "
"I can recommend LiveAgent to anyone interested in making their customer service better and more effective. "
"We've been using LiveAgent since 2013. We can't imagine working without it. "
"We've been using LiveAgent since 2013. We can't imagine working without it. "
"It's a cost-effective solution that can help you with a large amount of support requests via different channels. "
"It's a cost-effective solution that can help you with a large amount of support requests via different channels. "
"From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress. "
"We have been using LiveAgent since August and we are really satisfied with it. "
"We have been using LiveAgent since August and we are really satisfied with it. "
"We have been using LiveAgent since August and we are really satisfied with it. "
"We find LiveAgent to be the best live chat solution by far. "
"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "
"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"We've been using LiveAgent since 2013. We can't imagine working without it. "
"It's a cost-effective solution that can help you with a large amount of support requests via different channels. "
"From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress. "
"We find LiveAgent to be the best live chat solution by far. "
"We find LiveAgent to be the best live chat solution by far. "
"I can recommend LiveAgent to anyone interested in making their customer service better and more effective. "
"From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress. "
"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "