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Buyers often look for
Help desk software with live chat, email, AI agents and, from the Team plan, a call center.
Per agent · up to 5 agents
For a small team answering email and chat.
Start with the essentials:
Per agent · up to 15 agents
For a growing team on every channel, phone included.
Everything in Starter, plus:
Per agent · any team size
For teams that need more AI agents, MCP and control.
Everything in Team, plus:
80 agents included
For large teams: no limits and a personal manager.
Everything in Business, plus:
4.5/5 G2 (1,538) 4.7/5 Capterra (1,789) checked Nov 1, 2026
Compare all features and limits ↓Free setup and migration
AI at your provider's price
Your price stays
Security and procurement
LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
We have been using LiveAgent since Spring 2016 and we love that we can attend everything from any computer and the customers get served by the same agent
When it comes to features, we love using tags, being able to clearly define responsibilities and then do complex reporting.
Compare the plans
Limits and features side by side. Select a row for details.
People on your team who log in to handle tickets, chats and calls.
Starter, Team and Business are billed per agent. Starter goes up to 5 agents, Team up to 15, Business any team size.
Enterprise is a flat fee with 80 agents included. Extra agents are $49 / month, or $39 on annual billing.
AI assistants you set up for a specific job, such as answering chats or replying to tickets.
They run on your own AI provider account. LiveAgent does not charge for AI.
Organize agents into different departments for better workflow.
Business and Enterprise also have department roles: give agents specific roles within departments.
The number shows how many email accounts you can connect.
Every email becomes a ticket, so no email gets lost or stays unanswered.
Limits for contact forms and canned messages are under Show all limits.
The number shows how many chat buttons you can place on your websites.
Personalized, real-time support on your websites.
Answer messages from all these channels directly in LiveAgent.
Instagram requires the Facebook integration. Telegram covers 1-to-1 direct messages. WhatsApp works with the Twilio and 360dialog providers.
Limits on Telegram bots and WhatsApp numbers are under Show all limits.
Handle phone and video calls in the same place as tickets and chats.
The number shows how many knowledge bases you can create.
Let customers find answers themselves, for example with one knowledge base per product or brand.
Need more? An extra knowledge base is $19 / month on Starter, Team and Business.
Analytics overview, performance, agent, department, channel and tag reports, plus agent availability and workload reports.
Satisfaction surveys after tickets and chats (CSAT), and time tracking on tickets and tasks.
Agent ranking: customer ratings for individual agents.
Event rules run actions automatically whenever a specific event happens in LiveAgent. Every plan has them.
Team and higher: time rules run actions automatically after a set time passes, and SLA rules help you avoid breaching the service level you agreed with customers. You can set several SLA levels for different customer tiers.
Limits per plan are under Show all limits.
SLA rules help you avoid breaching the service level you agreed with customers.
SLA levels let you set different service levels for different customer tiers.
Every plan: single sign-on (SSO), 2-step verification, password policy management, access restriction to the agent panel, HTTPS encryption, and EU, US or Singapore data centers.
Business and Enterprise: audit log, to review what actions each agent performed during a specific period.
MCP (Model Context Protocol) is an open standard for connecting AI tools to other software.
Every plan: your AI agents use LiveAgent’s built-in MCP tools.
Business and Enterprise: connect LiveAgent’s MCP server to external AI tools such as Claude.
Help is available 24/7. Our AI chatbot answers in virtually any language, and for urgent issues it brings in a person from our team right away, day or night.
Email support is monitored around the clock and usually replies within 24 hours. Complex technical issues are handled Monday to Friday.
In-app live chat with our team: Monday to Friday, 7 AM to 11 PM CET/CEST. Outside those hours the AI agent answers first and hands urgent issues to a person on call.
How many Telegram bots and WhatsApp numbers you can connect.
Team: 5 Telegram bots and 5 WhatsApp numbers. Business: 20 of each. Enterprise: unlimited.
Facebook, Instagram, X and Viber have no limit on connected accounts.
Canned messages: pre-written responses for common customer questions.
Predefined answers: quick answers you can insert into a reply.
People on your team who log in to handle tickets, chats and calls.
Starter, Team and Business are billed per agent. Starter goes up to 5 agents, Team up to 15, Business any team size.
Enterprise is a flat fee with 80 agents included. Extra agents are $49 / month, or $39 on annual billing.
AI assistants you set up for a specific job, such as answering chats or replying to tickets.
They run on your own AI provider account. LiveAgent does not charge for AI.
Organize agents into different departments for better workflow.
Business and Enterprise also have department roles: give agents specific roles within departments.
The number shows how many email accounts you can connect.
Every email becomes a ticket, so no email gets lost or stays unanswered.
Limits for contact forms and canned messages are under Show all limits.
The number shows how many chat buttons you can place on your websites.
Personalized, real-time support on your websites.
Answer messages from all these channels directly in LiveAgent.
Instagram requires the Facebook integration. Telegram covers 1-to-1 direct messages. WhatsApp works with the Twilio and 360dialog providers.
Limits on Telegram bots and WhatsApp numbers are under Show all limits.
Handle phone and video calls in the same place as tickets and chats.
The number shows how many knowledge bases you can create.
Let customers find answers themselves, for example with one knowledge base per product or brand.
Need more? An extra knowledge base is $19 / month on Starter, Team and Business.
Analytics overview, performance, agent, department, channel and tag reports, plus agent availability and workload reports.
Satisfaction surveys after tickets and chats (CSAT), and time tracking on tickets and tasks.
Agent ranking: customer ratings for individual agents.
Event rules run actions automatically whenever a specific event happens in LiveAgent. Every plan has them.
Team and higher: time rules run actions automatically after a set time passes, and SLA rules help you avoid breaching the service level you agreed with customers. You can set several SLA levels for different customer tiers.
Limits per plan are under Show all limits.
SLA rules help you avoid breaching the service level you agreed with customers.
SLA levels let you set different service levels for different customer tiers.
Every plan: single sign-on (SSO), 2-step verification, password policy management, access restriction to the agent panel, HTTPS encryption, and EU, US or Singapore data centers.
Business and Enterprise: audit log, to review what actions each agent performed during a specific period.
MCP (Model Context Protocol) is an open standard for connecting AI tools to other software.
Every plan: your AI agents use LiveAgent’s built-in MCP tools.
Business and Enterprise: connect LiveAgent’s MCP server to external AI tools such as Claude.
Help is available 24/7. Our AI chatbot answers in virtually any language, and for urgent issues it brings in a person from our team right away, day or night.
Email support is monitored around the clock and usually replies within 24 hours. Complex technical issues are handled Monday to Friday.
In-app live chat with our team: Monday to Friday, 7 AM to 11 PM CET/CEST. Outside those hours the AI agent answers first and hands urgent issues to a person on call.
How many Telegram bots and WhatsApp numbers you can connect.
Team: 5 Telegram bots and 5 WhatsApp numbers. Business: 20 of each. Enterprise: unlimited.
Facebook, Instagram, X and Viber have no limit on connected accounts.
Canned messages: pre-written responses for common customer questions.
Predefined answers: quick answers you can insert into a reply.
How AI billing works
LiveAgent doesn't charge for AI. You connect the AI provider of your choice, and it powers every AI feature in LiveAgent.
You pay LiveAgent
$0 for AI
Just your plan price. No AI fees, no token markup, no per-resolution fees.
You pay your AI provider
Only what you use
Billed directly by the provider you choose, at their prices. Switch providers any time.
FlowHunt is our own AI platform, with ready-made templates for your use cases. Whichever AI provider you choose, we set it up for free.
An AI agent is an AI worker you set up once: its instructions, the AI provider and model it runs on, and what it's allowed to do. LiveAgent uses it wherever AI acts for you, from chatting with visitors to resolving tickets.
Your plan sets how many AI agents you can create:
One AI agent can work in many places, for example the same chatbot on three websites. It still counts once.
Works in
These run on your AI provider too, but they don't use an AI agent, so they don't count toward your LiveAgent plan.
Yes. Start your free trial by November 22, 2026 and the offer price is yours for the whole 30-day trial, and it stays for as long as you keep your plan. Choose a plan any day before your trial ends; your first payment is on that day.
Yes. Book a demo or request a quote by November 22, 2026 and your written quote keeps the offer price, even when your approval takes longer.
Yes. Starter, Team and Business cost less on both monthly and annual billing, and annual billing is still the cheapest way to pay.
Yes. Every plan starts with a 30-day free trial, and no credit card is required. When the trial ends, upgrade to a paid plan to keep your account and everything you set up.
Yes. You can upgrade or downgrade at any time, except in the 24 hours before your billing day. If you cancel, your account stays active until the end of the period you paid for.
No. Your plan keeps its price, an offer price included, for as long as you keep the plan, also when you add agents. We may change the prices of our plans, but a new price applies only to new customers and to customers who change plan. After the offer ends, a move up to a bigger plan is billed at its regular price. Moving up within 12 months? Ask us for a special quote.
No setup fees and no long-term commitment: pay monthly and cancel anytime, or pay annually and pay less: each plan card shows what your team saves in dollars a year. Buying through procurement? With an annual plan we provide a written quote and a contract: book a demo.
Yes, for free, if we have a built-in migration plugin for your current help desk. Large accounts can take several hours or even days to import.
All major credit cards (Visa, Mastercard, Maestro, American Express, Diners), Apple Pay, Google Pay, PayPal and wire transfer. Prices are in USD and exclude VAT. Customers in the EU are invoiced in EUR. VAT is added where it applies: an EU company with a valid VAT ID outside Slovakia pays no VAT (reverse charge) when it enters the VAT ID in its account.
LiveAgent charges nothing for calls. Your call center runs on your own phone provider, which bills you directly for phone numbers and minutes.
Early-stage startups can apply for a special startup deal.
It depends on your plan and team size. Each plan card shows, for your number of agents, the yearly total on annual billing and what it saves in dollars compared with monthly billing.
A flat monthly fee that includes 80 agents, about $50 per agent (about $40 on annual billing). Extra agents are $49 / month, or $39 / month on annual billing.
Business is billed per agent, for any team size, with higher limits than Team. Enterprise is a flat fee with 80 agents included, no limits, and a dedicated account manager.
You pay your AI provider only for what you use, and LiveAgent adds nothing on top. A typical AI chat costs about 2–4 cents. Drafting replies with AI Answer Assistant costs about $2–3 per 1,000 replies with a low-cost model such as Claude Haiku. The cost depends on the model you choose, the tools an AI agent uses and the length of the chat (our estimate from the providers' list prices, October 2026).
Yes. AI features run on your own OpenAI, Anthropic, Google Gemini or FlowHunt account, and you pay the provider directly, only for what you use. Your AI provider processes the text under your agreement with it.
No. No AI fees, no token markup, no per-resolution fees: you pay only your AI provider, for what you use. For AI, plans differ only in the number of AI agents.
No. FlowHunt is one of the available AI providers, developed by our company, with ready-made AI agent templates. Whichever AI provider you choose, we set it up for free.
OpenAI, Anthropic, Google Gemini, or FlowHunt, our own AI platform.
Yes. You can connect more than one AI provider and choose which one each AI agent uses.
You can move to a higher plan. Enterprise includes unlimited AI agents.
On every plan, your AI agents use LiveAgent's built-in tools. On Business and Enterprise, you can also connect external AI tools, such as Claude, to LiveAgent through its MCP server.
Each plan except Enterprise has a limit on the number of AI agents. Where a plan says "unlimited", there is no plan limit, but to keep LiveAgent fast and reliable for everyone, we apply technical and rate limits to AI agents, the API and the MCP server to prevent misuse.
No credit card required. Need Enterprise? Talk to our sales team.
