An Audit log is a chronological set of records that provides documentary evidence of activities that have been undertaken by support agents.
![Audit log](https://www.liveagent.com/wp/urlslab-download/925ccee3332fb9fe83e52aa93dfec412/Mockup-Audit-log.png)
Audit log automatically tracks actions like:
- User – Changed State
- User – Logged In
- User – Logged Out
- General Action
- User – Viewing ticket
- User – Left ticket
- Ticket – Status
- Ticket – Message
- Ticket – Internal Message
- Ticket – File
- Ticket – Transfer
- Ticket – System message
- Ticket – Tags changed
- Ticket – Voice message
- Ticket – Note
- Ticket – Ranking
- Ticket – Split
- Ticket – Other
- Ticket – Call
- Ticket – Chat
- Ticket – Facebook
- Ticket – Forward
- Ticket – Knowledgebase
- Ticket – Offline
- Ticket – Tweet
- Ticket – Split
- Ticket – Tencent
- Ticket – Weibo
Audit log custom Filter
Use custom filter to show only certain actions or select agent, department, time frame to retrieve specific data.
![Audit log filter](https://www.liveagent.com/wp/urlslab-download/735c1906cccebbc70ba8a3d3b5770bca/Mockup-Audit-log-filter.png)
Something fishy going on?
Check your audit log for a chronological list of events/actions taken by your agents. Try it today. No credit card required.
Knowledgebase resources
Password validator and audit log
A password validator determines if a proposed password meets security requirements. LiveAgent's validator ensures strong, unique passwords and alerts if a password has been leaked. Password managers are recommended for storing complex passwords securely.