An Audit log is a chronological set of records that provides documentary evidence of activities that have been undertaken by support agents.
Audit log automatically tracks actions like:
- User – Changed State
- User – Logged In
- User – Logged Out
- General Action
- User – Viewing ticket
- User – Left ticket
- Ticket – Status
- Ticket – Message
- Ticket – Internal Message
- Ticket – File
- Ticket – Transfer
- Ticket – System message
- Ticket – Tags changed
- Ticket – Voice message
- Ticket – Note
- Ticket – Ranking
- Ticket – Split
- Ticket – Other
- Ticket – Call
- Ticket – Chat
- Ticket – Facebook
- Ticket – Forward
- Ticket – Knowledgebase
- Ticket – Offline
- Ticket – Tweet
- Ticket – Split
- Ticket – Tencent
- Ticket – Weibo
Audit log custom Filter
Use custom filter to show only certain actions or select agent, department, time frame to retrieve specific data.
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Knowledgebase resources
LiveAgent offers a log of SLA compliance reports, allowing you to track agent availability and response times. The SLA log can be exported to a CSV file, and agent availability reports can be generated. LiveAgent's software and services are reviewed on various websites, and a free trial is available. The company offers customer service software, VoIP phone systems, self-service software, and inbound call center software. Subscribe to LiveAgent's newsletter for updates and discounts.
LiveAgent is a highly rated help desk software for SMB in 2023 with over 130 features and 200+ integrations. It offers a free 14-day trial and provides multiple support options. Clockify, a web time tracker and timesheet app, can be seamlessly integrated with the LiveAgent system. Additionally, ProjectManager.com offers integration for managing agents, departments, and creating new tasks/projects/timesheets. LiveAgent is also positioned as the best alternative to Olark for those looking for more than just live chat. Contact and support information is available, and LiveAgent can improve customer relationships and communication without draining your budget.
LiveAgent is a customer service software that offers features like VoIP phone systems, self-service software, complaint management systems, and help desk software for startups. The company also provides support, data migration, and system status change log, among other services. They offer a free trial and have won awards and certificates. Customers can schedule a demo or get the latest news about LiveAgent updates and discounts by subscribing to their newsletter. The company is currently building the LiveAgent dashboard for those who recently signed up. Their website uses cookies, which users must accept before sending a contact form or starting a chat.
Archiving is a tool that helps to clean up memory and optimize help desk software by transferring data to a rarely used repository. It is possible to archive resolved or closed tickets and emails after a certain time. Archiving runs automatically and helps to separate active and archived requests. In LiveAgent, you can archive all communication on social media, and the software offers an archive option that optimizes memory and separates active and archived requests.
