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Knowledge base software for better self-service

Improve the daily routine of your customer support agents and provide the best customer experience with our self-service customer portal. Take advantage of LiveAgent’s knowledge base tools and provide relevant articles, how-to guides, and other useful information for the needs of every customer. Give our knowledge base platform a try today and see how it can transform your customer support.

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Knowledge Base / Customer Portal Demo | LiveAgent | Live Agent05:07Youtube video: Knowledge Base / Customer Portal Demo | LiveAgent
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Knowledge base software

What is knowledge base software?

Knowledge base software is a centralized platform for creating, managing, and sharing information. It streamlines internal resources like company policies and training materials, while also catering to customer needs with external resources like guides, manuals, and FAQs.

With LiveAgent, companies can seamlessly create and manage knowledge bases that are easily accessible, enhancing company efficiency and customer service.

Experience the difference by trying LiveAgent’s versatile knowledge base software.

Why is a knowledge base important?

In today’s fast-paced world, a well-structured knowledge base is essential. With LiveAgent, you can implement customized knowledge bases for both your team and customers.

Considering 67% of customers prefer self-service, a thoughtfully curated external knowledge base provides quick access to FAQs, product information, and guides, enhancing customer satisfaction. Meanwhile, a streamlined internal knowledge base ensures your team can effortlessly find vital information, boosting their efficiency.

LiveAgent's knowledge base page

Knowledge base management

Improve your knowledge management and provide relevant answers to everyone who seeks great customer service experiences.

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Knowledge management for support teams

Our intuitive knowledge base software can help you manage company knowledge and make it accessible for every customer. Solve customer issues and customer support tickets with knowledge sharing and focus on more pressing issues.

Just some of what your agents can use:

  • Write and provide elaborate articles to customers with our WYSIWYG editor
  • External and internal knowledge bases for knowledge sharing
  • Customizable themes, and a beautiful interface for your knowledge hub

What are the key knowledge base software features?

Provide easy answers to questions and cut down your response time. Our tool comes with multiple types of knowledge bases,
search functions, and team collaboration tools.

Content management

WYSIWYG editor

Our What-you-see-is-what-you-get (WYSIWYG) editor can help you create articles, guides, how-tos, and information segments to help you grow your knowledge hub. Knowledge sharing is easy with our beautiful editor. Format your texts, add images or take advantage of other advanced features at your disposal. It also functions as a markdown editor, so you can also use HTML or CSS to create custom designs.

  • Write your learning content with our WYSIWYG editor
  • Take advantage of HTML or CSS to enhance your articles
Content management
LiveAgent's customer portal setting

Visitor tracking

Forum

LiveAgent forum is an integral part of your knowledge base platform. Any customer or customer support team member can engage in a forum conversation. It is possible to troubleshoot problems, offer suggestions, and determine solutions to issues together with them. You can also take advantage of internal forums, and collaborate on internal knowledge base issues with one knowledge base solution.

  • Build relationships with customers via support forum
  • Collaboration with colleagues and customers in one place

Happier customers

Feedback & Suggestions

Gathering feedback and reading suggestions from customers improves both your knowledge base and your business. It can help you improve learning content and build better relationships with customers if you read suggestions and respond to them. Offer your customers the opportunity to suggest changes or give you new ideas for improvement. Add and customize the feedback button to your liking.

  • Gather feedback and suggestions with one button
  • Improve relationships by listening to customer suggestions
Happier customers
Advanced search

Advanced search

Search widget

Your customers can use a search box to help them quickly find answers or specific topics within your knowledge base. With our powerful search engine bar, our knowledge management software is easy to use, especially when there is a lot of content. By offering an easy search function, you can assist customers in finding knowledge articles and decrease the number of support tickets for common problems.

  • Advanced search widget to help customers find answers
  • Faster issue resolution and happier customers

Intuitive interface

User-friendly dashboard

Having an effective knowledge base is about helping your clients with relevant content. However, you should not forget about your employees as well. Having a user-friendly dashboard in a knowledge management tool is another key feature, which might be often overlooked. LiveAgent’s interface lets your agents create new articles with little to no training time. Ready to try it out? Try the free demo and see for yourself.

  • Intuitive interface with easy navigation
  • Easy to use even without learning or experience
Intuitive interface
Simple organizing

Simple organizing

Categories

The whole point of utilizing an online knowledge base software solution is for it to be easily searchable. However, the more content your business makes, the more it can get chaotic. As a result, LiveAgent allows you to create categories for your customers, and you won’t get lost in the content. Create various categories for the most common topics that need to be answered and divide learning content as you see fit.

  • Improve sharing of knowledge with categories
  • Make your articles easy to find according to relevant topics

Worldwide reach

Multi-language support

LiveAgent’s knowledge base solution is an excellent way to offer a self-service option 24/7 in multiple countries. Your business only needs to create essential articles and provide them in languages that your customers need. This solution can improve customer experience and, thus, customer satisfaction. Create a category for each language to update your knowledge base content for new audiences.

  • Create knowledge base content for multiple languages
  • Reach more audiences with your public knowledge bases
Worldwide reach
Multi-knowledge base

Multi-knowledge base

Multi-knowledge base support

A multi-knowledge base comes in very handy if your company sells several products, brands, or provides several independent services. A single LiveAgent account gives you the opportunity to create unlimited knowledge bases, with each of them having its own unique design, settings, and content. Provide your customers with the knowledge they want with stunning guides.

  • Manage multiple external knowledge bases
  • Create multiple private knowledge bases for agents

User manuals

Articles

Write comprehensive articles filled with useful information and keep them organized and easy to find. Articles are easy to write with LiveAgent’s WYSIWYG editor. Spread knowledge and let your customers find solutions on their own. Looking to educate your customer support team members? Internal knowledge base articles can serve as educational material and they can help your agents solve issues faster.

  • Write comprehensive articles and guides for solving issues
  • Educate your customer support teams and make them experts
User manuals
File support

File support

Attachments

Looking to enhance your written knowledge with attachments? With knowledge base software, businesses can easily create and upload various content to their knowledge base, improving the overall customer experience and increasing brand loyalty. Add pictures, screenshots, photos, and audio files such as recordings or even video files and embed videos from services like YouTube.

Attachments can make your articles easier to comprehend and read or make them more entertaining. Add video tutorials or demos to your how-to guides, or show step-by-step instructions with product screenshots.

  • Add all important types of attachment types to your articles
  • Enhance your articles with pictures, videos, or voice recordings
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Improve business processes
with a knowledge base platform

You know your customers the best. Give them the information they need and focus on their satisfaction.

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Impatient customers seeking help

A well-written knowledge base article provides your customers with the fastest assistance. Draft, design, and edit all knowledge base articles with a WYSIWYG editor.

Lost and confused customers

Lost customers can churn. To prevent that, create FAQs (frequently asked questions) and technical product guides as a part of your support portal.

Overloaded customer support

Do you want to provide stellar customer service with limited resources? Decrease the load of incoming emails and chats by creating a knowledge base.

Common reasons why companies switch to knowledge base software

Improve your business in all important aspects and start meeting customer expectations with the right knowledge base solution

Gain an advantage

Get ahead of the competition

A majority of companies focus their customer service teams strictly on direct support. Get ahead with knowledge base management software and provide the right resources for customer self-service.

  • Get ahead with a fantastic knowledge base support
  • Improve your business with better customer service
Chart

1%

of companies use knowledge bases

Don’t skimp on self-service and gain an edge over the competition with a knowledge base for your customer base. Give your customers a reliable self help option

Meet expectations

Meet customer expectations

Customers expect relevant answers without the need to contact a customer support team. Our search functionality can help you provide instant answers, and decrease the number of customer queries.

  • Increase customer satisfaction with a knowledge base
  • Provide instant answers and decrease ticket loads
Chart

66%

of customers prefer self-service

The majority of customers try to solve their issues on their own before contacting customer support. Improve their satisfaction by providing powerful self-support tools.

Create customer loyalty

Increase your earnings

The majority of knowledge base visitors turn into paying customers thanks to plenty of knowledge base articles. Broaden your customer base with effective knowledge base software.

  • Attract more customers with informational content
  • Increase your return on investment and earnings
Chart

90%

of customers come from knowledge bases

Knowledge base articles can help you get more customers and increase customer retention thanks to helpful and knowledgeable advice

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