Feedback & Suggestions

LiveAgent's Feedback & Suggestions feature allows customers to provide feedback and ideas via a user-friendly forum. Customize feedback buttons and respond promptly. Let customers vote on important features and track progress with knowledge base tools. This helps you gather valuable suggestions and feedback for future development, while keeping customers engaged.

Encourage customers to send you new ideas and feedback for future development. Discuss each idea with your customers in an easy-to-use feedback forum. Do you know what the most important features for your customers are? Let them vote! Clearly communicate the progress of implementation with your customers through the best knowledge-based software around. You can also easily differentiate between feedback vs suggestions to prioritize accordingly.

Feedback buttons

Adding a Feedback Button to your website enables your visitors to give you feedback and suggestions or vote for existing ones.
Once a customer submits Feedback, a ticket is created so that you are notified and can respond if needed.
You can have multiple feedback buttons searching on different Feedback boards.

Collect important comments and suggestions from your customers by placing a Feedback button anywhere on your website. Customize the Feedback button to fit your business needs and gather feedback suggestions directly from your users, or allow them to vote on existing ones.

Once a customer submits feedback, a ticket is created so that you are notified and can respond if needed. This feature ensures that all suggestions and feedback are captured, processed, and addressed effectively.

Feedback-button-styles-most-popular-LiveAgent

Choose from numerous predefined Feedback button positions and styles:

Feedback-button-styles-side-LiveAgent — Side feedback buttons

Feedback-button-styles-corner-LiveAgent — Side feedback buttons

Feedback-button-styles-inline-LiveAgent — Inline feedback buttons

Feedback-button-styles-custom-LiveAgent — Inline feedback buttons

Haven’t found the right style for your Feedback button? Don’t worry, you can create a custom one by uploading an image or by writing your own HTML code.

Allow your customers to search for help

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Knowledgebase resources

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Integrations

Discover how LiveAgent's extensive integrations, plugins, and apps can enhance your help desk software and boost customer satisfaction. Explore popular integrations with VoIP partners like Hero, Orion, and Redspot, plus CRM, eCommerce, and more. Visit us to streamline your communication and elevate your business with easy integration guides.