What is the Feedback & Suggestions feature?

The Feedback & Suggestions feature allows customers to provide feedback and ideas via a user-friendly forum. You can customize feedback buttons, let customers vote on important features, and track progress with knowledge base tools.

How do I add a feedback button to my website?

You can add a feedback button anywhere on your website by customizing it to fit your business needs. Choose from predefined positions and styles (side, corner, inline) or create a custom button by uploading an image or writing HTML code.

What happens when a customer submits feedback?

When a customer submits feedback, a ticket is created so you are notified and can respond if needed. This ensures all suggestions and feedback are captured, processed, and addressed effectively.

Can customers vote on existing feedback?

Yes, customers can vote on existing feedback and suggestions. This helps you prioritize features based on customer demand and engagement.

Feedback & Suggestions

LiveAgent’s Feedback & Suggestions feature allows customers to provide feedback and ideas via a user-friendly forum. Customize feedback buttons and respond promptly. Let customers vote on important features and track progress with knowledge base tools. This helps you gather valuable suggestions and feedback for future development, while keeping customers engaged.

Feedback Suggestions Customer Engagement Support

Encourage customers to send you new ideas and feedback for future development. Discuss each idea with your customers in an easy-to-use feedback forum. Do you know what the most important features for your customers are? Let them vote! Clearly communicate the progress of implementation with your customers through the best knowledge-based software around. You can also easily differentiate between feedback vs suggestions to prioritize accordingly.

Feedback Buttons

Adding a Feedback Button to your website enables your visitors to give you feedback and suggestions or vote for existing ones.

Once a customer submits Feedback, a ticket is created so that you are notified and can respond if needed.

You can have multiple feedback buttons searching on different Feedback boards.

Collect Feedback Directly from Your Website

Collect important comments and suggestions from your customers by placing a Feedback button anywhere on your website. Customize the Feedback button to fit your business needs and gather feedback suggestions directly from your users, or allow them to vote on existing ones.

Once a customer submits feedback, a ticket is created so that you are notified and can respond if needed. This feature ensures that all suggestions and feedback are captured, processed, and addressed effectively.

Choose from Numerous Predefined Feedback Button Positions and Styles

Side feedback buttons

Corner feedback buttons

Inline feedback buttons

Custom feedback buttons

Haven’t found the right style for your Feedback button? Don’t worry, you can create a custom one by uploading an image or by writing your own HTML code.

Knowledge base resources

Feedback and Suggestions

Frequently asked questions

: The Feedback & Suggestions feature allows customers to provide feedback and ideas via a user-friendly forum. You can customize feedback buttons, let customers vote on important features, and track progress with knowledge base tools.
: You can add a feedback button anywhere on your website by customizing it to fit your business needs. Choose from predefined positions and styles (side, corner, inline) or create a custom button by uploading an image or writing HTML code.
: When a customer submits feedback, a ticket is created so you are notified and can respond if needed. This ensures all suggestions and feedback are captured, processed, and addressed effectively.
: Yes, customers can vote on existing feedback and suggestions. This helps you prioritize features based on customer demand and engagement.

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