Help desk software with AI agents
Live chat, ticketing, and an AI chatbot that drafts replies, categorizes tickets, detects spam, and routes issues automatically — so your team focuses on what needs a human
Here's what you get with LiveAgent
LiveAgent customer help desk software offers a varied and multi-functional set of tools and features for any business scenario.
AI Ticket Automation
AI agents that work your ticket queue — so your team doesn't have to
LiveAgent's AI agents go to work the moment a ticket arrives. They analyze the content, draft a ready-to-use reply for your agent, tag and categorize the ticket, and route it to the right department — all before a human even opens it. Repetitive and low-value work gets handled automatically, so your team can focus on complex issues that need real expertise.
- AI drafts ready-to-use replies for every ticket
- Auto-tags and categorizes tickets by topic and intent
- Automatically routes tickets to the right department
- Detects and filters spam before it reaches your agents
AI Writing Assistance
Draft replies in one click — AI does the writing
The AI Answer Assistant generates context-aware draft replies based on the full ticket history and your knowledge base. The AI Answer Assistant refines whatever your agent has typed — expanding, shortening, or adjusting the tone with a single click. Less time typing, more time solving. Every reply professional, every time.
- Generate full draft replies from ticket context
- Refine, expand, or simplify any reply in one click
- Set tone: professional, neutral, or casual
- Works across email, chat, and social tickets
AI Features
Everything your AI-powered help desk needs
LiveAgent's AI capabilities automate the routine so your agents can deliver faster, smarter support across every channel.
- AI reply drafts
AI composes ready-to-send reply suggestions for every incoming ticket — based on ticket history and your knowledge base.
- Auto-tagging & categorization
AI reads each ticket and automatically applies the right tags and categories, keeping your queue organized without manual effort.
- Spam detection
AI identifies and filters spam tickets before they reach your agents, reducing noise and keeping your inbox clean.
- Smart ticket routing
Tickets are automatically assigned to the right department or agent based on content, intent, and your custom routing rules.
- AI Answer Assistant
Agents refine their replies with one click — expand, shorten, or change tone using AI built directly into the ticket interface.
- Ticket summarization
AI summarizes long ticket threads instantly, so agents understand the full context without reading every message.
- AI chatbot for instant answers
An AI-powered chatbot handles routine questions on live chat 24/7 and hands off to a human agent the moment a conversation needs one.
Ticketing system
Our state-of-the-art ticketing system can handle any type of communication, and store it in our universal inbox. It can turn any type of message into a ticket while keeping everything organized within one web based help desk software.
- Hybrid communication from any channel, all in one place
- Easy storage and organizing of your communication
Replaces
Live chat, built into the same help desk
Live chat lands in the same universal inbox as your tickets, so agents see the full conversation history instead of switching tools. Add proactive chat invitations, real-time typing view, and an AI chatbot for after-hours questions — all on one install, on any website.
- Fast and easy to implement on any website
- Chats and tickets share one queue — nothing gets lost between channels
- AI chatbot answers common questions 24/7 before a human is needed
Replaces
Call center
Calls are here to stay, because they are the best tools for more personal conversations. LiveAgent has an inbound call center that can be integrated to your system with all popular VoIP services.
- Handle elaborate issues over the phone instead of typing
- Suitable for support but also many other use cases
Replaces
Social media
Social media is essential for spreading the word and your brand. Go where your customers spend the most time with our Facebook, Twitter, Instagram, Messenger, Viber, and WhatsApp integrations. Benefit from help desk and project management software features combined in one tool.
- Provide support on popular social media channels
- Spread the word and go where your customers are
Replaces
Knowledge base
Knowledge base can help you save time and cut down the number of incoming customer requests. It's your ideal partner for offline support, and providing vital information for any use case.
- Share important knowledge from your own web based help desk software
- External, internal & multi-knowledge base options available
Replaces
Go pro with these features & services
Each LiveAgent channel is supported by a variety of useful features to improve your workflow within one internal help desk software.
Automation & rules
Are you looking for a way to improve your task management and focus more on the important things? LiveAgent's Rules features can help you out and make organization and task management a piece of cake.
Analytics & reports
LiveAgent automatically tracks everything that is happening inside your virtual help desk tracking software so you can get vital data and use it to improve. Measure everything important, from individual channel use to numbers of solved tickets.
CRM & ecommerce integrations
LiveAgent supports over 200 integrations with other software solutions, including CRM help desk software and ecommerce platforms like Shopify. It also has a built-in CRM feature that can provide you with essential functionality of both help desk and project management software.
This is how you can improve your entire business with LiveAgent
From higher earnings to happier customers — LiveAgent gives you the tools to grow every part of your business.
Solve issues faster
Less app switching, better communication, and faster replies — all from one dashboard.Get return customers
Fast, efficient, multi-channel communication builds loyalty and brings customers back.Save your money
One unified platform for less money and faster implementation than separate tools.
Testimonials
We have worked with thousands of amazing people
“LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.”
Peter Komornik
Slido
“It’s a pleasure to have a great portal that improves our customer service.”
Roman Bosch
Partly
“LiveAgent empowers our agents to provide better, faster, and more accurate support.”
Christine Preusler
HostingAdvice
“LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.”
Karl Dieterich
Covomo
“We have been using LiveAgent since August and we are really satisfied with it.”
Hendrik Henze
HEWO Internetmarketing
“Since we are using LiveAgent our response time improved by 60%.”
Razvan Sava
Webmaster Deals
“Our paid customer conversion rate went up 325% the first month we’ve set up and actively started using LiveAgent.”
Taras Baca
XperienceHR
“We find LiveAgent to be the best live chat solution by far.”
Matt Janaway
The Workplace Depot
“We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.”
Viviane Carter
CSI Products
“With LiveAgent we’re able to give our customers support wherever they are.”
Christian Lange
Lucky-Bike
“LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.”
Peter Komornik
Slido
“It’s a pleasure to have a great portal that improves our customer service.”
Roman Bosch
Partly
“LiveAgent empowers our agents to provide better, faster, and more accurate support.”
Christine Preusler
HostingAdvice
“LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.”
Karl Dieterich
Covomo
“We have been using LiveAgent since August and we are really satisfied with it.”
Hendrik Henze
HEWO Internetmarketing
“Since we are using LiveAgent our response time improved by 60%.”
Razvan Sava
Webmaster Deals
“Our paid customer conversion rate went up 325% the first month we’ve set up and actively started using LiveAgent.”
Taras Baca
XperienceHR
“I have to say, I have never experienced such a professional customer approach.”
A
Andrej Ftomin
TAZAR Group
“We find LiveAgent to be the best live chat solution by far.”
Matt Janaway
The Workplace Depot
“We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.”
Viviane Carter
CSI Products
“With LiveAgent we’re able to give our customers support wherever they are.”
Christian Lange
Lucky-Bike
Pricing
The best value for your money
We carefully selected features in our pricing plans so you can pick the most affordable plan with the best value. Pay only for what you use without breaking your budget.