Help desk software with AI agents

Frequently asked questions

What is LiveAgent help desk software?

LiveAgent is cloud help desk software for small and growing support teams. It turns email, live chat, phone calls, social media messages and contact forms into tickets in one shared inbox, and adds a knowledge base and AI agents. Plans start at $15 per agent per month billed annually, and more than 7,000 businesses use it.

Can I use LiveAgent as a service desk?

Yes, for customer service and internal support. The same tools run a service desk: tickets from email, chat, phone and a customer portal, departments for each team, SLA rules for response and resolution times, an audit log and a knowledge base for self-service. LiveAgent is built for support, not for IT asset or change management, so IT teams that need those use an IT service management tool next to it.

How do the AI agents in LiveAgent work?

Once you connect your AI provider, LiveAgent's AI agents process incoming tickets automatically — drafting a ready-to-use reply, tagging and categorizing the ticket, filtering spam, and routing it to the right department. AI also handles live chat 24/7 and hands off to human agents with full context when needed.

Does LiveAgent offer a free trial?

Yes — LiveAgent comes with a 30-day free trial that requires no credit card, letting you test all features before committing to a paid plan.

How much does LiveAgent cost?

LiveAgent is priced per agent per month. Starter costs $15 billed annually or $19 billed monthly, for up to 5 agents. Team costs $29 or $35 and adds the call center, social media and SLA rules. Business costs $49 or $59, for any team size. These are regular prices; special offers, when one runs, are shown with the plans on this page and on the pricing page. There are no AI fees from LiveAgent and no setup fee, and every plan can be tried free for 30 days without a credit card.

Does LiveAgent charge for AI?

No. LiveAgent's AI features are included in every plan without AI fees from LiveAgent: you connect your own OpenAI, Anthropic, Google Gemini or FlowHunt account and pay that provider for what you use. Some help desks charge for AI per resolved question instead; Help Scout, for example, showed $0.75 per AI resolution on its pricing page on 27 October 2026.

Where does LiveAgent store my data?

In the region you choose when you sign up: Germany (Frankfurt) and Ireland in the EU, Northern Virginia and Northern California in the US, or Singapore. LiveAgent signs a data processing agreement on request.

What communication channels does LiveAgent support?

LiveAgent supports email, live chat, phone (via built-in call center), Facebook, X, Instagram, WhatsApp, Viber, Telegram, contact forms, knowledge base, and more — all unified into one inbox so you never miss a conversation.

Can I cancel or change my plan anytime?

Yes. You pay monthly or annually, with no long contract and no setup fee, and you can upgrade, downgrade or cancel at any time.

How does LiveAgent compare to Zendesk, Help Scout, or other help desk software?

LiveAgent combines ticketing, live chat, call center, social media, and an AI chatbot in one product, where many competitors charge extra per channel or for AI add-ons. Plans start at $15 per agent per month billed annually, with call center and social media from the Team plan. The price table on this page puts LiveAgent next to Zendesk, Freshdesk and Help Scout, including how each bills for AI, and LiveAgent moves your tickets and contacts from those tools for free.