LiveAgent monthly product update: August edition
Explore LiveAgent's August 2026 updates, featuring the launch of AI agents, the new API v4, an unlimited Answer Assistant, and easier rule editing.
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3 min read
AI-fueled customer support
AI-powered help desk resolves 75% of routine tickets instantly. Get automated ticketing, multilingual AI agents, and smart triage in real-time.
AI and human support in perfect sync
Unlike rigid AI solutions, LiveAgent gives you complete control. Customize automation rules, workflows, and AI behavior to match your exact business needs—not the other way around.
Get started today
The AI intelligence suite: one ecosystem, infinite capabilities.
Move beyond simple automation. LiveAgent’s AI Suite integrates agentic workflows and real-time cognitive tools to resolve tickets, refine communication, and scale your global presence—all from a single, unified inbox.
Start smarter. Scale faster.
You don’t need a data scientist to launch world-class AI. Activate these core capabilities in minutes and watch your team’s productivity soar.
AI Chatbot
Take your customer support to the next level with LiveAgent AI-powered chatbot — a smart assistant built right into your helpdesk that delivers instant, accurate answers and seamless interactions around the clock.
AI Answer Assistant
Let AI polish your rough drafts into professional, customer-ready messages in one click. Refine tone, extend details, or simplify language to perfect every customer interaction.
AI Answer Composer
Handle 3x more tickets without the burnout. Use AI Answer Composer to generate perfect responses based on your ticket history and context in one click.
Make every conversation count.
Reach customers wherever they are with an omnichannel help desk and built-in call center.
Discover all AI capabilities of LiveAgent
Deploy AI agents that summarize tickets, filter spam, triage requests, and hand off to human agents when needed. No technical expertise required on your end, just results from day one.
AI self-learning loop
Turns resolved tickets into structured knowledge, so your AI chatbot keeps improving on its own.
AI Autoresponder
Automates first-level support with AI that replies instantly to incoming customer tickets.
AI Answer Composer
Generates professional, context-aware reply drafts based on ticket history and intent.
AI Human Handover
Enables smooth handoffs from AI chatbot to human agents with full conversation context.
AI ticket validation & autoresponse
Screens incoming tickets for relevance and clarity, then auto-replies to valid inquiries.
AI ticket triage & categorization
Reads incoming tickets and assigns the correct category tag before an agent opens them.
AI Ticket Summary
Turns long ticket threads into clear Issue, Resolution, and Open Items summaries in seconds.
AI Spam & Irrelevance Filter
Detects and filters out spam, phishing, and irrelevant tickets before they reach your queue.
AI Spam Prevention
Classifies incoming emails automatically, separating spam from legitimate inquiries.
AI Sales Assistant
Guides website visitors toward purchase decisions instead of just answering questions.
Automate your support workflow in minutes.
Simple. Scalable. Human.
Real results from LiveAgent AI
See how retail, apparel, and travel businesses use LiveAgent AI to boost satisfaction and resolve tickets faster. Want a setup like theirs? Tell us your requirements, we'll deliver it, no technical expertise required.
96.5% customer satisfaction rate
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+75% improvement in average email response time (from 24h to 6h)
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28% increase in first-contact resolution rate
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~20% increase in team productivity
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80% increase in engagement across international regions
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5 min average reduced response time
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1-2 hours average response time for customer queries
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2 hours quick setup time
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47% increase in support effectiveness
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25% increase in customer satisfaction
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Testimonials
We have worked with thousands of amazing people
"The support team always responded promptly with quick to implement solutions. "
"The support team always responded promptly with quick to implement solutions. "
"The support team always responded promptly with quick to implement solutions. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent. "
"I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent. "
"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "
"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "
"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "
"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "
"We like to offer our customers the best support experience. That's why we chose LiveAgent. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"We've been using LiveAgent since 2013. We can't imagine working without it. "
"It's a pleasure to have a great portal that improves our customer service. "
"It's a pleasure to have a great portal that improves our customer service. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "
"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "
"We like to offer our customers the best support experience. That's why we chose LiveAgent. "
"We've been using LiveAgent since 2013. We can't imagine working without it. "
"We've been using LiveAgent since 2013. We can't imagine working without it. "
"I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent. "
"We like to offer our customers the best support experience. That's why we chose LiveAgent. "
"It's a pleasure to have a great portal that improves our customer service. "
Frequently asked questions
The leader in help desk software
Deliver exceptional customer support across multiple channels and automate your customer service with LiveAgent.
