LiveAgent is an omni-channel help-desk software that collects all your customer interactions from multiple social networks and organizes them logically in one place. Using LiveAgent for customer service allows you to focus on the most important business tasks while keeping your customer satisfaction high.
Social media support by LiveAgent is quick, efficient and cost-effective. Try it today.
Do you often get distracted by social media messages from your prospects and customers? It’s over. Connect all your social media channels into LiveAgent and benefit from the advanced automation. With an unlimited history and unified messages, get a full picture of every person you ever talk to.
Our Facebook integration eliminates the need to monitor multiple devices, accounts, and sharing login credentials. All agents can reply to tickets from your universal inbox, so there’s no need to be dependant on a Facebook page admin.
Utilizing your Facebook integration is easy. Simply connect your Facebook business page (or pages!) to your LiveAgent dashboard and get started. Any comments on your posts, or mentions of your page will be automatically converted into tickets, to which you can reply and then archive.
LiveAgent’s Facebook Messenger integration enables you to chat in real time with your customers. When your Facebook page receives a direct message, it’s instantly converted into a ticket and pushed into the LiveAgent dashboard. You can easily reply, send attachments, or even hit the “Like” button.
LiveAgent’s Twitter integration enables you to monitor all @mentions of your page or any #hashtags of your choice.
Simply connect your Twitter account with your LiveAgent dashboard and choose which hashtags and mentions you want to monitor. All monitored hashtags and mentions will be automatically converted into tickets, and can be automatically assigned to whichever department you choose. LiveAgent will automatically fetch all Tweets with your monitored keywords, and you can start replying to them from your dashboard.
LiveAgent’s Instagram integration enables you to view and reply to posts you were tagged or mentioned in, as well as reply to any comments on your posts. With LiveAgent’s universal inbox, you have all your tickets under one roof, so there’s no need to monitor multiple devices or accounts. LiveAgent save your agents time, improves their response times to queries, and increases agent productivity all at the same time. Try it today.
LiveAgent’s Viber integration is coming soon. It will enable you to receive and reply Viber messages into your universal inbox, as well as broadcast messages to your contacts that “follow” you. Broadcasting messages is a great tool for businesses that want to segment their customers into groups and send them targeted marketing messages.
We took a different approach than the other software on the market. We offer certain channels as add-ons, which saves you money, especially if you have a large number of agents. Pay only for what you use with our transparent pricing.
Pay for social media channels only when you need them.
Every single LiveAgent feature including social media support.
By streamlining your social customer service into a help desk software you are gaining an advantage over your competitors. Customers want to contact you with ease, without having to figure out which channel is the quickest and most likely to get a reply.
Keep in mind that good ol’ regular emails are gradually being replaced by real-time live chat, call center software and social media messages. With LiveAgent you can provide immediate responses. Investing in a customer service software will help you provide quick, convenient and seamless customer support.
LiveAgent adapts to your company size and industry. We’ve been helping organizations of all types and sizes. Check out what they have to say about using our software.
Social media customer service is a relatively new software niche. Its main objective is to collect every message and mention of your brand on different social networks into the one system from which you can communicate with your audience.
The main benefit is that being a part of the omni-channel help desk system enables you to see customer interactions from other channels in the same place. In addition, every message is collected inside the universal inbox, and then transformed to unified tickets with the hybrid ticket stream.
If you have decided to start supporting your social media audience outside of the specific networks, you might want to write down all the requirements for the system. In the first round you should check if you want to move your email communication into the same place, where you will receive social media messages.
After that you might consider offering live chat support, adding an inbound call center or providing self-service support via a knowledge base. Last but not least, you might want to have a platform such as the customer portal, where users can find all their requests, submit questions to a forum or suggest improvements and provide feedback.
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. There’s a reason for that. We provide a world-class help-desk software that creates a seamless experience for your team and customers alike. Try LiveAgent today with our free 14-day trial, or try out our free version of LiveAgent. We’ll be happy to have you.
If you are looking for the best help desk system with social media support, comparing different alternatives is a must. The multi-channel help desk contains much more than just social media connectors. Even though you might not need every feature, having an option to add a certain channel while your business is growing is essential.
Over 50% of companies report their most critical customer experience issue as being “providing a seamless experience across multiple channels.” Incite Group
57% of customers would rather contact companies via digital media such as email or social media rather than use voice-based customer support. Ameyo
Friendly employees or customer service representatives are what make a memorable experience that causes consumers to stick with a brand, for 73% of customers.
Providing that experience can be easy, if you know what it entails. According to Shep Hyken, an expert in customer service, customer support representatives should answer in a timely manner, in a personalized way and never forget to ask the extra questions. For example, if a customer asks you to solve their problem quickly, ask them how quickly so expectations can be met or lowered.
Remember, loyal customers increase ROI because they tend to purchase more.
LiveAgent’s social media customer service software integrates with multiple communication channels and offers nearly 200 features.
Social media customer service is providing customer service to customers or potential customers via social media platforms such as Facebook, Instagram, or Twitter. Social media customer service includes replying to direct messages, comments and mentions within a 24 hour period.
The best way to use social media as a tool for customer service, is to treat your social media channels as you would an official ticket from a customer. Provide quick, honest, sweet and knowledgeable answers to any messages, comments or mentions.
Social Media customer service software is a part of the help desk solution. It enables your customer representatives to answer customer inquiries promptly from one interface. As a result, they do not need to switch between platforms to answer. The software can prevent customer frustration and dissatisfaction since you'll never lose track of customer inquiries. Being present and respond fast is important to build customer relationships on SoMe platforms. With this social media customer service solution, you can build customer loyalty efficiently and effectively right away.
LiveAgent connects with multiple social media platforms. For instance, whenever you get a comment or a mention on a post from Instagram, you'll receive a ticket inside LiveAgent. The same applies to Twitter. Moreover, you can connect Viber and Facebook.
Social media is important for customer service because it enables businesses to interact with their audience. Businesses can easily update their customers about upcoming events, sales, or changes. In the same manner, customers can contact businesses with questions, comments or concerns. If customer questions go unanswered, customers won’t hesitate to take their business elsewhere.
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