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Stand right by your customers at all times

Strengthen customer relationships and increase conversions with superior service across all channels. 

LiveAgent streamlines multiple customer service channels into one piece of software

Monitor behavior and engage when the time's right

Support your website visitors with personalized chat invitations based on CRM insights, behavioral tracking, and message sneak peeks.

Customize each chat button and widget with ease and deploy on multiple websites in seconds. Learn more

Mass actions

Amp up efficiency with automations

Automate mundane tasks, take advantage of mass actions, set up gamification, utilize canned responses, and automatically route tickets to the right departments or agents.

Social media notifications driving you nuts?

Take control with LiveAgent. Answer every Instagram, Twitter, Facebook, Messenger, and Viber message directly from your LiveAgent dashboard.

Not enough? Set up keyword monitoring to provide support even when you’re not explicitly tagged or mentioned in a post.

Social customer service templates

Put a stop to bad customer service

Keep an eye on your team’s performance. Adjust agent shifts according to ticket volumes and peak hours, monitor who’s chatting with who, see what they’re saying, and learn from agent ratings.

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Inbound and Outbound Call Center Software

A cloud call center for smarter sales

Centralize phone calls from your website or landline and route calls to the most appropriate agents thanks to ACD and custom IVR messages.

Not enough? Delight your customers with the “no hold” automatic callback option and integrated video chats.

Offer 24/7 support without the shifts

Build multiple knowledge bases complete with community forums, how-to-articles, FAQs, and feedback and suggestion boxes.

Match each knowledge base with your business aesthetic through custom CSS or our intuitive WYSIWYG editor.

 

Seamless support on every channel

Chat, call, and respond to emails and social media messages from one centralized dashboard.

Access all tools and integrations with ease to provide unforgettably superior customer experiences.

Other features you'll love

Download our iOS and Android apps to resolve tickets on the go.

Enjoy free internal chats and calls within your LiveAgent dashboard.

Make customer support fun with LiveAget’s gamification features.

Set up unique business hours for each of your business websites.

Write private ticket notes as reminders for yourself or for other agents.

Create custom CRM fields to store all the important info about your customers.

Built for remote collaboration and efficiency.

Made by customer service reps for customer service reps.

No bs. No headaches. Only valuable help desk features.

Keep your business running smoothly with LiveAgent.
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Our customers say it best

  • Roman Bosch

    Roman Bosch

    Partly

    It’s a pleasure to have a great portal that improves our customer service.

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    Christine Preusler

    HostingAdvice

    LiveAgent empowers our agents to provide better, faster, and more accurate support.

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    Karl Dieterich

    Covomo

    LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.

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    Hendrik Henze

    HEWO Internetmarketing

    We have been using LiveAgent since August and we are really satisfied with it.

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    Razvan Sava

    Webmaster Deals

    Since we are using LiveAgent our response time increased by 60%.

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    Taras Baca

    XperienceHR

    Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.

  • user testimonials

    Andrej Ftomin

    TAZAR Group

    I have to say, I have never experienced such a professional customer approach.

  • Matt Janaway

    Matt Janaway

    The Workplace Depot

    We find LiveAgent to be the best live chat solution by far.

  • Viviane Carter

    Viviane Carter

    CSI Products

    We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.

  • Christian Lange

    Christian Lange

    Lucky-Bike

    With LiveAgent we’re able to give our customers support wherever they are.

  • Jens Malmqvist

    Jens Malmqvist

    Projure

    I can recommend LiveAgent to anyone interested in making their customer service better and more effective.

  • user testimonials

    Catana Alexandru

    Websignal

    I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.

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    Jan Wienk

    All British Casino

    With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.

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    Allan Bjerkan

    Norske Automaten

    LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!

  • Sissy Böttcher

    Sissy Böttcher

    Study Portals

    We like it because it is easy to use and offers great functionality, such as useful reporting features.

  • Peter Koning

    Peter Koning

    TypoAssassin

    We love LiveAgent - it makes supporting our customers easy.

  • user testimonials

    Aranzazu F

    Factorchic

    We like to offer our customers the best support experience. That’s why we chose LiveAgent.

  • Rick Nuske

    Rick Nuske

    MyFutureBusiness

    From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.

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    Vojtech Kelecsenyi

    123-Nakup

    LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.

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    Rafael Kobalyan

    Betconstruct

    Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.

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    Martin Drugaj

    Atomer

    We’ve been using LiveAgent since 2013. We can't imagine working without it.

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    Ivan Golubović

    AVMarket

    It's a cost-effective solution that can help you with a large amount of support requests via different channels.

  • user testimonials

    Rustem Gimaev

    Antalya Consulting Language Center

    Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.

  • Randy Bryan

    Randy Bryan

    tekRESCUE

    LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...

  • Timothy G. Keys

    Timothy G. Keys

    Marietta Corporation

    I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.

  • user testimonials

    Mihaela Teodorescu

    eFortuna

    The support team always responded promptly with quick to implement solutions.

  • Hilda Andrejkovičová

    Hilda Andrejkovičová

    TrustPay

    It helps us categorize the nature of the tickets and statistically track what our clients need most.

  • user testimonials

    Alexandra Danišová

    Nay

    We see LiveAgent as a great tool for communicating with customers.

  • user testimonials

    Samuel Smahel

    m:zone

    LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.

  • David Chandler

    David Chandler

    Volterman

    Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

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