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Explore and find out what makes LiveAgent the right help desk software for your business.
  • ✓ No setup fee    
  • ✓ Customer service 24/7    
  • ✓ No credit card required    
  • ✓ Cancel any time
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Better customer experience with LiveAgent

LiveAgent can help you build better customer relationships, and help your customer service team provide an overall better service in every regard. Improve your ticket resolution times and have better customer conversations without draining your credit card to the max.

LiveAgent ticketing system software offers a multi-channel toolset that helps you provide support via every popular customer service channel. Take advantage of more than 130 features and 200+ integrations that can help you every step of the way. Get started with our free 14-day trial and start improving your customer communication today!

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  • LiveAgent - GetApp Category Leader 2023 badge
  • LiveAgent badge - Captera shortlist 2023

All support channels under one roof​

LiveAgent can manage all of your startup customer communication efficiently.

LiveAgent - multichannel help desk
LiveAgent multichannel help desk software

Explore our wide range of tools and features

Discover how our toolset can help you improve your communication capabilities.

LiveAgent's help desk tour

Help Desk Software

LiveAgent has everything a modern help desk requires. Our state-of-the-art software is full of efficiency features that will help you turn every ticket status from open to solved in no time.

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LiveAgent's ticketing system


LiveAgent relies on a state-of-the-art ticketing system that can manage and organize your customer communication.

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Social Media

Provide convenient support and handle requests with Facebook, Twitter, Instagram, Viber, and WhatsApp.

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LiveAgent's live chat

Live Chat

One of the fastest live chats available comes packed with features that can help you sell more and reply faster.

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Knowledge Base

Create a customer portal with a knowledge base full of useful articles, guides, forums, or even answers to FAQs.

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LiveAgent's call center tour

Call Center

LiveAgent call center can handle inbound and outbound calls, and it comes with features like IVR and callbacks.

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LiveAgent can fit into any type of business

LiveAgent tools and features are suitable for use in many types of businesses in any industry.

Bussiness solutions

LiveAgent is the right fit for any niche and any type of business. Discover what it can do for various types of businesses and how it can help you improve.

Industry solutions

If you’re looking for the right help desk system for your startup, you’re at the right place. See why you should choose LiveAgent.

Use cases

LiveAgent brings positive change to many companies worldwide. Read stories of our customers and see how they improved their business with LiveAgent.

Over 190 CMS & Payment Gateways integrations with LiveAgent

Integrate, Automate, Innovate

Learn more with LiveAgent

LiveAgent is more than just a service desk software. We help businesses learn, and we provide solutions for customer support teams free of charge.

The story behind LiveAgent

Find out more about the team behind LiveAgent help desk software and our success.

About us

The LiveAgent team

Our team is dedicated to creating affordable and efficient help desk software for any type of business. We believe that providing excellent customer service should be standard practice, regardless of business size or niche. At LiveAgent we do our best to innovate and evolve our solutions. We strive to help customer support teams all over the world to do their best work and create happy customers.


Our success

All members of our team take pride in making our product better each year, and everyone does their best work to succeed. LiveAgent has received numerous awards from the most popular software review websites in multiple categories. We became one of the industry leaders and consecutive winners of multiple award categories. 

  • Winner of multiple awards by popular review sites
  • Winner of the Fastest Implementation Software award

Long-term benefits

Why companies
trust LiveAgent

LiveAgent helpdesk software is used by customer service departments worldwide. Improve your help desk with fast service delivery, seamless communication via multiple channels, and more.

Business benefits

  • Increased response time
  • Multi-channel communication
  • Automation and organization features
  • Easier workflow with features and integrations

Positive impact

  • Satisfied and happier customers
  • Better customer ratings
  • Increased customer loyalty
  • Faster communication and satisfaction

Over 30,000 businesses can’t be wrong

Check out our success stories and testimonials and find out how can LiveAgent boost your customer support and increase the happiness of your business partners.

“Check out our success stories and testimonials and find out how can LiveAgent boost your customer support.”

Transparent and fair pricing

No contracts, no hidden fees, month-to-month billing only. Fully transparent pricing, billed only for real usage every month. Select the right plan and start providing the best customer support.

$9 month

Small business

  • Unlimited ticket history
  • 3 email addresses
  • 3 contact forms
  • 1 API key
$29 month

Medium business

  • Everything in Small, plus
  • 10 email addresses
  • 3 live chat buttons
  • Departments management
$0 month


  • 7 days ticket history
  • 1 email address
  • 1 chat button
  • 1 contact form

Frequently asked questions

What is LiveAgent?

LiveAgent is an award-winning multi-channel help desk software with a state-of-the-art ticketing system. It offers a wide range of features, a large number of integrations, and it can handle every important customer communication channel and unify them into one place, with its unique helpdesk ticketing software.

How can you use LiveAgent?

You can use LiveAgent IT help desk software to improve your customer communication over email, live chat, calls, a customer portal with a knowledge base, and social media with messaging apps - Facebook, Twitter, Instagram, Viber, and the newly added WhatsApp. LiveAgent is a help desk ticketing sftware with over 175 features, this means that most areas of your customer support will be enhanced by this tool.

How often does LiveAgent get updates?

LiveAgent, being one of the best help desk software, gets regular updates to new versions roughly once per month, but minor updates are usually implemented right away regardless of version number. You can read about updates, fixes, tweaks, and new features in the LiveAgent blog.

How can I contact LiveAgent?

All contact details are visible at the footer of our website, on each of our pages. You can contact our support team via email, live chat, and phone. You can also visit our customer portal, browse our knowledge base, or engage in a forum conversation.

How do I pick the right LiveAgent features?

The best way to approach this is to consider what are the most used customer communication channels in your business. LiveAgent offers four plans designed to be suitable for most businesses worldwide.

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

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Searching for an alternative to HelpSpot?

LiveAgent is presented as the best alternative to HelpSpot because of its ability to manage customer support inquiries across multiple channels. Offering affordable paid plans and a free 14-day trial, LiveAgent claims to provide world-class customer service that doesn't have to be expensive. The software unifies communication channels such as emails, live chat, social media, call center, and customer portals into one place. Signing up for LiveAgent requires no setup fee or credit card, and customer service is available 24/7.

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Searching for the right Genesys alternative?

LiveAgent is a help desk software that integrates multiple communication channels into one inbox, including email, social media, and instant messaging. The software offers a reliable ticketing system and tools for customer segmentation, automation, and gamification. LiveAgent is affordable and offers a variety of plans depending on the company's size and needs. Customers can choose to use LiveAgent as a knowledge base software, call center, or ticketing system. Many companies have switched from ZenDesk to LiveAgent due to its affordability and advanced automation features.

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Call center alternative for sales and support

LiveAgent is being promoted as the best call center alternative on the market with no setup fee, 24/7 customer service, and a 14-day free trial. Their thorough comparison of popular call center alternatives includes features and customer ratings to help businesses find the right solution. The text also offers a free trial for 7-30 days with no credit card required.

LiveAgent has more than 175 features, over 40 integrations and a great price tag. See why you should switch from HelpCrunch to LiveAgent.

Looking for a HelpCrunch alternative?

LiveAgent is a great alternative to HelpCrunch for help desk software. It offers more than just live chat, with features such as email, social media, knowledge base, and call equipment integration. With over 175 features and 40 integrations, LiveAgent is an excellent way to communicate with customers. Customers can start a 7-day free trial with a free email or a 30-day trial with a company email. No credit card required.

Are you wondering what makes LiveAgent a good choice for software development companies? Here are three reasons why the choose us.

Valuable in every single industry

LiveAgent is a highly rated help desk software for SMBs that aims to improve customer satisfaction through faster response times and reduced ticket volume. It offers a free trial and no setup fees with customer service available 24/7. LiveAgent can boost advocacy by creating a positive customer experience with its knowledge base and automated ticket routing. Overall, it is valuable for any industry looking for a better helpdesk software solution.

LiveAgent offers more than 175 useful features, the fastest live chat widget on the market. Call center and even coverage of channels like Instagram.

Looking for a LiveChat alternative?

LiveAgent is a great LiveChat alternative with over 175 features including the fastest chat widget, call center and coverage of channels like Instagram and Viber. The migration process from LiveChat to LiveAgent is easy and free, taking only 5 minutes. Plus, there is no setup fee, customer service is available 24/7, and no credit card is required. Start a 7 or 30 day free trial today by signing up with your email or your company email to get a sub-domain for your LiveAgent account.

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