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LiveAgent is a customer service software that improves communication and reputation. It offers various features and integrations for businesses.
The text discusses the importance of customer service and highlights the benefits of using customer service software and live chat for business. It emphasizes the need for businesses to improve customer satisfaction through effective communication and automation. LiveAgent is mentioned as a reliable option for customer service software.
LiveAgent improves marketing by providing a complete overview of services and communication channels, reducing lost tickets, and improving productivity levels with automation rules and a built-in CRM.
ABB's live chat feature allows agents to distribute and prioritize chats, set routing and inactivity times, and customize the chat interface. Users can also transfer chats between departments and utilize canned messages for efficiency.
LiveAgent is a highly recommended alternative to Kayako, providing quick solutions and improving customer service. It helps track ticket nature and enhances communication with customers, resulting in higher satisfaction and sales.
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