Multi knowledge base* gives you the opportunity to create an unlimited amount of separate customer portals, where each single one of them can have its own unique design, settings, and content. This is very useful for those companies, which want to distinguish their customer support portals and follow their branding guidelines.
How to enable Multi KB
Make sure the switcher is green – this will indicate to you that it’s active. The second step is to actually create an additional knowledge base. Once you go to the “Customer Portal” in your admin panel, you’ll see a new button there – “Create”. Clicking on it will initiate the process. Follow our step-by-step guide to have the best possible overview.
Each knowledge base contains the same types of the available content: articles, forums, feedback boards, widgets.
*Each additional knowledge base is rated at early bird price, $19.
Knowledgebase resources
Stylize knowledge base articles with ease
Start creating beautiful context-rich knowledge base articles with our “What You See Is What You Get” editor. Try it today. No credit card required.
The given text discusses various telecommunications and technology service providers, including options for email servers. These providers offer a range of services such as virtual PBXs, live video calls, CRM software, cloud services, call center solutions, and time tracking apps. They also pride themselves on having user-friendly interfaces and excellent customer support. The text promotes LiveAgent, a customer service software, and encourages readers to sign up for a free trial.
Customers expect self-service portals for customer service, with 90% of consumers desiring an online portal. Microsoft highlights the effectiveness of mobile-responsive customer support portals in boosting sales. However, despite the demand, only 10% of customers use customer portals to their fullest potential, with most utilizing them for finding information to resolve queries. Knowledge bases and customer portals attract significantly more visitors compared to other support methods. Overall, self-service is preferred by customers, but businesses need to provide comprehensive online resources to meet their expectations.
Only 10% of customers use online customer portals to their full potential, despite 90% desiring them. Microsoft emphasizes the effectiveness of mobile-responsive portals in boosting sales. Self-service, including knowledge bases and portals, is preferred by customers, but businesses must provide comprehensive resources.
