How do I enable Multi Knowledge Base?

Make sure the switcher is green to indicate it's active. Then go to the Customer Portal in your admin panel and click the Create button to add an additional knowledge base. Each additional knowledge base is rated at $19.

What content types can I include in each knowledge base?

Each knowledge base contains the same types of available content: articles, forums, feedback boards, and widgets. You can customize each one with unique design and content to match your branding guidelines.

Multi Knowledge Base

Create multiple customer portals with unique design and content using LiveAgent’s Multi Knowledge Base. Start a free trial today.

Knowledge Base Customer Portal Support Portal

What is Multi Knowledge Base?

Multi Knowledge Base gives you the opportunity to create an unlimited amount of separate customer portals, where each single one of them can have its own unique design, settings, and content. This is very useful for those companies, which want to distinguish their customer support portals and follow their branding guidelines.

How to enable Multi Knowledge Base

Make sure the switcher is green – this will indicate to you that it’s active. The second step is to actually create an additional knowledge base. Once you go to the ‘Customer Portal" in your admin panel, you’ll see a new button there – ‘Create". Clicking on it will initiate the process. Follow our step-by-step guide to have the best possible overview.

Each knowledge base contains the same types of the available content:

Articles
Forums
Feedback boards
Widgets

Each additional knowledge base is rated at early bird price, $19.

Why is Multi Knowledge Base valuable?

Creating multiple knowledge bases offers several key advantages:

Unlimited customer portals - Create as many separate portals as you need for different clients or departments
Unique branding - Each portal can have its own unique design, settings, and content
Better organization - Keep customer support organized by client, product, or department
Improved customer experience - Customers see only the information relevant to them
Scalability - Grow your support infrastructure without limitations
Cost-effective - Additional knowledge bases are only $19 each
Flexible content management - Use articles, forums, feedback boards, and widgets in each portal

What content types can you include?

Each knowledge base contains the same types of available content:

Articles - Create comprehensive knowledge base articles with your WYSIWYG editor
Forums - Enable community discussions and peer-to-peer support
Feedback boards - Collect customer feedback and feature requests
Widgets - Add customizable search widgets to your website

Multi Knowledge Base is part of LiveAgent’s broader knowledge base software — the same article editor, forums, and feedback widgets you use for one portal work across every additional portal you create, so you’re not learning a new tool for each brand.

Knowledge base resources

Learn more details about Multi Knowledge Base and customer portal configuration:

Frequently asked questions

: Multi Knowledge Base gives you the opportunity to create an unlimited amount of separate customer portals, where each single one of them can have its own unique design, settings, and content. This is very useful for companies which want to distinguish their customer support portals and follow their branding guidelines.
: Make sure the switcher is green to indicate it's active. Then go to the Customer Portal in your admin panel and click the Create button to add an additional knowledge base. Each additional knowledge base is rated at $19.
: Each knowledge base contains the same types of available content: articles, forums, feedback boards, and widgets. You can customize each one with unique design and content to match your branding guidelines.

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