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Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

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Categories

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  • Ticket
  • Ticket+Chat
  • All-Inclusive
Contents

Knowledge base

Create categories in your Customer portal based on your products, services, or types of customers. Add knowledge base articles, Forums, or feedback boards. Create knowledge base search widgets and provide customers with easy access to your knowledge base articles. Search widgets are customizable, and can be placed anywhere in your knowledge base pages.

Knowledge Base / Customer Portal Demo | LiveAgent

Choose a theme of your Customer Portal from predefined templates or create a new one with custom css and HTML. Add your own logo, title, tracking codes, header, and footer.

  • Customer-Portal

3 predefined themes:

  • Classic
  • Minimalist
  • Montana
  • knowledgebase-themes-LiveAgent
    Predefined themes of the Knowledge Base

You can customize colors of:

  • Header
  • Main action button
  • Main action button – Hover
  • Secondary action button
  • Secondary action button – Hover
  • Right box
  • Category icon
  • Article icon
  • Item color
  • Title color
  • Knowledgebase customization

Different content for Agents and customers

You can create separate knowledgebase articles and categories that are not accessible to your customers, but can be seen only by your Agents (internal articles, categories).

  • create-articles-knowledge-base-LiveAgent

Knowledgebase resources

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Create multiple self-service portals

Have multiple brands or products that you manage with LiveAgent? No problem, create a unique customer portal for each! Try it today. No credit card required.

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