Knowledge Base Builder

Knowledge base

Create categories in your Customer portal based on your products, services, or types of customers. Add knowledge base articles, Forums, or feedback boards. Create knowledge base search widgets and provide customers with easy access to your knowledge base articles. Search widgets are customizable, and can be placed anywhere in your knowledge base pages.

Choose a theme of your Customer Portal from predefined templates or create a new one with custom css and HTML. Add your own logo, title, tracking codes, header, and footer.

4 predefined themes:

Classic
Material
Minimalist
Montana

You can customize colors of:

Header
Main action button
Main action button – Hover
Secondary action button
Secondary action button – Hover
Right box
Category icon
Article icon
Item color
Title color

Different content for Agents and customers

You can create separate knowledgebase articles and categories that are not accessible to your customers, but can be seen only by your Agents (internal articles, categories).

create-articles-knowledge-base-LiveAgent

Knowledgebase resources

Learn more details

Create multiple self-service portals

Have multiple brands or products that you manage with LiveAgent? No problem, create a unique customer portal for each! Try it today. No credit card required.

Start free 14-day trial Schedule a Demo

Related Resources