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Zendesk pricing 2026: what every plan, AI resolution and phone minute costs

Written by
Adam Khaled, Organic Growth Strategist
Updated
Prices checked
November 2, 2026

Zendesk costs $19 to $115 per agent a month on annual billing; live chat needs Suite Team, AI resolutions above the allowance cost $1.50 each ($2 pay-as-you-go), and phone usage comes on top. Suite Enterprise is quote only, and there is no free plan, only a 14-day trial of Suite Professional.

We make LiveAgent, a help desk that competes with Zendesk. This article covers Zendesk’s own prices, read on Zendesk’s pricing page and help center on the dates under sources, and ends with where to look if you switch.

How much does Zendesk cost in 2026?

  • 3 agents with live chat: Suite Team seats cost $165 a month on annual billing, $207 billed monthly.
  • 10 agents with chat, calls and AI: about $996 a month on Suite Team, as the team bills below work it out.
  • 35 agents with SLAs and a phone menu: Suite Professional seats cost $4,025 a month; Suite Enterprise is quote only.
  • Support Team $19 per agent / month $25 monthly

    Email tickets, routing, prebuilt dashboards, macros, automations, triggers and AI agents for email; no live chat or calling. 5 AI resolutions per agent a month included.

  • Suite Team $55 per agent / month $69 monthly

    Adds live chat and messaging, social channels, AI agents for messaging, an AI knowledge base, a help center, omnichannel routing and calling. 5 AI resolutions per agent a month included.

  • Suite Professional $115 per agent / month $149 monthly

    Adds a phone menu (IVR), SLA policies, skills-based routing, custom reports, a chosen data location, Admin Copilot and up to 100 light agents. 10 AI resolutions per agent a month included.

  • Suite Enterprise Quote sold with Copilot

    Adds intelligent triage, Auto Assist, generative AI for voice, approval workflows, a sandbox and custom agent roles. No public price; Zendesk’s sales team quotes it.

zendesk.com/pricing · US · read November 2, 2026

Zendesk's pricing page on November 2, 2026: Support Team $19, Suite Team $55 and Suite Professional $115 per agent a month paid yearly, and Suite Enterprise + Copilot

Zendesk's own pricing page as we read it; the figures in this article come from our regularly rechecked price data. Swipe sideways to see all four plans.

Every person who answers tickets needs a seat. Billed monthly instead of annually, every plan costs about a quarter to a third more. The older Suite Growth plan is no longer on the pricing page. On top of the seats come AI resolutions above the allowance, phone numbers and minutes, and add-ons: here is what a whole team pays.

What a team pays Zendesk a month

Each plan for 3, 10 or 35 agents, as Zendesk bills it.

Assumptions: annual billing; 100, 300 or 1,000 AI resolutions a month (about 30 per agent, the allowance counted first); one US number; 400 inbound and 100 outbound minutes per agent; no call recording. Support Team has no live chat or calling, so it shows seats only.

3 agents

Seats Numbers and minutes 100 AI resolutions

  • Support Team (email only) $57

    3 × $19; no live chat, messaging or calling on this plan.

  • Suite Team $165 + $22 + $127.50 = $314.50

    3 × $55; 15 resolutions included, 85 more at $1.50. Without calls: $292.50.

  • Suite Professional $345 + $22 + $105 = $472

    3 × $115; 30 resolutions included, 70 more.

  • Suite Professional + Copilot $495 + $22 + $105 = $622

    Copilot for all 3 agents at $50 each.

10 agents

Seats Numbers and minutes 300 AI resolutions

  • Support Team (email only) $190

    10 × $19; no live chat, messaging or calling on this plan.

  • Suite Team $550 + $71 + $375 = $996

    10 × $55; 50 resolutions included, 250 more at $1.50. Without calls: $925.

  • Suite Professional $1,150 + $71 + $300 = $1,521

    10 × $115; 100 resolutions included, 200 more.

  • Suite Professional + Copilot $1,650 + $71 + $300 = $2,021

    Copilot for all 10 agents at $50 each.

35 agents

Seats Numbers and minutes 1,000 AI resolutions

  • Support Team (email only) $665

    35 × $19; no live chat, messaging or calling on this plan.

  • Suite Team $1,925 + $246 + $1,237.50 = $3,408.50

    35 × $55; 175 resolutions included, 825 more at $1.50. Without calls: $3,162.50.

  • Suite Professional $4,025 + $246 + $975 = $5,246

    35 × $115; 350 resolutions included, 650 more.

  • Suite Professional + Copilot $5,775 + $246 + $975 = $6,996

    Copilot for all 35 agents at $50 each.

Another team size, or the same team on Freshdesk, Help Scout, Zoho Desk, HubSpot or LiveAgent? Count your own team with the help desk pricing calculator, with phone and AI answers.

Seats only, a month, without AI or phone usage
Plan3 agents10 agents35 agents
Suite Team, annual$165$550$1,925
Suite Team, monthly$207$690$2,415
Suite Professional, annual$345$1,150$4,025
Suite Professional, monthly$447$1,490$5,215

List prices from Zendesk's pricing page and phone pricing article, read on November 2, 2026; AI resolutions at the committed-pack price, before taxes and discounts. For 50 agents, seats alone cost $950 a month on Support Team, $2,750 on Suite Team and $5,750 on Suite Professional.

Your own bill: agents × plan price + (AI resolutions a month − the allowance) × $1.50 + $1 per number + minutes × about $0.012 inbound or $0.022 outbound + add-ons per agent.

Too much for your team? See what the same team pays for other help desks.

How much does Zendesk live chat cost?

Live chat starts with Suite Team at $55 per agent a month on annual billing. Support Team ($19) lists Zendesk’s web widget but not unlimited concurrent chats, messaging or social channels; Zendesk’s pricing page puts live chat and messaging in Suite Team, so a team that wants chat should budget from Suite Team, not from the entry price.

  • Messaging and social channels (Facebook, Instagram, WhatsApp) are in the same Suite plans; extra messaging volume is sold in packs at $50.
  • Zendesk Chat, the older stand-alone chat product, is being retired on January 31, 2028 for customers who use it with Support or Suite (announcement); new customers get chat inside the Suite.

How does Zendesk charge for AI?

Zendesk bills its AI agents per automated resolution: a conversation the AI resolves without handing it to a person. Zendesk’s help center calls it “the unit of measurement used for calculating and billing your account for AI agent usage”. Support Team and Suite Team include 5 resolutions per agent a month, Suite Professional 10; above that:

  • Committed pack $1.50 per resolution

    Each automated resolution above the allowance, bought in advance.

  • Pay-as-you-go $2 per resolution

    The same without a commitment.

  • Copilot $50 per agent / month

    AI assistant for agents, the former “Advanced AI” add-on; Suite Professional and higher.

  • Action credits $200 per 100,000

    For AI agents that take actions in other systems.

Since May 18, 2026, Zendesk sorts AI conversations into resolution tiers: “assisted escalations” (the AI helped, a person resolved it) and “contained resolutions” (the AI finished the conversation but a verification check did not confirm it) do not count against the allowance; “verified resolutions” do. The tiers article lists no prices; the pricing page still shows $1.50 per resolution on a committed pack and $2 pay-as-you-go.

The AI part of the bill follows your ticket volume, not your team size, so a busy season or a product launch raises it.

Estimate your AI cost before you commit:

  1. Count a typical month’s conversations, all of them, not only those an agent closed.
  2. Estimate the share an AI could resolve alone: order status, opening hours, password resets and other repeated questions.
  3. Subtract the allowance for your plan and team, and multiply the rest by $1.50 on a committed pack or $2 pay-as-you-go.
  4. Run a one-month pilot and compare the real count with your estimate before you buy a larger pack.

How much does Zendesk Talk (phone) cost?

Calling comes with both Suite plans; numbers and minutes are billed on top of every plan.

On Zendesk’s plans
Calling, voicemail, group routingIncluded in Suite Team and Suite Professional
Phone menu (IVR), overflow and after-hours routingSuite Professional; a conversational IVR comes with the Contact Center add-on, $83 per agent a month
US local number$1 a month
US toll-free number$2 a month
Inbound call, US local numberabout $0.012 a minute
Outbound call to the US or Canadaabout $0.022 a minute
Call recording$0.003 a minute

Minute rates are from the rate calculator in Zendesk’s phone pricing article; the article’s own text still shows an older, higher inbound rate, so check the calculator for your country. Transcription and AI voice agents are billed per minute as well.

How much do Zendesk add-ons cost?

Most add-ons are priced per agent, so they grow with the team. From Zendesk’s pricing page, on annual billing:

  • Workforce Engagement Bundle $50 per agent / month

    Staffing and scheduling, quality assurance and coaching.

  • Contact Center $83 per agent / month

    For Suite Team and Suite Professional: advanced routing, a conversational IVR, call recording with summaries, live transcription and contact center dashboards. Calling itself works without it.

  • Messaging packs $50 per pack

    Extra messaging volume. Copilot and action credits are under AI above.

Quality assurance on its own and advanced data privacy are not priced on the pricing page; ask Zendesk for them in writing.

How much does Zendesk Suite Enterprise cost?

Zendesk does not publish it; the pricing page says Enterprise plans generally require a sales conversation. Its pricing page still listed Suite Enterprise at $169 per agent a month on annual billing in January 2026. Over Suite Professional, its plan card adds intelligent triage, Auto Assist, generative AI for voice, approval workflows, a sandbox environment and custom agent roles. SLA policies and a phone menu (IVR) are already on Suite Professional; you do not need Enterprise for them.

  • Zendesk's price Quote only

    Suite Enterprise, sold with Copilot, is priced by Zendesk’s sales team.

  • Vendr's estimate, not Zendesk's price $150+ per agent / month, typically (Vendr's estimate)

    Vendr, a software buying service, from its customers’ deals (February 2026).

Vendr does not say whether its $150+ includes Copilot. If it does, Suite Enterprise for 35 agents could cost less than Suite Professional with Copilot for everyone, so ask Zendesk to quote both. Seat and contract discounts are under Discounts.

35 agents, seats a month on annual billing
Suite Professional$4,025
Suite Professional + Copilot for all 35$5,775
Suite Enterprise at Vendr’s typical $150+ per agent$5,250 or more

Suite Enterprise is sold with Copilot, so set its quote against Suite Professional with Copilot, not against Suite Professional alone.

What to ask for: the quote checklist below lists each line with what to aim for.

Then compare it with Suite Professional at $115 per agent a month plus the add-ons you would buy. Zendesk’s pricing page has the “Talk to Sales” form.

Is there a free trial or a discount?

There is no free plan. What Zendesk’s pricing page offers instead:

  • Free trial 14 days

    Of Suite Professional.

  • Startups Up to 2 years

    Zendesk for Startups: 6 months free as a start, up to 2 years and 50 agents, for startups under 250 employees, at most Series B and under 10 years old.

  • Nonprofits Grants

    Zendesk’s Tech for Good program gives donations and grants; there is no nonprofit price.

  • Annual billing 20% off

    As the pricing page puts it: Suite Team $55 instead of $69 a month per agent, for a year’s commitment.

Larger teams and longer contracts. Vendr, a software buying service, reports that buyers with 25 or more seats often got 15–30% off list prices and that 2–3 year contracts often brought 10–25% lower per-seat prices (Vendr’s Zendesk buyer guide, last updated February 2026), and that Zendesk’s fiscal year ends in December.

For 35 agents on Suite Professional, that discount applies to $4,025 a month of seats at list price.

What to ask for in a Zendesk quote

One line each in the written quote, with what to aim for.

  • Seats, part-timers included: list price $55 per agent on Suite Team, $115 on Suite Professional; with 25 or more seats, buyers often got 15–30% off (Vendr).
  • Plan: chat and calling start with Suite Team; IVR, SLA policies and custom reports come with Suite Professional, not only with Enterprise.
  • AI: the allowance (5 or 10 resolutions per agent a month) and the price above it, $1.50 on a committed pack or $2 pay-as-you-go.
  • Copilot: only for the agents who need it, $50 per agent a month.
  • Phone: numbers ($1 local, $2 toll-free a month), minutes and call recording.
  • Add-ons: Contact Center $83 and Workforce Engagement $50 per agent a month; light agents (up to 100 come with Suite Professional, an add-on on Suite Team).
  • Contract: 2–3 year terms often brought 10–25% lower per-seat prices (Vendr); ask for a cap on renewal increases. Zendesk’s fiscal year ends in December.
  • Billing period: annual billing costs about a fifth to a quarter less than monthly.
  • Onboarding: whether setup and moving your data are included.

What about Zendesk Sell and other products?

Three Zendesk products searchers still ask about, with their status from Zendesk’s own announcements:
  • Zendesk Sell (CRM) Aug 31, 2027

    Retired on this date; Zendesk names Pipedrive as the replacement. Do not price a new setup around it.

  • Zendesk Chat Jan 31, 2028

    Retired for Support and Suite customers; chat is part of the Suite plans.

  • Inbox by Zendesk 2019

    Discontinued in 2019; no product by that name is sold today.

Sources: Zendesk’s Sell announcement, Chat announcement and list of removed products.

Has Zendesk changed its prices?

Not on its plans since July 2023, but on add-ons and Enterprise: the Contact Center add-on went from $50 to $83 per agent in 2026, and Suite Enterprise became quote only. Support Team has cost $19 per agent since at least January 2023, and no list price changed between our checks on October 15 and November 2, 2026. From Zendesk’s pricing page in the Internet Archive and its help center:
  • July 2023 Suite up

    Annual prices per agent: Suite Team $49 to $55, Suite Professional $99 to $115, Suite Enterprise $150 to $169.

  • April 2025 Copilot

    The Advanced AI add-on, $50 per agent since 2023, was renamed Copilot; Zendesk says the features did not change.

  • August 2025 Suite Growth

    The $89 plan between Team and Professional left the pricing page.

  • 2026 Contact Center

    The add-on was $50 per agent in January 2026 and is $83 now.

  • 2026 Enterprise

    Listed at $169 per agent in January 2026; now quote only and sold with Copilot.

  • May 18, 2026 Resolution tiers

    Assisted escalations and contained resolutions stop counting against the AI allowance; no new prices, see AI above.

Thinking of switching from Zendesk? LiveAgent publishes this page, so here is where to look if Zendesk’s bill is the problem:

What the same team pays elsewhere. Our comparison of Zendesk alternatives prices eight help desks for 3, 10 and 35 agents, AI answers included, from their own pricing pages.

AI without a fee per answer. LiveAgent charges nothing for AI on any plan: you connect your own AI provider and pay it for what it uses.

Your Zendesk data moves for free. Our team moves tickets, contacts and the knowledge base on paid plans. How the Zendesk migration works

Sources

Every price on this page comes from Zendesk's own pages, read from a US address on the date shown.

  1. Zendesk pricing page: plans and add-ons, November 7, 2026.
  2. Zendesk phone pricing: numbers, minutes and recording, November 7, 2026.
  3. Zendesk AI: automated resolutions; Advanced AI renamed Copilot (What’s new, April 2025); resolution tiers from May 18, 2026 in the automated resolutions article, November 7, 2026.
  4. Zendesk Chat retirement: announcement, November 7, 2026.
  5. Zendesk Sell retirement: announcement, November 7, 2026.
  6. Discontinued products, including Inbox: list, November 7, 2026.
  7. Zendesk pricing page in the Internet Archive: June 2023, July 2023, August 2025 with Suite Growth, August 2025 without it, January 2026, July 2026; Zendesk for Startups: program terms, November 7, 2026.
  8. Vendr: Zendesk buyer guide, last updated February 2026, read November 2, 2026 (third-party estimates, not Zendesk’s prices).

Changes: November 2, 2026: rewritten with live chat, AI, phone and add-on prices, Suite Enterprise, team bills for 3, 10 and 35 agents, what Enterprise adds, price changes, discounts and product changes; every price rechecked; price history since 2023 from archived pricing pages. October 15, 2026: first published.

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