How do I migrate from Zendesk to LiveAgent?

LiveAgent's migration team handles the Zendesk to LiveAgent migration for free. The process: (1) start a 30-day LiveAgent trial; (2) request the migration via the support team; (3) the team imports your tickets, customer records, knowledge base (Help Center) articles, and conversation history from Zendesk; (4) you verify the data and complete the cutover. Zendesk keeps handling live support until you redirect channels to LiveAgent.

What data is migrated from Zendesk to LiveAgent?

The standard Zendesk to LiveAgent migration imports tickets and ticket history, customer and organization records, email/chat/social conversation history, Help Center articles, agent accounts, groups (mapped to LiveAgent departments), tags, and custom fields. Macros, triggers, automations, and SLA policies are recreated as LiveAgent automation rules during onboarding. The migration team confirms scope before starting.

How long does the Zendesk to LiveAgent migration take?

Most Zendesk migrations complete within a few business days. Smaller accounts (under 10,000 tickets) typically migrate in 1–2 days, while larger datasets with multi-year ticket history and extensive Help Center content may take a week or longer. The migration runs in the background while your team continues working in Zendesk, so there is no service interruption.

Is the migration from Zendesk to LiveAgent free?

Yes. The standard Zendesk to LiveAgent migration is free for customers who sign up for a paid LiveAgent plan. The migration team handles the import, verification, and cutover at no additional cost. Custom migration scenarios with unusual data structures, very large multi-brand setups, or deep custom apps may be quoted separately, but the standard import is included.

Will there be downtime during the Zendesk migration?

No. LiveAgent's Zendesk migration runs in parallel — your team keeps using Zendesk for live support while historical data is imported and LiveAgent is configured in the background. Once the data is verified, you redirect support email, chat widget, and other channels to LiveAgent. The cutover itself takes minutes.

Can I run Zendesk and LiveAgent in parallel during migration?

Yes, and that is the recommended approach. Most teams overlap their Zendesk and LiveAgent subscriptions for 2–4 weeks during migration: historical data is imported into LiveAgent, agents test the new workflow on a subset of channels, and once everyone is comfortable, full traffic moves to LiveAgent. After the cutover you can cancel Zendesk.

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Migrating from Zendesk?

Importing your data from Zendesk to LiveAgent is a piece of cake. Either follow our step-by-step guide and do it yourself, or contact us and our technical support staff will be happy to do your Zendesk migration for you.

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Zendesk to LiveAgent Comparison

Feature	LiveAgent	Zendesk
Ticketing	✅ Yes	✅ Yes
Live Chat	✅ Yes	✅ Yes
Call Center	✅ Yes	✅ Yes
Self-Service	✅ Yes	✅ Yes
Facebook	✅ Yes	✅ Yes
Twitter	✅ Yes	✅ Yes
Instagram	✅ Yes	✅ Yes
Viber	✅ Yes	✅ Yes
WhatsApp	✅ Yes	✅ Yes
Knowledge Base	✅ Yes	✅ Yes
Customer Forum	✅ Yes	✅ Yes
Automation and Rules	✅ Yes	✅ Yes
API	✅ Yes	✅ Yes
Interactive Voice Response (IVR)	✅ Yes	✅ Yes
Video Calls	✅ Yes	❌ No
Unlimited History	✅ Yes	✅ Yes
Unlimited Websites	✅ Yes	✅ Yes
Unlimited Chat Buttons	✅ Yes	✅ Yes
Unlimited Tickets/Mails	✅ Yes	✅ Yes
Unlimited Call Recording	✅ Yes	✅ Yes
Unlimited 24/7 Support	✅ Yes	✅ Yes

DIY Zendesk Migration

Transferring your data from Zendesk requires only a few clicks. All you have to do is log in to your LiveAgent dashboard, and click the activation slider inside your plugins. The Zendesk migration will only require your API key — no additional coding is necessary.

Learn more about Zendesk migration

Complimentary Zendesk migration

Reach out to us via live chat or e-mail to let us know that you want to migrate your data from Zendesk. We will securely migrate your data free of charge. Meanwhile, you can sit back, relax, and enjoy a cup of coffee.

What kind of data can I migrate from Zendesk?

People

Migrate agents, admins, end users and customers with ease.

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24/7 support from our agents. We're there whenever you need us.

Ultimate help desk solution

Useful tools, more than 175 features and over 40 integrations. Our service desk software has everything you need.

Choose your language

Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.

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Frequently asked questions

: LiveAgent's migration team handles the Zendesk to LiveAgent migration for free. The process: (1) start a 30-day LiveAgent trial; (2) request the migration via the support team; (3) the team imports your tickets, customer records, knowledge base (Help Center) articles, and conversation history from Zendesk; (4) you verify the data and complete the cutover. Zendesk keeps handling live support until you redirect channels to LiveAgent.
: The standard Zendesk to LiveAgent migration imports tickets and ticket history, customer and organization records, email/chat/social conversation history, Help Center articles, agent accounts, groups (mapped to LiveAgent departments), tags, and custom fields. Macros, triggers, automations, and SLA policies are recreated as LiveAgent automation rules during onboarding. The migration team confirms scope before starting.
: Most Zendesk migrations complete within a few business days. Smaller accounts (under 10,000 tickets) typically migrate in 1–2 days, while larger datasets with multi-year ticket history and extensive Help Center content may take a week or longer. The migration runs in the background while your team continues working in Zendesk, so there is no service interruption.
: Yes. The standard Zendesk to LiveAgent migration is free for customers who sign up for a paid LiveAgent plan. The migration team handles the import, verification, and cutover at no additional cost. Custom migration scenarios with unusual data structures, very large multi-brand setups, or deep custom apps may be quoted separately, but the standard import is included.
: No. LiveAgent's Zendesk migration runs in parallel — your team keeps using Zendesk for live support while historical data is imported and LiveAgent is configured in the background. Once the data is verified, you redirect support email, chat widget, and other channels to LiveAgent. The cutover itself takes minutes.
: Yes, and that is the recommended approach. Most teams overlap their Zendesk and LiveAgent subscriptions for 2–4 weeks during migration: historical data is imported into LiveAgent, agents test the new workflow on a subset of channels, and once everyone is comfortable, full traffic moves to LiveAgent. After the cutover you can cancel Zendesk.