Migrating from Helpshift?

Searching for an alternative to HelpSpot?

LiveAgent is presented as the best alternative to HelpSpot because of its ability to manage customer support inquiries across multiple channels. Offering affordable paid plans and a free 14-day trial, LiveAgent claims to provide world-class customer service that doesn't have to be expensive. The software unifies communication channels such as emails, live chat, social media, call center, and customer portals into one place. Signing up for LiveAgent requires no setup fee or credit card, and customer service is available 24/7.

Email templates

LiveAgent offers various email templates for both customers and agents. These preconfigured email messages can be formatted in HTML or plain text and edited using the implemented WYSIWYG editor. In the Customer Templates section, you can set up templates for ticket replies, new tickets, forwarded messages, chat transcripts, forum topic replies, forget password emails, and registration emails. In the Agent Templates section, you can set up templates for customer replies to assigned tickets, new ticket notifications, password-related emails, and registration emails. You can edit the templates and create department-specific ones that override the general template. The templates can also include variables and translation marks to customize the message content.

How to use live events to enhance customer service

Live events are crucial for brands as they allow them to connect with their audience and experiment with alternative forms of retail. They provide an opportunity to research what consumers want and tailor output based on first-hand evidence and complaints. Customer service has changed, and effective customer service involves more than processing orders with a smile. The key to success at live events is preparation. Brands should know their products and have marketing materials, exclusive offers, and discount codes to hand. They should also use social media to test new deals before offering them at live events. While live events have many benefits, brands need to be prepared to become customer-facing businesses for the day, or risk harming their reputation.

Videos - Liveagent Product Tour

LiveAgent Help is a software solution that streamlines messages from different platforms into a single inbox for improved workflow efficiency and customer satisfaction. It offers a native live chat for customer engagement and monitoring of website behavior to convert visitors into paying customers. LiveAgent Help also provides a virtual call center with advanced features such as attended call transfers, unlimited call recordings, and IVR. A customer portal can also be built and customized with a knowledge base and community forums. The platform has been trusted by companies such as NASCAR and Forbes and offers a free trial.

Integrations

The given text lists various VoIP service providers and related integrations that can be used with LiveAgent to offer seamless communication and customer support. The mentioned services are from different countries and offer various solutions for call centers, business communication, and marketing automation. Some of the integrations include Google Forms, Stripe, Salesforce, and social media platforms like Instagram and Facebook. Additionally, there are options for project management, time tracking, email campaigns, and billing management available for businesses.

Videos - Help Desk Software For Magento

The text discusses the features and pricing of Zoho Desk's knowledge base, a fully-featured and well-designed help desk software. It also provides information on the integration of LiveAgent, an e-commerce software, with Magento 2. Quality Unit LLC, the company behind LiveAgent, has security policies and GDPR compliance in place. The text ends with a message on building a LiveAgent dashboard and a reminder of the website's use of cookies.