Say goodbye to slow, subpar software

Switch to LiveAgent & migrate your data from Helpshift today.

  • ✓ No setup fee    
  • ✓ Customer service 24/7    
  • ✓ No credit card required    
  • ✓ Cancel any time
Used by
Forbes logo
airbus logo
Nascar logo
LiveAgent migration animation
Migration background

Migrating from Helpshift?

Looking for alternative software to Helpshift? Try LiveAgent for your customer support or technical support and see the benefits.

Migrate your support team from Helpshift to LiveAgent or start your free trial today. It’s simple. Just register for a free trial, enter your login and you’re almost ready to roll.

  • LiveAgent badge - Captera shortlist 2023
  • LiveAgent - GetApp Category Leader 2023 badge
  • LiveAgent badge - Captera shortlist 2023

What kind of data can you migrate from Helpshift?

People

Migrate your admin, agent profiles and customer contacts

Tickets

Migrate tickets including message strings, agent messages and other related

Tags

Migrate tags

HelpShift vs LiveAgent comparison

Features Liveagent HelpShift
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
HelpShift offers ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
HelpShift offers Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
HelpShift doesn't offer Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal.
HelpShift offers Self-Service portal.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
HelpShift doesn't offer a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
HelpShift doesn't offer a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
HelpShift doesn't offer an Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
HelpShift doesn't offer a Viber integration.
WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
HelpShift offers a WhatsApp integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
HelpShift offers knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
HelpShift doesn't offer customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
HelpShift offers automation and rules.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
HelpShift offers API functions.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
HelpShift doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
HelpShift doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
HelpShift offers unlimited history.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
HelpShift offers unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
HelpShift offers unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
HelpShift doesn't offer unlimited tickets/mails.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
HelpShift doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
HelpShift offers unlimited 24/7 support.
Maximum queue time

Helpshift migration to LiveAgent

Data migration doesn’t have to be a complicated process when you’re doing it with us. Migrate tickets, customer and agent profiles, tags, and all of your feedback so you will have everything you need to do your business. 

4 benefits of migrating to LiveAgent

Satisfaction prediction scores

Great customer experience

Provide great customer support and receive better feedback with our solution

Service desk

All the tools, features and integrations are there to let you do your best work

Reports

Save more and earn more

Turn prospects into paying customers and save money with our paid plans

On time resolution

Increase workflow

Do more in less time with our toolset

Get to know our tools and features

A good customer service software has to have all the tools you need to provide the best support. Up your workflow with a great toolset and get done more with LiveAgent.

LiveAgent includes a reliable ticketing system that contains all of your email, messages and more to keep things organized. It also includes email support, your custom knowledge base, super fast live chat, call center and even support of social media like Facebook Messenger, Twitter or Instagram. We have also added Viber. So what do you think? Would you like to try out our tools?

liveagent tools

LiveAgent tools

get inspired

Excellent customer service

We know that our clients expect top-notch customer service. That’s why we introduced support from LiveAgent to help them out 24/7

Do you have a problem with your settings, template or simply want to ask us something? Connect with us any way you want. Give us a call, start a chat, look through our support library or send us an email whenever you have a custom issue or want to access some information.

3,000+ Trustpilot | GetApp | G2 crowd reviews

  • Partly

    Roman Bosch

    Partly

    It’s a pleasure to have a great portal that improves our customer service.

  • HostingAdvice.com

    Christine Preusler

    HostingAdvice

    LiveAgent empowers our agents to provide better, faster, and more accurate support.

  • covomo

    Karl Dieterich

    Covomo

    LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.

  • HEWO

    Hendrik Henze

    HEWO Internetmarketing

    We have been using LiveAgent since August and we are really satisfied with it.

  • WebMaster Deals

    Razvan Sava

    Webmaster Deals

    Since we are using LiveAgent our response time improved by 60%.

  • XperienceHR

    Taras Baca

    XperienceHR

    Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.

  • TAZAR Group

    Andrej Ftomin

    TAZAR Group

    I have to say, I have never experienced such a professional customer approach.

  • The Workplace Depot

    Matt Janaway

    The Workplace Depot

    We find LiveAgent to be the best live chat solution by far.

  • CSI Products

    Viviane Carter

    CSI Products

    We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.

  • Lucky Bike

    Christian Lange

    Lucky-Bike

    With LiveAgent we’re able to give our customers support wherever they are.

  • Projure

    Jens Malmqvist

    Projure

    I can recommend LiveAgent to anyone interested in making their customer service better and more effective.

  • Websignal

    Catana Alexandru

    Websignal

    I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.

  • All British Casino

    Jan Wienk

    All British Casino

    With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.

  • Norske Automaten

    Allan Bjerkan

    Norske Automaten

    LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!

  • Study Portals

    Sissy Böttcher

    Study Portals

    We like it because it is easy to use and offers great functionality, such as useful reporting features.

  • TypoAssassin

    Peter Koning

    TypoAssassin

    We love LiveAgent - it makes supporting our customers easy.

  • Factorchic

    Aranzazu F

    Factorchic

    We like to offer our customers the best support experience. That’s why we chose LiveAgent.

  • MyFutureBusiness

    Rick Nuske

    MyFutureBusiness

    From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.

  • 123 Nakup

    Vojtech Kelecsenyi

    123-Nakup

    LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.

  • Betconstruct

    Rafael Kobalyan

    Betconstruct

    Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.

  • Atomer

    Martin Drugaj

    Atomer

    We’ve been using LiveAgent since 2013. We can't imagine working without it.

  • AVMarket

    Ivan Golubović

    AVMarket

    It's a cost-effective solution that can help you with a large amount of support requests via different channels.

  • Antalya Consulting Language Center

    Rustem Gimaev

    Antalya Consulting Language Center

    Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.

  • tekRESCUE

    Randy Bryan

    tekRESCUE

    LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...

  • Marietta Corporation

    Timothy G. Keys

    Marietta Corporation

    I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.

  • eFortuna

    Mihaela Teodorescu

    eFortuna

    The support team always responded promptly with quick to implement solutions.

  • TrustPay

    Hilda Andrejkovičová

    TrustPay

    It helps us categorize the nature of the tickets and statistically track what our clients need most.

  • Nay

    Alexandra Danišová

    Nay

    We see LiveAgent as a great tool for communicating with customers.

  • m:zone

    Samuel Smahel

    m:zone

    LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.

  • Volterman

    David Chandler

    Volterman

    Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

Try it now for free No Credit Card Required

FAQ

How can you migrate from HelpShift to LiveAgent?

To migrate from HelpShift to LiveAgent, you need to opt for manual data transfer.

What data can you migrate from HelpShift to LiveAgent?

Your business can migrate data such as tickets, admins, agents, customer information, tags, attachments, and more from HelpShift to LiveAgent.

Related Articles to Helpshift migration
LiveAgent makes a perfect HelpSpot alternative. Introduce yourself to our incredible multi-channel ticketing system and start your free trial.

Searching for an alternative to HelpSpot?

LiveAgent is presented as the best alternative to HelpSpot because of its ability to manage customer support inquiries across multiple channels. Offering affordable paid plans and a free 14-day trial, LiveAgent claims to provide world-class customer service that doesn't have to be expensive. The software unifies communication channels such as emails, live chat, social media, call center, and customer portals into one place. Signing up for LiveAgent requires no setup fee or credit card, and customer service is available 24/7.

Use WYSIWYG editor, edit and style content of your email templates. Now your can configure email templates for your customers and agents in your LiveAgent.

Email templates

LiveAgent offers various email templates for both customers and agents. These preconfigured email messages can be formatted in HTML or plain text and edited using the implemented WYSIWYG editor. In the Customer Templates section, you can set up templates for ticket replies, new tickets, forwarded messages, chat transcripts, forum topic replies, forget password emails, and registration emails. In the Agent Templates section, you can set up templates for customer replies to assigned tickets, new ticket notifications, password-related emails, and registration emails. You can edit the templates and create department-specific ones that override the general template. The templates can also include variables and translation marks to customize the message content.

Learn about the ways to improve your customer service at live events and create better customer connections right away.

How to use live events to enhance customer service

Live events are crucial for brands as they allow them to connect with their audience and experiment with alternative forms of retail. They provide an opportunity to research what consumers want and tailor output based on first-hand evidence and complaints. Customer service has changed, and effective customer service involves more than processing orders with a smile. The key to success at live events is preparation. Brands should know their products and have marketing materials, exclusive offers, and discount codes to hand. They should also use social media to test new deals before offering them at live events. While live events have many benefits, brands need to be prepared to become customer-facing businesses for the day, or risk harming their reputation.

Videos - Liveagent Product Tour

Videos - Liveagent Product Tour

LiveAgent Help is a software solution that streamlines messages from different platforms into a single inbox for improved workflow efficiency and customer satisfaction. It offers a native live chat for customer engagement and monitoring of website behavior to convert visitors into paying customers. LiveAgent Help also provides a virtual call center with advanced features such as attended call transfers, unlimited call recordings, and IVR. A customer portal can also be built and customized with a knowledge base and community forums. The platform has been trusted by companies such as NASCAR and Forbes and offers a free trial.

LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now.

Integrations

The given text lists various VoIP service providers and related integrations that can be used with LiveAgent to offer seamless communication and customer support. The mentioned services are from different countries and offer various solutions for call centers, business communication, and marketing automation. Some of the integrations include Google Forms, Stripe, Salesforce, and social media platforms like Instagram and Facebook. Additionally, there are options for project management, time tracking, email campaigns, and billing management available for businesses.

Videos - Help Desk Software For Magento

Videos - Help Desk Software For Magento

The text discusses the features and pricing of Zoho Desk's knowledge base, a fully-featured and well-designed help desk software. It also provides information on the integration of LiveAgent, an e-commerce software, with Magento 2. Quality Unit LLC, the company behind LiveAgent, has security policies and GDPR compliance in place. The text ends with a message on building a LiveAgent dashboard and a reminder of the website's use of cookies.

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.

×
Schedule a one-on-one call and discover how LiveAgent can benefit your business.

We’re available on multiple dates

Schedule a demo