How do I migrate from Smartsupp to LiveAgent?

LiveAgent's migration team handles the Smartsupp to LiveAgent move for free. The flow: (1) start a 30-day LiveAgent trial; (2) request the migration and share Smartsupp admin export access; (3) the team imports chat transcripts, visitor data, and operator accounts; (4) you replace the Smartsupp widget on your site with LiveAgent's. Smartsupp continues serving conversations until cutover.

What data is migrated from Smartsupp to LiveAgent?

The standard Smartsupp to LiveAgent migration imports chat transcripts and offline messages, visitor profiles with custom variables, operator accounts, departments, and shortcuts (mapped to LiveAgent canned messages). Smartsupp triggers and proactive messages are rebuilt as LiveAgent chat invitation rules. Video-recording assets are not migrated 1:1 — the team flags Smartsupp-specific features so you can configure LiveAgent equivalents.

How long does the Smartsupp to LiveAgent migration take?

Most Smartsupp migrations complete in 2–4 business days. Smartsupp is commonly used by SMBs, and accounts with under 10,000 chats typically finish in 1–2 days. Larger e-commerce sites with multi-year transcript archives and many triggers can take up to a week. Smartsupp keeps running during the import.

Is the migration from Smartsupp to LiveAgent free?

Yes. The standard Smartsupp to LiveAgent migration is free for customers on a paid LiveAgent plan, covering chat history, visitor data, and operator setup. Custom data structures or non-standard exports may be quoted separately, but the standard import is included.

Will there be downtime during the Smartsupp migration?

No. The Smartsupp widget keeps handling live conversations throughout the migration. On cutover day you replace the Smartsupp script tag on your site with the LiveAgent snippet — a single deploy that takes seconds. Customers see the new widget immediately and historical transcripts are already in LiveAgent.

Can I run Smartsupp and LiveAgent in parallel during migration?

Yes. Most teams keep Smartsupp live on production while running LiveAgent on a staging URL or one section of the site for 1–2 weeks. Operators test triggers, canned messages, and routing in LiveAgent before swapping the widget site-wide. After the swap, Smartsupp is cancelled.

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Moving from Smartsupp to LiveAgent?

Getting access to LiveAgent is easier than ever. Migrate to LiveAgent today and you'll get a full-featured customer support solution that works with every important customer channel. Get a solution with plenty of features, integrations, and 24/7 customer support for a great price.

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Smartsupp vs LiveAgent Comparison

Feature	LiveAgent	Smartsupp
Ticketing	✅ Yes	✅ Yes
Live Chat	✅ Yes	✅ Yes
Call Center	✅ Yes	❌ No
Self-Service	✅ Yes	❌ No
Facebook	✅ Yes	❌ No
Twitter	✅ Yes	❌ No
Instagram	✅ Yes	❌ No
Viber	✅ Yes	❌ No
WhatsApp	✅ Yes	❌ No
Knowledge Base	✅ Yes	❌ No
Customer Forum	✅ Yes	❌ No
Automation and Rules	✅ Yes	❌ No
API	✅ Yes	✅ Yes
Interactive Voice Response (IVR)	✅ Yes	❌ No
Video Calls	✅ Yes	❌ No
Unlimited History	✅ Yes	❌ No
Unlimited Websites	✅ Yes	✅ Yes
Unlimited Chat Buttons	✅ Yes	✅ Yes
Unlimited Tickets/Mails	✅ Yes	✅ Yes
Unlimited Call Recording	✅ Yes	❌ No
Unlimited 24/7 Support	✅ Yes	✅ Yes

Transfer everything you need

Migrate everything to LiveAgent and start using our powerful customer support ticketing system. Provide excellent customer service via email, live chat, call center, social media, knowledge base, and customer portal today.

Would you like to migrate on your own?

LiveAgent offers migration plugins for help desk softwares and we are currently working on a Smartsupp migration plugin. Stay tuned for more information.

What kind of data can I migrate from Smartsupp?

People

Migrate agents, admins, end users and customers with ease.

Ready to migrate from Smartsupp to LiveAgent?

Have a look at some perks you get when you make a switch to LiveAgent

Outstanding customer service

24/7 support from our agents. We're there whenever you need us.

Ultimate help desk solution

Useful tools, more than 175 features and over 40 integrations. Our service desk software has everything you need

Choose your language

Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.

Significant savings and ROI

LiveAgent offers a forever free plan, as well as three other plans for bargain price.

Migrate your data from Smartsupp today

LiveAgent is the most reviewed and #1 rated help desk software for SMB. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.

Small business

Affordable ticketing platform for smaller support teams

$15

per agent/month billed annually

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A versatile and balanced plan for full-scale customer support

$29

per agent/month billed annually

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An all-inclusive plan with all features and capabilities

$49

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Testimonials

What our existing customers say about us

"It helps us categorize the nature of the tickets and statistically track what our clients need most. "

"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "

"I can recommend LiveAgent to anyone interested in making their customer service better and more effective. "

"I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent. "

"We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity. "

"We like to offer our customers the best support experience. That's why we chose LiveAgent. "

"From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress. "

"It's a pleasure to have a great portal that improves our customer service. "

"With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates. "

"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "

"I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent. "

"We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity. "

"We like to offer our customers the best support experience. That's why we chose LiveAgent. "

"It's a pleasure to have a great portal that improves our customer service. "

"I can recommend LiveAgent to anyone interested in making their customer service better and more effective. "

"We like to offer our customers the best support experience. That's why we chose LiveAgent. "

"With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates. "

Frequently asked questions

: LiveAgent's migration team handles the Smartsupp to LiveAgent move for free. The flow: (1) start a 30-day LiveAgent trial; (2) request the migration and share Smartsupp admin export access; (3) the team imports chat transcripts, visitor data, and operator accounts; (4) you replace the Smartsupp widget on your site with LiveAgent's. Smartsupp continues serving conversations until cutover.
: The standard Smartsupp to LiveAgent migration imports chat transcripts and offline messages, visitor profiles with custom variables, operator accounts, departments, and shortcuts (mapped to LiveAgent canned messages). Smartsupp triggers and proactive messages are rebuilt as LiveAgent chat invitation rules. Video-recording assets are not migrated 1:1 — the team flags Smartsupp-specific features so you can configure LiveAgent equivalents.
: Most Smartsupp migrations complete in 2–4 business days. Smartsupp is commonly used by SMBs, and accounts with under 10,000 chats typically finish in 1–2 days. Larger e-commerce sites with multi-year transcript archives and many triggers can take up to a week. Smartsupp keeps running during the import.
: Yes. The standard Smartsupp to LiveAgent migration is free for customers on a paid LiveAgent plan, covering chat history, visitor data, and operator setup. Custom data structures or non-standard exports may be quoted separately, but the standard import is included.
: No. The Smartsupp widget keeps handling live conversations throughout the migration. On cutover day you replace the Smartsupp script tag on your site with the LiveAgent snippet — a single deploy that takes seconds. Customers see the new widget immediately and historical transcripts are already in LiveAgent.
: Yes. Most teams keep Smartsupp live on production while running LiveAgent on a staging URL or one section of the site for 1–2 weeks. Operators test triggers, canned messages, and routing in LiveAgent before swapping the widget site-wide. After the swap, Smartsupp is cancelled.

Ready to migrate from Smartsupp to LiveAgent?

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Say goodbye to slow, subpar software