Say goodbye to slow, subpar software

Switch to LiveAgent & migrate your data from Smartsupp today.

  • ✓ No setup fee    
  • ✓ Customer service 24/7    
  • ✓ No credit card required    
  • ✓ Cancel any time
Used by
Forbes logo
airbus logo
Nascar logo
LiveAgent migration animation
Migration background

Moving from Smartsupp to LiveAgent?

Getting access to LiveAgent is easier than ever. Migrate to LiveAgent today and you’ll get a full-featured customer support solution that works with every important customer channel. Get a solution with plenty of features, integrations, and 24/7 customer support for a great price.

  • G2 badge for best ROI for enterprise summer 2022
  • SourceForge badge summer 2022 leader
  • FeaturedCustomers award badge for live chat software
  • Category leaders badge for 2022 from GetApp

Smartsupp vs LiveAgent comparison

Features Liveagent Smartsupp
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing in Ticket plan for $15/agent/month.
Smartsupp offers ticketing in plan for $18/agent/month.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat in Ticket+Chat plan for $29/agent/month.
Smartsupp offers Live Chat in plan for $18/agent/month.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
Smartsupp doesn't offer Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service.
Smartsupp doesn't offer Self-Service.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
Smartsupp doesn't offer a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
Smartsupp doesn't offer a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
Smartsupp doesn't offer an Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Smartsupp doesn't offer a Viber integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
Smartsupp doesn't offer knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Smartsupp doesn't offer customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
Smartsupp doesn't offer automation and rules.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions in Ticket plan for $15/agent/month.
Smartsupp offers API functions in plan for $18/agent/month.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
Smartsupp doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Smartsupp doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
Smartsupp doesn't offer unlimited history.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites in Ticket plan for $15/agent/month.
Smartsupp offers unlimited websites in plan for $18/agent/month.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons in Ticket+Chat plan for $29/agent/month.
Smartsupp offers unlimited chat buttons in plan for $18/agent/month.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails in Ticket plan for $15/agent/month.
Smartsupp offers unlimited tickets/mails in plan for $18/agent/month.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
Smartsupp doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support in Ticket plan for $15/agent/month.
Smartsupp offers unlimited 24/7 support in plan for $18/agent/month.
server - illustration

Transfer everything you need

Migrate everything to LiveAgent and start providing support via email, live chat, call center, social media, knowledge base, and customer portal today. 

Would you like to migrate on your own?

LiveAgent offers migration plugins for help desk softwares and we are currently working on a Smartsupp migration plugin. Stay tuned for more information. 

monitor plug in - illustration

What kind of data can I migrate from Smartsupp?

What kind of data can I migrate from Smartsupp?

People

Migrate agents, admins, end users and customers with ease. 

People

Tickets

Migrate tickets, attachments, user fields, and ticket fields.

Tickets

Tags

Migrate all your department and ticket tags.

Ready to migrate from Smartsupp to LiveAgent?

Have a look at some perks you get when you make a switch to LiveAgent

Ready to migrate from Smartsupp to LiveAgent?

Outstanding customer service

24/7 support from our agents. We’re there whenever you need us.

Outstanding customer service

Ultimate help desk solution

Useful tools, more than 175 features and over 40 integrations. We have everything you need.

Ultimate help desk solution

Choose your language

Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.

Migrate your data from Smartsupp today

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2019 and 2020. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.

14 Day Trial
No Credit Card required
and many more
$15 month

Ticket

  • Unlimited ticket history
  • Unlimited email addresses
  • Advanced reporting
  • Customer portal + forum
$29 month

Ticket+chat

  • Everything in Ticket, plus:
  • Unlimited chat buttons
  • Feedback management
  • Real time visitors monitor
$0 month

Free

  • 7 days ticket history
  • 1 chat button
  • 1 phone number
  • 1 email address

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

Try it now for free No Credit Card Required

FAQ

How can you migrate from Smartsupp to LiveAgent?

You will need to do a manual migration. Our plugin is not available, but let us know if you want it and we'll start working on it.

Why should you migrate to LiveAgent?

LiveAgent is customer service software that allows you to provide a stellar customer service experience right away. Moreover, the software includes channel reports that enable you to analyze and solve any arising issue instantly.

What does LiveAgent offer?

LiveAgent is help desk software that gathers emails, calls, live chats, and social media inquiries into one interface for efficient support. No need to switch between platforms. You can save time, additional costs and improve customer satisfaction immediately with LiveAgent.

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.

×
Schedule a one-on-one call and discover how LiveAgent can benefit your business.

We’re available on multiple dates

Schedule a demo