The attachments feature is great at improving workflow and communication, as it enables users to attach screenshots of error messages or share videos and documentation. Describing an issue is one thing, but a picture (or a video) can speak a thousand words.
LiveAgent allows users to drag & drop files (images, voice recordings, videos, documents) inside:
Alternatively, users can simply click on the Attach icon to share files.
Currently, all file types are supported including:
If you would like to prevent users from uploading certain file types into contact forms and chats, you can do so inside LiveAgent’s settings.
f. List the file types that you want to be supported separated by a comma (the file types that aren’t listed won’t be supported, and thus your customers will not be able to share them with you)
g. Scroll down to the bottom of the page and click Save
Ticket and chat attachments are limited to 128 MB each. However, please note that it is very likely that either your or your customer’s email client won’t be able to accept attachments of this size, as most email clients are limited to receiving 20MB (which is the recommended attachment size).
If you want to format your emails, it can be quite tricky — especially if you want to add images to specific areas of text. However, with LiveAgent you can add images inline using the insert image button.
LiveAgent’s live chat widget supports attachments of all types by default, but if you’d like to limit them to specific file types, you can do so by following the guide above.
Our contact forms support attachments of all types by default, but if you’d like to limit them to specific file types, you can do so by following the guide above.
Enriching your knowledge base articles with attachments will ensure your guides and how-to-articles provide value to your customers, in turn decreasing ticket loads and improving customer satisfaction.
Learn more about article formatting and attachments
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