What is helpchat?
Helpchat is a function that gives customers and visitors the possibility to reach customer representatives. They can reach them anytime, when they visit a company’s website. Customer representatives are able to help and resolve various questions and queries through a helpchat. Customers get an assistance that can raise their satisfaction and persuade them to purchase. Nowadays, helpchat is essential for every business.
Frequently asked questions
What does helpchat mean?
Helpchat is a feature that allows customers to reach customer support at any time through the company's website. It is a quick form of communication with the support team, thanks to which the client can immediately get an answer to his or her question. It definitely improves customer service.
What basic features should every helpchat offer?
There are several features every helpchat should offer. These are, above all, the possibility of running a chat in real time, thanks to which the client can very quickly receive an answer to his question. Another feature is the ability to send ready-made replies, thanks to which this communication can be even faster. In addition, the agent and client should be able to upload files or embed images to help provide assistance. An important issue is also the ability to adapt the chat to your own brand, as well as the possibility of assessing customer service.
Does every company need helpchat?
Any organization that wants to be counted on the market should have a helpchat. It is a key communication channel, liked by most clients because they can get help there quickly. The chat widget should be on every page of the website so that the customer can contact customer service at any time. Thanks to this, customer service is carried out at a higher level, and it is easier to influence decisions