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Moving from Birdseed to LiveAgent?

Are you looking to switch from Birdseed to LiveAgent? Create your free trial account today and get familiar with our state-of-the-art help desk solution. Migrate your data and improve your customer support capabilities today.

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What kind of data can you migrate from Birdseed to LiveAgent?

People

Migrate tickets, attachments, user fields, and ticket fields.

Tags

Migrate all your department and ticket tags.

Tickets

Migrate all feedback received in your customer portal.

Birdseed vs LiveAgent comparison

Features Liveagent Birdseed
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
Birdseed doesn't offer ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
Birdseed offers Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
Birdseed doesn't offer Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal.
Birdseed offers self-service portal.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
Birdseed doesn't offer a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
Birdseed doesn't offer a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
Birdseed doesn't offer an Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Birdseed doesn't offer a Viber integration.
WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
Birdseed doesn't offer a WhatsApp integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
Birdseed offers knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Birdseed doesn't offer customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
Birdseed doesn't offer automation and rules.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
Birdseed doesn't offer API functions.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
Birdseed doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Birdseed offers video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
Birdseed offers unlimited history.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
Birdseed offers unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
Birdseed doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
Birdseed doesn't offer unlimited tickets/mails.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
Birdseed doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
Birdseed doesn't offer unlimited 24/7 support.
Data migration from one solution to another

Migrate to a faster live chat

LiveAgent offers a multi-channel help desk ticketing system that supports email, live chat, call center, customer portal, knowledge base, and social media for a fair price that won’t ruin your budget. Explore LiveAgent capabilities and find out how can migration from Birdseed to our solution improve your help desk

Our live chat is one of the fastest available on the market, it supports custom branding and cool features such as real-time typing view. Explore our live chat solution and get more information. 

Would you like to migrate on your own?

LiveAgent offers migration plugins for all kinds of help desk software. Let us know if you’re interested in a Birdseed migration plugin and we’ll add it to our list.

Migrate data to LiveAgent on your own

Ready to migrate from Birdseed to LiveAgent?

Have a look at some perks you get when you make a switch to LiveAgent

Customer providing review for service on mobile phone

Outstanding customer service

24/7 support from our agents. We’re there whenever you need us.

Ultimate omni-channel help desk software experience

Ultimate help desk solution

Useful tools, more than 175 features and over 40 integrations. We have everything you need.

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Increase savings and ROI

Get LiveAgent free forever or choose one of our three paid plans.

Woman overflowing with ideas

Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.

Migrate your data from Birdseed today

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2019 and 2020. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.

14 or 30 Day Trial
No Credit Card required
and many more
$9 month

Small business

  • Unlimited ticket history
  • 3 email addresses
  • 3 contact forms
  • 1 API key
$29 month

Medium business

  • Everything in Small, plus
  • 10 email addresses
  • 3 live chat buttons
  • Departments management
$0 month

Free

  • 7 days ticket history
  • 1 email address
  • 1 chat button
  • 1 contact form
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