How do I migrate from Tawk.to to LiveAgent?

LiveAgent's migration team handles the Tawk.to to LiveAgent migration for free. The process: (1) start a 30-day LiveAgent trial; (2) request the migration via the support team; (3) the team imports your chat transcripts, visitor records, agent accounts, and conversation history from Tawk.to; (4) you verify the data and complete the cutover. Live chat keeps running in Tawk.to until you swap the widget on your site over to LiveAgent.

What data is migrated from Tawk.to to LiveAgent?

The standard Tawk.to to LiveAgent migration imports chat transcripts and conversation history, visitor and contact records, agent accounts, departments, and tags. Chat widget configuration, automated chat triggers, shortcuts (canned responses), and routing rules are rebuilt in LiveAgent during onboarding so the chat experience stays consistent. The migration team confirms scope before starting.

How long does the Tawk.to to LiveAgent migration take?

Most Tawk.to migrations complete within a few business days. Smaller accounts with fewer than 10,000 chats typically migrate in 1–2 days, while larger histories with multi-year transcripts may take a week or longer. The migration runs in the background while your team keeps chatting with visitors in Tawk.to, so there is no service interruption.

Is the migration from Tawk.to to LiveAgent free?

Yes. The standard Tawk.to to LiveAgent migration is free for customers who sign up for a paid LiveAgent plan. The migration team handles the import, verification, and cutover at no additional cost. Custom migration scenarios with unusual data structures or third-party integrations may be quoted separately, but the standard chat and contact import is included.

Will there be downtime during the Tawk.to migration?

No. LiveAgent's Tawk.to migration runs in parallel — your team keeps using Tawk.to for live conversations while historical data is imported and the LiveAgent chat widget is configured in the background. Once the data is verified, you replace the Tawk.to snippet on your site with the LiveAgent widget. The cutover itself takes only a few minutes.

Can I run Tawk.to and LiveAgent in parallel during migration?

Yes, and that is the recommended approach. Most teams keep Tawk.to running while LiveAgent is configured: historical data is imported into LiveAgent, agents test the new workflow on a subset of pages, and once everyone is comfortable, the chat widget snippet is fully switched to LiveAgent. After the cutover you can disable the Tawk.to widget on your site.

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Tawk to LiveAgent Comparison

Feature	LiveAgent	Tawk
Ticketing	✅ Yes	✅ Yes
Live Chat	✅ Yes	✅ Yes
Call Center	✅ Yes	❌ No
Self-Service	✅ Yes	❌ No
Facebook	✅ Yes	❌ No
Twitter	✅ Yes	❌ No
Instagram	✅ Yes	❌ No
Viber	✅ Yes	❌ No
WhatsApp	✅ Yes	❌ No
Knowledge Base	✅ Yes	✅ Yes
Customer Forum	✅ Yes	✅ Yes
Automation and Rules	✅ Yes	❌ No
API	✅ Yes	✅ Yes
Interactive Voice Response (IVR)	✅ Yes	❌ No
Video Calls	✅ Yes	❌ No
Unlimited History	✅ Yes	✅ Yes
Unlimited Websites	✅ Yes	✅ Yes
Unlimited Chat Buttons	✅ Yes	✅ Yes
Unlimited Tickets/Mails	✅ Yes	✅ Yes
Unlimited Call Recording	✅ Yes	❌ No
Unlimited 24/7 Support	✅ Yes	✅ Yes

Migrate to LiveAgent

Get access to a ticketing system that supports emails, live chat, call center, social media, and customer portal with knowledge base.

Would you like to migrate on your own?

We are currently working on a Tawk migration plugin. Stay tuned for more information.

What kind of data can I migrate from Tawk?

People

Migrate agents, admins, end users and customers with ease.

Ready to migrate from Tawk to LiveAgent?

Have a look at some perks you get when you make a switch to LiveAgent

Outstanding customer service

24/7 support from our agents. We're there whenever you need us.

Ultimate help desk solution

Useful tools, more than 175 features and over 40 integrations. Our service desk software has everything you need.

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Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.

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Affordable ticketing platform for smaller support teams

$15

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A versatile and balanced plan for full-scale customer support

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An all-inclusive plan with all features and capabilities

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Testimonials

What our existing customers say about us

"We see LiveAgent as a great tool for communicating with customers. "

"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "

"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "

"We find LiveAgent to be the best live chat solution by far. "

"From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress. "

"We've been using LiveAgent since 2013. We can't imagine working without it. "

"With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates. "

"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "

"LiveAgent empowers our agents to provide better, faster, and more accurate support. "

"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "

"We find LiveAgent to be the best live chat solution by far. "

"From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress. "

"We've been using LiveAgent since 2013. We can't imagine working without it. "

"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "

"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "

"We've been using LiveAgent since 2013. We can't imagine working without it. "

"LiveAgent empowers our agents to provide better, faster, and more accurate support. "

Frequently asked questions

: LiveAgent's migration team handles the Tawk.to to LiveAgent migration for free. The process: (1) start a 30-day LiveAgent trial; (2) request the migration via the support team; (3) the team imports your chat transcripts, visitor records, agent accounts, and conversation history from Tawk.to; (4) you verify the data and complete the cutover. Live chat keeps running in Tawk.to until you swap the widget on your site over to LiveAgent.
: The standard Tawk.to to LiveAgent migration imports chat transcripts and conversation history, visitor and contact records, agent accounts, departments, and tags. Chat widget configuration, automated chat triggers, shortcuts (canned responses), and routing rules are rebuilt in LiveAgent during onboarding so the chat experience stays consistent. The migration team confirms scope before starting.
: Most Tawk.to migrations complete within a few business days. Smaller accounts with fewer than 10,000 chats typically migrate in 1–2 days, while larger histories with multi-year transcripts may take a week or longer. The migration runs in the background while your team keeps chatting with visitors in Tawk.to, so there is no service interruption.
: Yes. The standard Tawk.to to LiveAgent migration is free for customers who sign up for a paid LiveAgent plan. The migration team handles the import, verification, and cutover at no additional cost. Custom migration scenarios with unusual data structures or third-party integrations may be quoted separately, but the standard chat and contact import is included.
: No. LiveAgent's Tawk.to migration runs in parallel — your team keeps using Tawk.to for live conversations while historical data is imported and the LiveAgent chat widget is configured in the background. Once the data is verified, you replace the Tawk.to snippet on your site with the LiveAgent widget. The cutover itself takes only a few minutes.
: Yes, and that is the recommended approach. Most teams keep Tawk.to running while LiveAgent is configured: historical data is imported into LiveAgent, agents test the new workflow on a subset of pages, and once everyone is comfortable, the chat widget snippet is fully switched to LiveAgent. After the cutover you can disable the Tawk.to widget on your site.

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