How do I migrate from Zendesk Talk to LiveAgent?

LiveAgent's migration team handles the Zendesk Talk to LiveAgent migration for free. The process: (1) start a 30-day LiveAgent trial; (2) request the migration via the support team; (3) the team imports your contact records, agent accounts, and call records from Zendesk Talk while LiveAgent's call center is configured; (4) you verify the data, port phone numbers, and complete the cutover. Zendesk Talk keeps handling calls until LiveAgent's call center is ready to take over.

What data is migrated from Zendesk Talk to LiveAgent?

The standard Zendesk Talk to LiveAgent migration imports contact and customer records, call history, voicemail records, agent accounts, and tags. Call recordings can typically be migrated where Zendesk permits export. IVR menus, queues, business hours, and routing rules are rebuilt in LiveAgent during onboarding. The migration team confirms scope before starting and handles phone-number porting separately with your telco.

How long does the Zendesk Talk to LiveAgent migration take?

Most Zendesk Talk data migrations complete within a few business days. The full call-center cutover, including phone-number porting and IVR rebuild, can take 1–3 weeks depending on your telecom provider. The migration runs in the background while your agents keep taking calls in Zendesk Talk, so there is no service interruption.

Is the migration from Zendesk Talk to LiveAgent free?

Yes. The standard Zendesk Talk to LiveAgent migration is free for customers who sign up for a paid LiveAgent plan. The migration team handles the data import, IVR setup, verification, and cutover at no additional cost. Telecom carrier fees for phone-number porting are billed by your provider, not by LiveAgent, and complex custom integrations may be quoted separately.

Will there be downtime during the Zendesk Talk migration?

No. LiveAgent's Zendesk Talk migration runs in parallel — your team keeps using Zendesk Talk for live calls while historical data is imported and the LiveAgent call center is configured in the background. Phone numbers can be ported with minimal interruption (the porting window is coordinated with your carrier). Once everything is verified, you switch live traffic to LiveAgent.

Can I run Zendesk Talk and LiveAgent in parallel during migration?

Yes, and that is the recommended approach for call centers. Most teams overlap their Zendesk Talk and LiveAgent subscriptions for 2–4 weeks during migration: historical data is imported into LiveAgent, agents test the new dialer and IVR on a subset of numbers, and once everyone is trained, primary phone numbers are ported and traffic moves to LiveAgent. After the cutover you can cancel Zendesk Talk.

Say goodbye to slow, subpar software

Switch to LiveAgent & we’ll migrate your data from Zendesk Talk for free.

No setup fee Customer service 24/7 No credit card required Cancel any time

Get Started | 30 days free Schedule a Demo

Migrating from Zendesk Talk?

Migrate from Zendesk to LiveAgent easily. Our support team is ready to help you out with whatever you need and we will migrate your data – free of charge.

Get started today

Zendesk Talk to LiveAgent Comparison

Feature	LiveAgent	Zendesk Talk
Ticketing	✅ Yes	✅ Yes
Live Chat	✅ Yes	✅ Yes
Call Center	✅ Yes	✅ Yes
Self-Service	✅ Yes	✅ Yes
Facebook	✅ Yes	✅ Yes
Twitter	✅ Yes	✅ Yes
Instagram	✅ Yes	✅ Yes
Viber	✅ Yes	✅ Yes
WhatsApp	✅ Yes	✅ Yes
Knowledge Base	✅ Yes	✅ Yes
Customer Forum	✅ Yes	✅ Yes
Automation and Rules	✅ Yes	✅ Yes
API	✅ Yes	✅ Yes
Interactive Voice Response (IVR)	✅ Yes	✅ Yes
Video Calls	✅ Yes	❌ No
Unlimited History	✅ Yes	✅ Yes
Unlimited Websites	✅ Yes	✅ Yes
Unlimited Chat Buttons	✅ Yes	✅ Yes
Unlimited Tickets/Mails	✅ Yes	✅ Yes
Unlimited Call Recording	✅ Yes	✅ Yes
Unlimited 24/7 Support	✅ Yes	✅ Yes

Free data transfer

Our support service members are ready to help you out with whatever you need so feel free to contact us! While we transfer your data, you can have a break and wait until you can use your new LiveAgent account and provide the best support to your customers.

Learn more about Zendesk migration

Would you like to migrate on your own?

We are offering a migration plugin for Zendesk.

Learn more about Zendesk migration

What kind of data can I migrate from Zendesk Talk?

People

Migrate agents, admins, end users and customers with ease.

Ready to migrate from Zendesk Talk to LiveAgent?

Have a look at some perks you get when you make a switch to LiveAgent

Outstanding customer service

24/7 support from our agents. We're there whenever you need us.

Ultimate help desk solution

Useful tools, more than 175 features and over 40 integrations. Our service desk software has everything you need.

Choose your language

Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.

Migrate your data from Zendesk Talk today

LiveAgent is the most reviewed and #1 rated help desk software for SMB. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.

Small business

Affordable ticketing platform for smaller support teams

AI UNLOCKED

$15

$10

per month billed annually for new users (until January 1st, 2027)

Save 33%

Try for free

Medium business

A versatile and balanced plan for full-scale customer support

AI UNLOCKED

$29

$19

per month billed annually for new users (until January 1st, 2027)

Save 33%

Try for free

Large business

An all-inclusive plan with all features and capabilities

AI UNLOCKED

$49

$33

per month billed annually for new users (until January 1st, 2027)

Save 33%

Try for free

Testimonials

What our existing customers say about us

"The support team always responded promptly with quick to implement solutions. "

"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "

"With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates. "

"It's a cost-effective solution that can help you with a large amount of support requests via different channels. "

"I can recommend LiveAgent to anyone interested in making their customer service better and more effective. "

"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "

"We have been using LiveAgent since August and we are really satisfied with it. "

"We've been using LiveAgent since 2013. We can't imagine working without it. "

"I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent. "

"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "

"It's a cost-effective solution that can help you with a large amount of support requests via different channels. "

"I can recommend LiveAgent to anyone interested in making their customer service better and more effective. "

"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "

"We've been using LiveAgent since 2013. We can't imagine working without it. "

"With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates. "

"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "

"I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent. "

Frequently asked questions

: LiveAgent's migration team handles the Zendesk Talk to LiveAgent migration for free. The process: (1) start a 30-day LiveAgent trial; (2) request the migration via the support team; (3) the team imports your contact records, agent accounts, and call records from Zendesk Talk while LiveAgent's call center is configured; (4) you verify the data, port phone numbers, and complete the cutover. Zendesk Talk keeps handling calls until LiveAgent's call center is ready to take over.
: The standard Zendesk Talk to LiveAgent migration imports contact and customer records, call history, voicemail records, agent accounts, and tags. Call recordings can typically be migrated where Zendesk permits export. IVR menus, queues, business hours, and routing rules are rebuilt in LiveAgent during onboarding. The migration team confirms scope before starting and handles phone-number porting separately with your telco.
: Most Zendesk Talk data migrations complete within a few business days. The full call-center cutover, including phone-number porting and IVR rebuild, can take 1–3 weeks depending on your telecom provider. The migration runs in the background while your agents keep taking calls in Zendesk Talk, so there is no service interruption.
: Yes. The standard Zendesk Talk to LiveAgent migration is free for customers who sign up for a paid LiveAgent plan. The migration team handles the data import, IVR setup, verification, and cutover at no additional cost. Telecom carrier fees for phone-number porting are billed by your provider, not by LiveAgent, and complex custom integrations may be quoted separately.
: No. LiveAgent's Zendesk Talk migration runs in parallel — your team keeps using Zendesk Talk for live calls while historical data is imported and the LiveAgent call center is configured in the background. Phone numbers can be ported with minimal interruption (the porting window is coordinated with your carrier). Once everything is verified, you switch live traffic to LiveAgent.
: Yes, and that is the recommended approach for call centers. Most teams overlap their Zendesk Talk and LiveAgent subscriptions for 2–4 weeks during migration: historical data is imported into LiveAgent, agents test the new dialer and IVR on a subset of numbers, and once everyone is trained, primary phone numbers are ported and traffic moves to LiveAgent. After the cutover you can cancel Zendesk Talk.

Ready to migrate from Zendesk Talk to LiveAgent?

Join thousands of companies that have already switched to LiveAgent and improved their customer support.

Start Your Free Trial Schedule a Demo

AI Agents at Zero Cost

Say goodbye to slow, subpar software