Looking to migrate from Aircall? Migrate to LiveAgent and get access to a help desk solution with fully-featured call center capabilities for a fair price. LiveAgent call center offers Interactive voice response, video calls, unlimited call recordings and much more. Explore the features and switch today.
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Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
AirCall doesn't offer ticketing.
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
AirCall doesn't offer Live Chat.
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
AirCall offers Call Center.
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service.
AirCall doesn't offer Self-Service.
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
AirCall doesn't offer a Facebook integration.
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
AirCall doesn't offer a Twitter integration.
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
AirCall doesn't offer an Instagram integration.
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
AirCall doesn't offer a Viber integration.
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
AirCall offers a WhatsApp integration.
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
AirCall doesn't offer knowledge base.
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
AirCall doesn't offer customer forum.
|Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
AirCall offers automation and rules in plan with pricing on demand.
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
AirCall offers API functions in plan with pricing on demand.
|Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
AirCall offers IVR features in plan with pricing on demand.
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
AirCall doesn't offer video calls.
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
AirCall offers unlimited history.
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
AirCall doesn't offer unlimited websites.
|Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
AirCall doesn't offer unlimited chat buttons.
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
AirCall doesn't offer unlimited tickets/mails.
|Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
AirCall offers unlimited call recording.
|Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
AirCall offers unlimited 24/7 support.
Export your data today and import it into LiveAgent. Although LiveAgent offers migration plugins, we currently don’t have one available for Aircall. Let us know if you’re interested and we’ll add it to the list.
Have a look at some perks you get when you make a switch to LiveAgent
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2019 and 2020. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.
Migrate your data from any of the below-listed call center solution providers for free. Make the switch today. We’ve got you covered.
Join thousands of our satisfied customers using LiveAgent. Create better customer experience thanks to the omnichannel solution.
Improve your response speed by 26% with LiveAgent. Your customers will be delighted and your sales will increase. Try LiveAgent today.
LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits.
LiveAgent is a comprehensive customer service software that improves response speeds, customer engagement, and loyalty. It offers various features and affordable pricing, making it a recommended alternative for businesses looking to enhance their customer experience.
Videos - Ivr Callback Feature Demo
The given text highlights LiveAgent as a customer service software and discusses strategies for improving customer engagement and loyalty. It mentions various customer support tools and services offered by LiveAgent, as well as positive reviews from users and successful case studies. It also emphasizes LiveAgent as a reliable option for businesses looking to improve customer relationships and communication, especially for those considering moving from other solutions.
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