How do I migrate from CallHub to LiveAgent?

LiveAgent's onboarding team handles the CallHub to LiveAgent move for free. The flow: (1) start a 30-day LiveAgent trial; (2) request the migration and share your CallHub admin access plus the SIP trunk or carrier details; (3) the team imports call records, contact lists, and agent accounts, and configures the LiveAgent call center; (4) you test calls, then port phone numbers and cut over. CallHub stays live until porting completes.

What data is migrated from CallHub to LiveAgent?

The standard CallHub to LiveAgent migration imports contact lists, call history with dispositions, agent accounts, teams, and tags. Call recordings can be transferred where CallHub exposes them via export. IVR menus, queue rules, and outbound campaigns are rebuilt inside LiveAgent's call center module. The migration team confirms scope and any custom recording requirements before starting.

How long does the CallHub to LiveAgent migration take?

Most CallHub migrations complete in 3–10 business days. Data import (contacts, call logs, recordings) typically finishes in 1–3 days; the longer tail is phone number porting, which depends on your carrier and country and usually takes 5–10 business days. Your CallHub setup keeps handling calls until porting is done.

Is the migration from CallHub to LiveAgent free?

Yes. The standard CallHub to LiveAgent migration is free for customers on a paid LiveAgent plan, including contact lists, call history, and agent setup. Phone-number porting fees charged by carriers, and complex IVR rebuilds, may be quoted separately — but the data import itself is included.

Will there be downtime during the CallHub migration?

No. CallHub continues to handle inbound and outbound calls throughout the data import and LiveAgent configuration. The only brief window happens when phone numbers are ported, and carriers schedule the cut to minimize impact (typically a few minutes during off-hours). Existing CallHub recordings remain accessible during and after the move.

Can I run CallHub and LiveAgent in parallel during migration?

Yes — that's the standard approach. Teams typically run CallHub and LiveAgent side by side for 2–4 weeks: agents practice on LiveAgent test numbers while CallHub handles production traffic, IVR and queues are tuned, and once you're confident, numbers are ported to LiveAgent. After porting you cancel CallHub.

Say Goodbye to Slow, Subpar Software

Switch to LiveAgent and migrate your data from CallHub today. Experience a fully featured call center solution with advanced capabilities that CallHub simply doesn’t offer.

No setup fee 24/7 Customer service No credit card required Cancel any time

CallHub vs LiveAgent Comparison

Feature	LiveAgent	CallHub
Ticketing	✅ Yes	❌ No
Live Chat	✅ Yes	❌ No
Call Center	✅ Yes	✅ Yes
Self-Service	✅ Yes	❌ No
Facebook	✅ Yes	❌ No
Twitter	✅ Yes	❌ No
Instagram	✅ Yes	❌ No
Viber	✅ Yes	❌ No
WhatsApp	✅ Yes	❌ No
Knowledge Base	✅ Yes	❌ No
Customer Forum	✅ Yes	❌ No
Automation and Rules	✅ Yes	❌ No
API	✅ Yes	✅ Yes
Interactive Voice Response (IVR)	✅ Yes	✅ Yes
Video Calls	✅ Yes	❌ No
Unlimited History	✅ Yes	❌ No
Unlimited Websites	✅ Yes	❌ No
Unlimited Chat Buttons	✅ Yes	❌ No
Unlimited Tickets/Mails	✅ Yes	❌ No
Unlimited Call Recording	✅ Yes	❌ No
Unlimited 24/7 Support	✅ Yes	❌ No

Data migration from one solution to another

Improve Your Call Center with LiveAgent

LiveAgent's cloud call center software can support both softphones and calling devices, while offering a range of features to ensure you will provide amazing customer support for everyone.

Want to Migrate to LiveAgent by Yourself?

LiveAgent offers multiple migration plugins for various help desk solutions. We currently don't have a migration plugin for CallHub. If you're interested in it, let us know and we'll add it to our list.

What Kind of Data Can I Migrate from CallHub?

People

Easily migrate agents, admins, end users and customers.

Ready to Migrate from CallHub to LiveAgent?

Have a look at some perks you get when you make a switch to LiveAgent

Outstanding Customer Service

24/7 support from our agents. We're there whenever you need us.

Ultimate Help Desk Solution

Useful tools, more than 175 features and over 40 integrations. We have everything you need.

Increase Savings and ROI

Get LiveAgent free forever or choose one of our three paid plans.

Choose Your Language

Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.

Migrate your data from CallHub today

LiveAgent is the most reviewed and #1 rated help desk software for SMB. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.

Starter

Per agent · up to 5 agents

Email, chat and AI for a small team getting started.

$19 /agent/mo

Billed monthly · cancel anytime

$15 billed annually · save 21%

Start free trial

How much you get

AI agents 1

Departments 10

Email accounts 3

Live chat buttons 2

Included

Email ticketing and contact forms

Live chat and chatbot

Knowledge base

All AI features

No social channels, call center or reporting

Team

Per agent · up to 15 agents

Every channel, call center and AI for a growing team.

$35 /agent/mo

Billed monthly · cancel anytime

$29 billed annually · save 17%

Start free trial

How much you get

AI agents 5

Departments 20

Email accounts 10

Live chat buttons 5

Included

Everything in Starter

Facebook, Instagram, X, Viber, WhatsApp, Telegram

Call center

Reporting, CSAT surveys and time reporting

SSO, SLA rules and custom roles

Business

Per agent · any team size

More AI agents, departments and email accounts, plus MCP.

$59 /agent/mo

Billed monthly · cancel anytime

$49 billed annually · save 17%

Start free trial

How much you get

AI agents 50

Departments 150

Email accounts 150

Live chat buttons 50

Included

Everything in Team

MCP server: connect your own AI tools to LiveAgent

LiveAgent branding removal

Audit log and department roles

Compare plans and see all limits

Testimonials

What our existing customers say about us

"Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent. "

"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "

"LiveAgent empowers our agents to provide better, faster, and more accurate support. "

"We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity. "

"It helps us categorize the nature of the tickets and statistically track what our clients need most. "

"I have to say, I have never experienced such a professional customer approach. "

"We like it because it is easy to use and offers great functionality, such as useful reporting features. "

"LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business! "

"We have been using LiveAgent since August and we are really satisfied with it. "

"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "

"We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity. "

"It helps us categorize the nature of the tickets and statistically track what our clients need most. "

"I have to say, I have never experienced such a professional customer approach. "

"LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business! "

"LiveAgent empowers our agents to provide better, faster, and more accurate support. "

"I have to say, I have never experienced such a professional customer approach. "

"We have been using LiveAgent since August and we are really satisfied with it. "

Frequently asked questions

: LiveAgent's onboarding team handles the CallHub to LiveAgent move for free. The flow: (1) start a 30-day LiveAgent trial; (2) request the migration and share your CallHub admin access plus the SIP trunk or carrier details; (3) the team imports call records, contact lists, and agent accounts, and configures the LiveAgent call center; (4) you test calls, then port phone numbers and cut over. CallHub stays live until porting completes.
: The standard CallHub to LiveAgent migration imports contact lists, call history with dispositions, agent accounts, teams, and tags. Call recordings can be transferred where CallHub exposes them via export. IVR menus, queue rules, and outbound campaigns are rebuilt inside LiveAgent's call center module. The migration team confirms scope and any custom recording requirements before starting.
: Most CallHub migrations complete in 3–10 business days. Data import (contacts, call logs, recordings) typically finishes in 1–3 days; the longer tail is phone number porting, which depends on your carrier and country and usually takes 5–10 business days. Your CallHub setup keeps handling calls until porting is done.
: Yes. The standard CallHub to LiveAgent migration is free for customers on a paid LiveAgent plan, including contact lists, call history, and agent setup. Phone-number porting fees charged by carriers, and complex IVR rebuilds, may be quoted separately — but the data import itself is included.
: No. CallHub continues to handle inbound and outbound calls throughout the data import and LiveAgent configuration. The only brief window happens when phone numbers are ported, and carriers schedule the cut to minimize impact (typically a few minutes during off-hours). Existing CallHub recordings remain accessible during and after the move.
: Yes — that's the standard approach. Teams typically run CallHub and LiveAgent side by side for 2–4 weeks: agents practice on LiveAgent test numbers while CallHub handles production traffic, IVR and queues are tuned, and once you're confident, numbers are ported to LiveAgent. After porting you cancel CallHub.

Say Goodbye to Slow, Subpar Software

CallHub vs LiveAgent Comparison

Improve Your Call Center with LiveAgent

Want to Migrate to LiveAgent by Yourself?

What Kind of Data Can I Migrate from CallHub?