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Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

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Want to migrate from Lucep to LiveAgent?

We have got your back! Switch to LiveAgent with help from our support team and start using your new help desk software today! We offer you a free assisted migration and we will transfer all of your data safely so you can focus on helping your customers.

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Lucep vs LiveAgent comparison

Features Liveagent Lucep
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
Lucep doesn't offer ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
Lucep doesn't offer Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
Lucep doesn't offer Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can reLuceper for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal.
Lucep doesn't offer Self-Service portal.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
Lucep doesn't offer a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
Lucep doesn't offer a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
Lucep doesn't offer an Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Lucep doesn't offer a Viber integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
Lucep doesn't offer knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Lucep doesn't offer customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
Lucep doesn't offer automation and rules.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions in Ticket plan for $15/agent/month.
Lucep offers API functions in plan for $30/agent/month.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
Lucep doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Lucep doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
Lucep doesn't offer unlimited history.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites in Ticket plan for $15/agent/month.
Lucep offers unlimited websites in plan for $30/month.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
Lucep doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails in Ticket plan for $15/agent/month.
Lucep offers unlimited tickets/mails in plan for $30/month.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
Lucep doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
Lucep doesn't offer unlimited 24/7 support.
Data migration from one solution to another

We'll transfer everything for free!

If you’re interested in transferring your data to LiveAgent, feel free to reach out to us. Our support team will gladly answer any of your questions and help you migrate your data. In the meantime, you can give yourself a break and wait until we take care of everything.

Want to handle it yourself?

LiveAgent supports migration plugins for various software and we are currently working on a Lucep migration plugin. Stay tuned for more information!

Migrate data to LiveAgent on your own

What kind of data can I migrate from Lucep?

Customers icon

People

Migrate your workflows into the LiveAgent without problems.

dollar ticket

Tags

Migrate all your department and ticket tags.

Email icon

Tickets

Migrate tickets, attachments, user fields, and ticket fields.

Ready to migrate from Lucep to LiveAgent?

Have a look at some perks you get when you make a switch to LiveAgent

Customer providing review for service on mobile phone

Outstanding customer service

24/7 support from our agents. We’re there whenever you need us.

Ultimate omni-channel help desk software experience

Ultimate help desk solution

Useful tools, more than 175 features and over 40 integrations. We have everything you need.

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Increase savings and ROI

Get LiveAgent free forever or choose one of our three paid plans.

Multilingual support included

Choose your language

Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.

Migrate your data from Lucep today

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2019 and 2020. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.

Ticket

Ticket

For small companies and entrepreneurs

$15/mo
Ticket

Ticket+Chat

The best fit for SMBs and large companies

$29/mo

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

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FAQ

How can you migrate from Lucep to LiveAgent?

To migrate from Lucep to LiveAgent, feel free to contact our support for assistance or use a free migration plugin.

What data can you migrate from Lucep to LiveAgent?

Your business can migrate data such as tickets, admins, agents, customer information, tags, attachments, and more from Lucep to LiveAgent.

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