How do I migrate from Lucep to LiveAgent?

LiveAgent's migration team handles the Lucep to LiveAgent move for free. The flow: (1) start a 30-day LiveAgent trial; (2) request the migration and share your Lucep data export; (3) the team imports leads/contacts, conversation history, and agent accounts, and rebuilds basic automation; (4) you swap the Lucep widget on your site with LiveAgent's. Lucep keeps capturing leads until cutover.

What data is migrated from Lucep to LiveAgent?

The standard Lucep to LiveAgent migration imports lead/contact records, conversation history (chat and lead callback threads), agent accounts, and tags. Lucep callback request flows are rebuilt as LiveAgent chat invitations and automation rules. Custom fields used in Lucep lead capture forms map to LiveAgent custom fields. The migration team confirms scope before starting.

How long does the Lucep to LiveAgent migration take?

Most Lucep migrations complete in 2–4 business days. Smaller accounts with under a few thousand leads finish overnight; sales-heavy sites with extensive lead histories take 4–7 days. Lucep stays live during the import, so lead capture continues uninterrupted.

Is the migration from Lucep to LiveAgent free?

Yes. The standard Lucep to LiveAgent migration is free for customers on a paid LiveAgent plan, covering leads, conversation history, and agent setup. Custom automation rebuilds or non-standard data may be quoted separately, but the standard import is included.

Will there be downtime during the Lucep migration?

No. The Lucep widget keeps capturing leads on your site throughout the migration. On cutover day you swap the Lucep snippet for the LiveAgent snippet — a single deploy. Visitors see the new widget immediately and historical lead records are already inside LiveAgent.

Can I run Lucep and LiveAgent in parallel during migration?

Yes. Most teams keep Lucep on production while running LiveAgent on a staging URL or one landing page for 1–2 weeks. Sales agents test LiveAgent's chat invitations and routing before the widget swap. After the swap, Lucep is cancelled.

Say goodbye to slow, subpar software

Switch to LiveAgent & we’ll migrate your data from Lucep for free.

No setup fee Customer service 24/7 No credit card required Cancel any time

Lucep vs LiveAgent Comparison

Feature	LiveAgent	Lucep
Ticketing	✅ Yes	❌ No
Live Chat	✅ Yes	❌ No
Call Center	✅ Yes	❌ No
Self-Service	✅ Yes	❌ No
Facebook	✅ Yes	❌ No
Twitter	✅ Yes	❌ No
Instagram	✅ Yes	❌ No
Viber	✅ Yes	❌ No
WhatsApp	✅ Yes	✅ Yes
Knowledge Base	✅ Yes	❌ No
Customer Forum	✅ Yes	❌ No
Automation and Rules	✅ Yes	❌ No
API	✅ Yes	✅ Yes
Interactive Voice Response (IVR)	✅ Yes	❌ No
Video Calls	✅ Yes	❌ No
Unlimited History	✅ Yes	❌ No
Unlimited Websites	✅ Yes	✅ Yes
Unlimited Chat Buttons	✅ Yes	❌ No
Unlimited Tickets/Mails	✅ Yes	✅ Yes
Unlimited Call Recording	✅ Yes	❌ No
Unlimited 24/7 Support	✅ Yes	❌ No

Switch to LiveAgent today

Upgrade to a ticketing-based help desk system that supports all customer channels. You can also include email, live chat, a call center, a knowledge base, and social media – Twitter, Facebook, Instagram, WhatsApp and Viber. 24/7 support for all of our customers is included in every plan.

Want to handle it yourself?

LiveAgent supports migration plugins for various software and we are currently working on a Lucep migration plugin. Stay tuned for more information!

What kind of data can I migrate from Lucep?

People

Migrate your workflows into the LiveAgent without problems.

Ready to migrate from Lucep to LiveAgent?

Have a look at some perks you get when you make a switch to LiveAgent

Outstanding customer service

24/7 support from our agents. We're there whenever you need us.

Ultimate help desk solution

Useful tools, more than 175 features and over 40 integrations. We have everything you need.

Significant savings and ROI

Get LiveAgent free forever or choose one of our three paid plans.

Choose your language

Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.

Migrate from Lucep today

LiveAgent is the most reviewed and #1 rated help desk software for SMB. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.

Starter

Per agent · up to 5 agents

Email, chat and AI for a small team getting started.

$19 /agent/mo

Billed monthly · cancel anytime

$15 billed annually · save 21%

Start free trial

How much you get

AI agents 1

Departments 10

Email accounts 3

Live chat buttons 2

Included

Email ticketing and contact forms

Live chat and chatbot

Knowledge base

All AI features

No social channels, call center or reporting

Team

Per agent · up to 15 agents

Every channel, call center and AI for a growing team.

$35 /agent/mo

Billed monthly · cancel anytime

$29 billed annually · save 17%

Start free trial

How much you get

AI agents 5

Departments 20

Email accounts 10

Live chat buttons 5

Included

Everything in Starter

Facebook, Instagram, X, Viber, WhatsApp, Telegram

Call center

Reporting, CSAT surveys and time reporting

SSO, SLA rules and custom roles

Business

Per agent · any team size

More AI agents, departments and email accounts, plus MCP.

$59 /agent/mo

Billed monthly · cancel anytime

$49 billed annually · save 17%

Start free trial

How much you get

AI agents 50

Departments 150

Email accounts 150

Live chat buttons 50

Included

Everything in Team

MCP server: connect your own AI tools to LiveAgent

LiveAgent branding removal

Audit log and department roles

Compare plans and see all limits

Testimonials

What our existing customers say about us

"From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress. "

"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "

"It's a cost-effective solution that can help you with a large amount of support requests via different channels. "

"LiveAgent empowers our agents to provide better, faster, and more accurate support. "

"I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent. "

"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "

"Since we are using LiveAgent our response time improved by 60%. "

"Simply put - LiveAgent beats everything out there at this, or even higher, price-points. "

"Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent. "

"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "

"LiveAgent empowers our agents to provide better, faster, and more accurate support. "

"I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent. "

"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "

"Simply put - LiveAgent beats everything out there at this, or even higher, price-points. "

"It's a cost-effective solution that can help you with a large amount of support requests via different channels. "

"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "

"Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent. "

Frequently asked questions

: LiveAgent's migration team handles the Lucep to LiveAgent move for free. The flow: (1) start a 30-day LiveAgent trial; (2) request the migration and share your Lucep data export; (3) the team imports leads/contacts, conversation history, and agent accounts, and rebuilds basic automation; (4) you swap the Lucep widget on your site with LiveAgent's. Lucep keeps capturing leads until cutover.
: The standard Lucep to LiveAgent migration imports lead/contact records, conversation history (chat and lead callback threads), agent accounts, and tags. Lucep callback request flows are rebuilt as LiveAgent chat invitations and automation rules. Custom fields used in Lucep lead capture forms map to LiveAgent custom fields. The migration team confirms scope before starting.
: Most Lucep migrations complete in 2–4 business days. Smaller accounts with under a few thousand leads finish overnight; sales-heavy sites with extensive lead histories take 4–7 days. Lucep stays live during the import, so lead capture continues uninterrupted.
: Yes. The standard Lucep to LiveAgent migration is free for customers on a paid LiveAgent plan, covering leads, conversation history, and agent setup. Custom automation rebuilds or non-standard data may be quoted separately, but the standard import is included.
: No. The Lucep widget keeps capturing leads on your site throughout the migration. On cutover day you swap the Lucep snippet for the LiveAgent snippet — a single deploy. Visitors see the new widget immediately and historical lead records are already inside LiveAgent.
: Yes. Most teams keep Lucep on production while running LiveAgent on a staging URL or one landing page for 1–2 weeks. Sales agents test LiveAgent's chat invitations and routing before the widget swap. After the swap, Lucep is cancelled.

Say goodbye to slow, subpar software

Lucep vs LiveAgent Comparison

Switch to LiveAgent today

Want to handle it yourself?

What kind of data can I migrate from Lucep?