How do I migrate from Intercom to LiveAgent?

LiveAgent's migration team handles the Intercom to LiveAgent move for free. The flow: (1) start a 30-day LiveAgent trial; (2) request the migration and grant API access to your Intercom workspace; (3) the team imports conversations, users/leads/companies, articles, agents, teams, and tags; (4) you replace the Intercom Messenger on your site with LiveAgent's widget and switch email routing. Intercom keeps serving conversations until cutover.

What data is migrated from Intercom to LiveAgent?

The standard Intercom to LiveAgent migration imports conversations (chat, email, in-app messages), users/leads/companies with custom attributes, Help Center articles and collections, agent and team accounts, conversation tags, and saved replies (mapped to LiveAgent canned messages). Intercom Inbox rules become LiveAgent automation rules. Series, custom bots, and product tours are not migrated 1:1 — the team flags these and suggests LiveAgent equivalents using chat invitations and automation.

How long does the Intercom to LiveAgent migration take?

Most Intercom migrations complete in 5–10 business days. Smaller workspaces with under 10,000 conversations finish in 3–4 days; established accounts with multi-year history, large user databases, complex Inbox rules, and many articles take 1–2 weeks because of mapping work. Intercom stays live throughout the import.

Is the migration from Intercom to LiveAgent free?

Yes. The standard Intercom to LiveAgent migration is free for customers on a paid LiveAgent plan, covering conversations, contacts, articles, and agent/team setup. Rebuilding complex Series, custom bots, or proprietary integrations may be quoted separately, but the standard import is included.

Will there be downtime during the Intercom migration?

No. Intercom keeps handling chats, in-app messages, and email throughout the migration. On cutover you swap the Intercom Messenger snippet for the LiveAgent widget snippet and update email forwarding/MX. The switch takes minutes and customer conversations continue without interruption.

Can I run Intercom and LiveAgent in parallel during migration?

Yes — and it's strongly recommended given Intercom's complexity. Most workspaces overlap Intercom and LiveAgent for 2–4 weeks: history is imported, agents test on a staging URL and one product area, Inbox rules are tuned, and once teams are comfortable, the widget swap and email cutover go live. After cutover, Intercom is cancelled.

Say Goodbye to Slow, Subpar Software

Name: Say Goodbye to Slow, Subpar Software
Uploaded: 2020-08-31T09:47:39Z
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Switch to LiveAgent & and migrate your data from Intercom today

No setup fee Customer service 24/7 No credit card required Cancel any time

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Feature Comparison: LiveAgent vs Intercom

Feature	LiveAgent	Intercom
Ticketing	✅ Yes	✅ Yes
Live Chat	✅ Yes	✅ Yes
Call Center	✅ Yes	❌ No
Self-Service	✅ Yes	✅ Yes
Facebook	✅ Yes	✅ Yes
Twitter	✅ Yes	✅ Yes
Instagram	✅ Yes	❌ No
Viber	✅ Yes	❌ No
WhatsApp	✅ Yes	✅ Yes
Knowledge Base	✅ Yes	✅ Yes
Customer Forum	✅ Yes	✅ Yes
Automation and Rules	✅ Yes	✅ Yes
API	✅ Yes	✅ Yes
Interactive Voice Response (IVR)	✅ Yes	❌ No
Video Calls	✅ Yes	❌ No
Unlimited History	✅ Yes	❌ No
Unlimited Websites	✅ Yes	✅ Yes
Unlimited Chat Buttons	✅ Yes	❌ No
Unlimited Tickets/Mails	✅ Yes	✅ Yes
Unlimited Call Recording	✅ Yes	❌ No
Unlimited 24/7 Support	✅ Yes	✅ Yes

Migrate to LiveAgent

Browse through our website to get all relevant information about LiveAgent help desk system and see why help desks worldwide choose us as an Intercom alternative. Start your free trial today and get familiar with our customer support solution right away. No credit card information required and no strings attached.

Request a built-in migration plugin

If you'd like to migrate your Intercom data into LiveAgent yourself you can do so at any time. Our developers are working on creating migration plugins for a multitude of help-desk solutions. Intercom isn't on the list yet, but if you'd like it to be, simply let us know!

What data can I migrate from Intercom?

People

Easily migrate agents, admins, end users and customers.

Ready to migrate from Intercom?

Below we've outlined the key perks our customers enjoy once they migrate their data from Intercom to LiveAgent.

Stellar customer service

Our agents are ready to assist you with any of your problems 24/7.

Fully featured help desk solution

Our software offers over 179 help desk features, complemented by over 40 integrations.

Significant savings and ROI

LiveAgent offers the plans (Starter, Team, Business and Enterprise) and a 30-day free trial.

Multiple supported languages

LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets.

Migrate your data from Intercom today

LiveAgent is the most reviewed and #1 rated help desk software for SMB. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.

Special offer until November 22, 2026: up to 26% off Starter, Team and Business. You keep the price as long as you keep your plan.

Your agents

Starter

Per agent · up to 5 agents

Email, chat and AI for a small team getting started.

~~Regular price $19~~ $15 /agent/mo

Billed monthly · cancel anytime

$11/agent/mo billed annually

Your team (5): $75/mo · $900/yr

Start free trial

30 days free, no credit card. Start by Nov 22, 2026 to get this priceStart your trial by Nov 22, 2026 to get this price

How much you get

AI agents: 1
Departments: 10
Email accounts: 3
Live chat buttons: 2

Included

Email ticketing and contact forms

Live chat and chatbot

Knowledge base

All AI features

Single sign-on (SSO)

No social channels, call center or reporting

Team

Per agent · up to 15 agents

Every channel, call center and AI for a growing team.

~~Regular price $35~~ $26 /agent/mo

Billed monthly · cancel anytime

$22/agent/mo billed annually

Your team (5): $130/mo · $1,560/yr

Start free trial

30 days free, no credit card. Start by Nov 22, 2026 to get this priceStart your trial by Nov 22, 2026 to get this price

How much you get

AI agents: 5
Departments: 20
Email accounts: 10
Live chat buttons: 5

Included

Everything in Starter

Facebook, Instagram, X, Viber, WhatsApp, Telegram

Call center

Reporting, CSAT surveys and time reporting

SLA rules and custom roles

Business

Testimonials

What our existing customers say about us

"We find LiveAgent to be the best live chat solution by far. "

"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "

"With LiveAgent we're able to give our customers support wherever they are. "

"It's a cost-effective solution that can help you with a large amount of support requests via different channels. "

"With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates. "

"It's a pleasure to have a great portal that improves our customer service. "

"LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order. "

"It helps us categorize the nature of the tickets and statistically track what our clients need most. "

"Simply put - LiveAgent beats everything out there at this, or even higher, price-points. "

"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "

"It's a cost-effective solution that can help you with a large amount of support requests via different channels. "

"With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates. "

"It's a pleasure to have a great portal that improves our customer service. "

"It helps us categorize the nature of the tickets and statistically track what our clients need most. "

"With LiveAgent we're able to give our customers support wherever they are. "

"It's a pleasure to have a great portal that improves our customer service. "

"Simply put - LiveAgent beats everything out there at this, or even higher, price-points. "

Frequently asked questions

: LiveAgent's migration team handles the Intercom to LiveAgent move for free. The flow: (1) start a 30-day LiveAgent trial; (2) request the migration and grant API access to your Intercom workspace; (3) the team imports conversations, users/leads/companies, articles, agents, teams, and tags; (4) you replace the Intercom Messenger on your site with LiveAgent's widget and switch email routing. Intercom keeps serving conversations until cutover.
: The standard Intercom to LiveAgent migration imports conversations (chat, email, in-app messages), users/leads/companies with custom attributes, Help Center articles and collections, agent and team accounts, conversation tags, and saved replies (mapped to LiveAgent canned messages). Intercom Inbox rules become LiveAgent automation rules. Series, custom bots, and product tours are not migrated 1:1 — the team flags these and suggests LiveAgent equivalents using chat invitations and automation.
: Most Intercom migrations complete in 5–10 business days. Smaller workspaces with under 10,000 conversations finish in 3–4 days; established accounts with multi-year history, large user databases, complex Inbox rules, and many articles take 1–2 weeks because of mapping work. Intercom stays live throughout the import.
: Yes. The standard Intercom to LiveAgent migration is free for customers on a paid LiveAgent plan, covering conversations, contacts, articles, and agent/team setup. Rebuilding complex Series, custom bots, or proprietary integrations may be quoted separately, but the standard import is included.
: No. Intercom keeps handling chats, in-app messages, and email throughout the migration. On cutover you swap the Intercom Messenger snippet for the LiveAgent widget snippet and update email forwarding/MX. The switch takes minutes and customer conversations continue without interruption.
: Yes — and it's strongly recommended given Intercom's complexity. Most workspaces overlap Intercom and LiveAgent for 2–4 weeks: history is imported, agents test on a staging URL and one product area, Inbox rules are tuned, and once teams are comfortable, the widget swap and email cutover go live. After cutover, Intercom is cancelled.

Say Goodbye to Slow, Subpar Software

Feature Comparison: LiveAgent vs Intercom

Migrate to LiveAgent

Request a built-in migration plugin

What data can I migrate from Intercom?