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Moving on from Genesys?

LiveAgent has everything you need to provide your customers a better experience. Get a unified ticketing system that can handle email, chat, social channels, call centers, and knowledge base for a fair price.

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Genesys vs LiveAgent comparison

Features	Liveagent Try the best customer support alternative for free! No credit card required.	Genesys
Ticketing Contains a management tool that processes and catalogs customer service requests.	LiveAgent offers ticketing.	Genesys offers ticketing.
Live Chat A real-time chat widget that you can place on any website.	LiveAgent offers Live Chat.	Genesys offers Live Chat.
Call Center A call center that can be used to make and receive calls using automatic call distribution.	LiveAgent offers Call Center.	Genesys offers Call Center.
Self-Service A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.	LiveAgent offers Self-Service portal.	Genesys offers self-service portal.
Facebook A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers a Facebook integration.	Genesys offers a Facebook integration.
Twitter A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.	LiveAgent offers a Twitter integration.	Genesys offers a Twitter.
Instagram An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers an Instagram integration.	Genesys doesn't offer an Instagram integration.
Viber A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.	LiveAgent offers a Viber integration.	Genesys doesn't offer a Viber integration.
WhatsApp WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.	LiveAgent offers a WhatsApp integration.	Genesys offers a WhatsApp integration.
Knowledge Base A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.	LiveAgent offers knowledge base.	Genesys offers knowledge base.
Customer Forum An online discussion board for your customers that's located directly within your knowledge base.	LiveAgent offers customer forum.	Genesys doesn't offer customer forum.
Automation and Rules Workflows that you can automate to eliminate repetitive tasks.	LiveAgent offers automation and rules.	Genesys offers automation and rules.
API A set of functions that allow different applications to work together.	LiveAgent offers API functions.	Genesys offers API functions.
Interactive Voice Response (IVR) A technology that allows incoming callers to navigate a phone system before talking to a human operator.	LiveAgent offers IVR features.	Genesys offers IVR features.
Video Calls A call that contains video, similar to Skype, Zoom, or Facetime calls.	LiveAgent offers video calls.	Genesys offers video calls.
Unlimited History Tickets don't expire or delete-- you can view them at any time.	LiveAgent offers unlimited history.	Genesys offers unlimited history.
Unlimited Websites You can use the software on an unlimited number of websites.	LiveAgent offers unlimited websites.	Genesys doesn't offer unlimited websites.
Unlimited Chat Buttons You can place an unlimited number of chat buttons on your websites.	LiveAgent offers unlimited chat buttons.	Genesys offers unlimited chat buttons.
Unlimited Tickets/Mails You can receive an unlimited number of emails and tickets.	LiveAgent offers unlimited tickets/mails.	Genesys offers unlimited tickets/mails.
Unlimited Call Recording Record every call that’s made or received and playback the recording at any time.	LiveAgent offers unlimited call recording.	Genesys doesn't offer unlimited call recording.
Unlimited 24/7 Support Customer support is offered 24/7 without limiting the number of queries you can submit.	LiveAgent offers unlimited 24/7 support.	Genesys doesn't offer unlimited 24/7 support.

Migrate your conversations to LiveAgent live chat software. Create deeper customer relationships with a single button on your website.

You can provide customer care on your websites with the fastest live chat widget on the market, with displayed speeds at 2.5 seconds. Have a look at the comparison of chat widgets or try it out and see for yourself.

Increase customer engagement with proactive chat invitations, switch between chat windows and track customer interaction with analytics. Take advantage of the real-time typing view and provide a fast and consistent experience to your website visitors.

Let us help you migrate your data free of charge

Go ahead and try it out for free. Just click the button below and sign up. If you want a preview first, check this video to get a tour of LiveAgent. When you’re ready, migrate your data manually.

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LiveAgent Product Tour | Live Agent02:25

Live AgentMarch 10, 2021

Take a look at what you get besides live chat

More tools for a fair price

Live chatting is just one of the tools at your disposal when you choose LiveAgent. Take advantage of our ticketing system and connect your email address, set up a call center, and write articles for your knowledge base with custom branding.

Get social and connect your Facebook, Twitter, and Instagram to cover all important channels where your clients spend time. All of this doesn’t have to ruin your budget and you decide which tools and features you want do use.

Take a look at our pricing to find out more.

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Roman Bosch

Partly

It’s a pleasure to have a great portal that improves our customer service.
Christine Preusler

HostingAdvice

LiveAgent empowers our agents to provide better, faster, and more accurate support.
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Covomo

LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
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HEWO Internetmarketing

We have been using LiveAgent since August and we are really satisfied with it.
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Webmaster Deals

Since we are using LiveAgent our response time improved by 60%.
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XperienceHR

Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
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TAZAR Group

I have to say, I have never experienced such a professional customer approach.
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The Workplace Depot

We find LiveAgent to be the best live chat solution by far.
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CSI Products

We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
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Lucky-Bike

With LiveAgent we’re able to give our customers support wherever they are.
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Projure

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Websignal

I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
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LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
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Study Portals

We like it because it is easy to use and offers great functionality, such as useful reporting features.
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TypoAssassin

We love LiveAgent - it makes supporting our customers easy.
Aranzazu F

Factorchic

We like to offer our customers the best support experience. That’s why we chose LiveAgent.
Rick Nuske

MyFutureBusiness

From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
Vojtech Kelecsenyi

123-Nakup

LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Rafael Kobalyan

Betconstruct

Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
Martin Drugaj

Atomer

We’ve been using LiveAgent since 2013. We can't imagine working without it.
Ivan Golubović

AVMarket

It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Rustem Gimaev

Antalya Consulting Language Center

Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
Randy Bryan

tekRESCUE

LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Timothy G. Keys

Marietta Corporation

I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
Mihaela Teodorescu

eFortuna

The support team always responded promptly with quick to implement solutions.
Hilda Andrejkovičová

TrustPay

It helps us categorize the nature of the tickets and statistically track what our clients need most.
Alexandra Danišová

Nay

We see LiveAgent as a great tool for communicating with customers.
Samuel Smahel

m:zone

LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
David Chandler

Volterman

Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO

Ready to start your migration?

If you want more information, make sure to check out our features page to see all of the great tools or find out about productivity tips and customer service in LiveAgent academy.

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FAQ

How can you migrate from Genesys to LiveAgent?

To migrate from Genesys to LiveAgent, you need to perform a manual data transfer as we currently don't have a plugin available. Let us know if you're interested in the plugin and we'll add it to our task list.