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Help desk software comparison
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Fed up with your help desk software?

LiveAgent is a web-based help desk solution ready to help you provide better experiences for your customers. Take your customer service to the next level with more than 175 features and customizable help desk tools such as the fastest live chat widget, a reliable ticketing system, phone center capabilities, and a knowledge base

LiveAgent also provides social media integrations with Facebook, Twitter, and Instagram to help you provide better customer experiences on social media.

Improve your customer management and help your customers with LiveAgent starting today. Keep reading to find out more about our chat software or start your free 14-day trial. No strings attached and no credit card info required. 

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Genesys vs LiveAgent at a glance

Features Liveagent Genesys
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
Genesys offers ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
Genesys offers Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
Genesys offers Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal.
Genesys offers self-service portal.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
Genesys offers a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
Genesys offers a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
Genesys doesn't offer an Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Genesys doesn't offer a Viber integration.
WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
Genesys offers a WhatsApp integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
Genesys offers knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Genesys doesn't offer customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
Genesys offers automation and rules.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
Genesys offers API functions.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
Genesys offers IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Genesys offers video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
Genesys offers unlimited history.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
Genesys doesn't offer unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
Genesys offers unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
Genesys offers unlimited tickets/mails.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
Genesys doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
Genesys doesn't offer unlimited 24/7 support.
LiveAgent proactive chat invitation

The fastest chat software

Want to send your messages faster and help more website visitors? Get faster connections with customers thanks to the fastest live chat widget on the market that displays in . 

Our chat widget has advanced features that make it the right chat solution for every business. Take advantage of proactive chat invitations or real-time typing-view and assist your customers faster. 

Use visitor monitoring to keep track of information like customer history, site referrer, or geo location to make workflow easier. 

Discover the fastest live chat

Unified agent workspace with the right toolset

Working with customers on a daily basis can be a difficult job without the right tools. Live chat is one of the greatest and most useful tools available, but what about customers who prefer other forms of communication?

Our unified agent workspace has a reliable ticketing system that streamlines all of your communication into one unified inbox.

Connect your email accounts, Facebook, Twitter, Instagram, Viber, WhatsApp, set up a call center with video chat options, and create a knowledge base filled with useful content to get the most from the multi-channel engagement capabilities that LiveAgent offers. 

Ticketing feature in Help desk software - LiveAgent

Every tool you need under one roof

LiveAgent streamlines multiple customer service channels into one piece of software
LiveAgent CRM integrations

Great features don't have to be expensive

Improve customer segmentation with tags, notes, and contact groups while improving agent productivity and engagement with awards, badges, and gamification features.

Send mass emails, craft email templates or integrate many other applications you use daily to satisfy your customer base. Consider your company size and choose the right plan for an affordable price. You don’t have to go bankrupt to turn visitors into happy customers.

Help desk software can be affordable and LiveAgent proves that. Go ahead and see the pricing. Choose if you want LiveAgent to be knowledge base software with a chat feature, the ultimate call center, or a simple ticketing system for email customer support

Join other companies that switched to LiveAgent

Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

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Ready to try it out?

Get familiar with LiveAgent and see if it’s the right fit for your business. Test our live chat, ticketing tools, knowledge base and other capabilities completely for free. Click on the button below to start your free 14-day trial.

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