LiveAgent offers the option of adding an online ticket history link in your sent emails. It’s an important feature of ticketing software for it support, customer service help desks, and call centers, among others. The ticket history allows agents to access previous tickets with all their information.
Online ticket history authentication:
- If switched on, the user will need to be logged in to read ticket history.
- If not switched on, everybody can read online ticket history.
How online ticket history looks:
Share ticket updates with a URL
Send your colleagues a clickable link that shows them the contents of the ticket without having to log into LiveAgent. Try it today. No credit card required.
Introducing LiveAgent’s new AI-powered feature in the works
LiveAgent, a customer service software, recently received 19 awards in Q1 of 2021 from prominent software review platforms such as GetApp and G2. The software uses machine learning applications like chatbots, virtual assistants, email verification tools, and behavioral/trend analysis tools to improve the customer experience. LiveAgent has also released updates to improve the software and fix various concerns. The company aims to provide customer service software that integrates with various systems for startups.
The article covers LiveAgent, a help desk software that connects various channels in one interface. It offers a state-of-the-art ticketing system and allows for easy transfer of ticket lists, knowledge bases, and live chats. Users can try a 7 or 30-day free trial with no credit card required. LiveAgent, Zendesk, and SysAid offer many features, while Helpdesk.com and Help Scout have fewer. LiveAgent has the highest overall rating and customer support rating, with pricing at $9/month/agent. The article provides links to related resources and the latest LiveAgent updates and discounts.
LiveAgent is a customer service software with various features including a ticketing system, VoIP phone systems, inbound call center software, complaint management system, client portal software, and email management software. The ticketing system includes customizable options such as clickable ticket IDs and automation rules. LiveAgent aims to improve work efficiency, reduce waiting times for callers, and increase customer satisfaction. Compared to other help desk ticketing systems, LiveAgent is praised for its ease of use, reliability, and cost-effectiveness.
Videos - Liveagent Webinar 2 Email Automation Sla
The LiveAgent Webinar 2 discusses SLA automation rules, email organization, and automation departments and templates. It emphasizes the usefulness of departments for organizing tickets, setting up SLA automation, and running reports for multi-brands. The video also covers setting up email accounts and departments, adding agents to departments, and configuring email templates. A free account can be created, and there are related articles and webinars available. LiveAgent is a customer service software that offers various features and integrations, and a demo can be scheduled.
