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Migrate from Gorgias to LiveAgent

Are you considering migration from your current help desk software to LiveAgent? Transfer your help desk record, contacts and more into your new help desk software and join LiveAgent community.

 

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Gorgias vs LiveAgent comparison

Features Liveagent Gorgias
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing in Ticket plan for $15/agent/month.
Gorgias offers ticketing in plan for $60/month.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat in Ticket+Chat plan for $29/agent/month.
Gorgias offers Live Chat in plan for $60/month.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center in All-inclusive plan for $49/agent/month.
Gorgias offers Call Center in plan for $300/month.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal.
Gorgias doesn't offer self-service portal.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
Gorgias offers a Facebook integration in plan for $60/month.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
Gorgias doesn't offer a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees..
Gorgias offers an Instagram integration in plan for $60/month.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Gorgias doesn't offer a Viber integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
Gorgias doesn't offer knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Gorgias doesn't offer customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules in Ticket plan for $15/agent/month.
Gorgias offers automation and rules in plan for $60/month.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions in Ticket plan for $15/agent/month.
Gorgias offers API functions in plan for $60/month.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
Gorgias doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Gorgias doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history in Ticket plan for $15/agent/month.
Gorgias offers unlimited history in plan for $60/month.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
Gorgias doesn't offer unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons in Ticket+Chat plan for $29/agent/month.
Gorgias offers unlimited chat buttons in plan for $60/month.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
Gorgias doesn't offer unlimited tickets/mails.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
Gorgias doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support in Ticket plan for $15/agent/month.
Gorgias offers unlimited 24/7 support in plan for $60/month.
Create self service portal in LiveAgent

Migrate from Gorgias to LiveAgent

If you would like to migrate your support team along with your inbox, history info, agent profiles, knowledge base record, filter data along with everything else into LiveAgent, feel free to do so with our free trial. Just click on the button below. 

What kind of data can you migrate from Gorgias?

What kind of data can you migrate from Gorgias?

People

Migrate your admin, agent profiles and customer profiles.

People

Tickets

Migrate your tickets along with your ticket history.

Tickets

Tags

Migrate tags and departments.

Provide the best customer service

Gorgias does its job wonderfully but not every customer service solution is for everyone. Try support desk migration to LiveAgent and see if it’s the right fit for your support staff and if they can provide better customer experience with our customer service software.

LiveAgent offers a reliable toolset, plenty of support channels, useful features and plenty of integrations for your team members. Take advantage of integrations and features like Facebook, Instagram, Shopify, video calls, ticket history, live chat feature or knowledge base history. Join our community with great customer experience and jumpstart your migration project today.

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Benefits of data transfer to LiveAgent

Satisfaction prediction scores

Stellar customer service

24/7 customer support for new and existing customer, it won’t let you down when you need it

Web helpdesk icon

Fully featured customer service software

Online tools, features and integrations to make your support department an efficient support department.

Reports

Return on investment

Turn incoming calls from customers into return on investment. Great support means better sales.

Sandbox

Multiple supported languages

Your online support center can speak your language and the language of your customers.

increase availability

Ready for your help desk migration?

Try us out for free or migrate your data. Join LiveAgent’s happy customer community. 

Click the button below for a free trial or contact us if you’re interested in a migration plugin. We don’t have one yet but we will add it to our list. 

What our existing customers say about us

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    Roman Bosch

    Partly

    It’s a pleasure to have a great portal that improves our customer service.

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    HostingAdvice

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    HEWO Internetmarketing

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    Webmaster Deals

    Since we are using LiveAgent our response time improved by 60%.

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    XperienceHR

    Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.

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    TAZAR Group

    I have to say, I have never experienced such a professional customer approach.

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    The Workplace Depot

    We find LiveAgent to be the best live chat solution by far.

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    CSI Products

    We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.

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    Lucky-Bike

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    Projure

    I can recommend LiveAgent to anyone interested in making their customer service better and more effective.

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    Websignal

    I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.

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    Norske Automaten

    LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!

  • Study Portals

    Sissy Böttcher

    Study Portals

    We like it because it is easy to use and offers great functionality, such as useful reporting features.

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    Peter Koning

    TypoAssassin

    We love LiveAgent - it makes supporting our customers easy.

  • Factorchic

    Aranzazu F

    Factorchic

    We like to offer our customers the best support experience. That’s why we chose LiveAgent.

  • MyFutureBusiness

    Rick Nuske

    MyFutureBusiness

    From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.

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    Vojtech Kelecsenyi

    123-Nakup

    LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.

  • Betconstruct

    Rafael Kobalyan

    Betconstruct

    Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.

  • Atomer

    Martin Drugaj

    Atomer

    We’ve been using LiveAgent since 2013. We can't imagine working without it.

  • AVMarket

    Ivan Golubović

    AVMarket

    It's a cost-effective solution that can help you with a large amount of support requests via different channels.

  • Antalya Consulting Language Center

    Rustem Gimaev

    Antalya Consulting Language Center

    Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.

  • tekRESCUE

    Randy Bryan

    tekRESCUE

    LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...

  • Marietta Corporation

    Timothy G. Keys

    Marietta Corporation

    I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.

  • eFortuna

    Mihaela Teodorescu

    eFortuna

    The support team always responded promptly with quick to implement solutions.

  • TrustPay

    Hilda Andrejkovičová

    TrustPay

    It helps us categorize the nature of the tickets and statistically track what our clients need most.

  • Nay

    Alexandra Danišová

    Nay

    We see LiveAgent as a great tool for communicating with customers.

  • m:zone

    Samuel Smahel

    m:zone

    LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.

  • Volterman

    David Chandler

    Volterman

    Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

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FAQ

How can you migrate from Gorgias to LiveAgent?

To migrate from Gorgias to LiveAgent, feel free to use third party service or a manual data transfer.

What data can you migrate from Gorgias to LiveAgent?

Your business can migrate data such as tickets, admins, agents, customer information, tags, attachments, and more from Gorgias to LiveAgent.

Related Resources to Gorgias migration

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