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Import contacts, agents and admin profiles
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Features | Liveagent
Try the best customer support alternative for free! No credit card required.
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Olark
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Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing.
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Olark doesn't offer ticketing.
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Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat.
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Olark offers Live Chat.
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Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center.
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Olark doesn't offer Call Center.
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Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service.
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Olark doesn't offer Self-Service.
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Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration.
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Olark doesn't offer a Facebook integration.
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Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration.
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Olark doesn't offer a Twitter integration.
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Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers an Instagram integration.
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Olark doesn't offer an Instagram integration.
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Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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Olark doesn't offer a Viber integration.
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WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
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LiveAgent offers a WhatsApp integration.
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Olark offers a WhatsApp integration.
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Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base.
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Olark doesn't offer knowledge base.
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Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum.
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Olark doesn't offer customer forum.
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Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules.
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Olark offers automation and rules.
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API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions.
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Olark offers API functions.
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Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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Olark doesn't offer IVR features.
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Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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Olark doesn't offer video calls.
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Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history.
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Olark offers unlimited history.
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Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites.
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Olark offers unlimited websites.
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Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons.
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Olark doesn't offer unlimited chat buttons.
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Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails.
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Olark doesn't offer unlimited tickets/mails.
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Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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Olark doesn't offer unlimited call recording.
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Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support.
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Olark doesn't offer unlimited 24/7 support.
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What you’ll get is a great help desk solution with the right tools, features and integrations for your support team. Improve your customer relationships with our reliable ticketing system, super fast live chat, knowledge base, call center or support via social media. LiveAgent can take care of your Facebook Messenger, Twitter, Instagram and even Viber and WhatsApp accounts. Acquire customers, deal with email marketing or marketing automation and provide the best customer experience with LiveAgent.
Provide great support to your customers and get great 24/7 support from LiveAgent
LiveAgent has all the tools, features and integrations you need to do your best job
Our proactive tools allow you to increase your revenue for a reasonable price
Our tools let you do more in the same amount of time
A great customer communication software should provide great tools to help improve agent workflow and help provide quick help to your clients. We carry something extra besides standard tools, such as email, ticketing, call center and knowledge base.
How about great email support, instant messaging, live chat software or great management system? Our live chat widget is the fastest on the market, with chat displayed speeds at 2.5 seconds. Furthermore, we offer support of social media channels such as Facebook Messenger, Twitter, Viber, WhatsApp, and even Instagram. Provide help to your customers from any channel they pick and still keep things organized within the dashboard.
Keeping communication alive is our specialty. We offer our customers a 24/7 support. Contact us whenever you need help or simply want to ask us something.
We work the same as you do, with LiveAgent. That means you can pick a channel you want. Shoot us an email, start a chat with us, get on social media or call us whenever you need it. It’s all included in our plan, so feel free to take advantage of it. We’ll do our best to help you out.
3,000+ Trustpilot | GetApp | G2 crowd reviews
Roman Bosch
Partly
It’s a pleasure to have a great portal that improves our customer service.
Christine Preusler
HostingAdvice
LiveAgent empowers our agents to provide better, faster, and more accurate support.
Karl Dieterich
Covomo
LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
Hendrik Henze
HEWO Internetmarketing
We have been using LiveAgent since August and we are really satisfied with it.
Razvan Sava
Webmaster Deals
Since we are using LiveAgent our response time improved by 60%.
Taras Baca
XperienceHR
Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
Andrej Ftomin
TAZAR Group
I have to say, I have never experienced such a professional customer approach.
Matt Janaway
The Workplace Depot
We find LiveAgent to be the best live chat solution by far.
Viviane Carter
CSI Products
We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
Christian Lange
Lucky-Bike
With LiveAgent we’re able to give our customers support wherever they are.
Jens Malmqvist
Projure
I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
Catana Alexandru
Websignal
I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
Jan Wienk
All British Casino
With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
Allan Bjerkan
Norske Automaten
LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
Sissy Böttcher
Study Portals
We like it because it is easy to use and offers great functionality, such as useful reporting features.
Peter Koning
TypoAssassin
We love LiveAgent - it makes supporting our customers easy.
Aranzazu F
Factorchic
We like to offer our customers the best support experience. That’s why we chose LiveAgent.
Rick Nuske
MyFutureBusiness
From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
Vojtech Kelecsenyi
123-Nakup
LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Rafael Kobalyan
Betconstruct
Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
Martin Drugaj
Atomer
We’ve been using LiveAgent since 2013. We can't imagine working without it.
Ivan Golubović
AVMarket
It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Rustem Gimaev
Antalya Consulting Language Center
Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
Randy Bryan
tekRESCUE
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Timothy G. Keys
Marietta Corporation
I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
Mihaela Teodorescu
eFortuna
The support team always responded promptly with quick to implement solutions.
Hilda Andrejkovičová
TrustPay
It helps us categorize the nature of the tickets and statistically track what our clients need most.
Alexandra Danišová
Nay
We see LiveAgent as a great tool for communicating with customers.
Samuel Smahel
m:zone
LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
David Chandler
Volterman
Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Migrate your data from any of the below-listed software solution providers for free. Make the switch today. We’ve got you covered.
Want to migrate from Lucep to LiveAgent?
Get LiveAgent software for help desk support with over 175 features and 40 integrations. Choose from free or paid plans with multiple language options.
Moving from Extend to LiveAgent?
LiveAgent offers customer service software and VoIP phone systems to improve brand reputation and customer relationships. It focuses on personal connections, exceptional experiences, and turning buyers into brand advocates for sustainable business growth.
Moving from Novocall to LiveAgent?
Agent offers customer service software and VoIP phone systems to improve customer relationships and reputation. LiveAgent is a highly-rated help desk software trusted by major companies, offering over 175 features, language support, and a free trial. It is recommended as an alternative for businesses looking to enhance their customer experience.
Moving from Drift to LiveAgent?
LiveAgent offers customer service software and VoIP phone systems to improve customer relationships and reputation. It focuses on personal connections and exceptional experiences to sustain business growth.
Looking to move from LiveChat to LiveAgent?
LiveAgent is praised by customers for speeding up communication, improving customer service, and boosting sales. It has been used by well-known companies such as Huawei and BMW. Migrating from other solutions is possible.
Social media marketing offers organizations the opportunity to reach a wider audience and gather insights, but comes with challenges like managing accounts and protecting brand reputation. LiveAgent provides customer service software and VoIP phone systems to improve marketing reputation and productivity levels. Building transformative relationships and turning satisfied buyers into brand advocates are crucial for sustainable business growth.
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