"From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress. "
Say goodbye to slow, subpar software
Switch to LiveAgent & migrate your data from Qonvo today.
No setup fee
Customer service 24/7
No credit card required
Cancel any time
Pure Chat vs LiveAgent Comparison
| Feature | LiveAgent | Pure Chat |
|---|---|---|
| Ticketing | ✅ Yes | ❌ No |
| Live Chat | ✅ Yes | ✅ Yes |
| Call Center | ✅ Yes | ❌ No |
| Self-Service | ✅ Yes | ❌ No |
| ✅ Yes | ❌ No | |
| ✅ Yes | ❌ No | |
| ✅ Yes | ❌ No | |
| Viber | ✅ Yes | ❌ No |
| ✅ Yes | ❌ No | |
| Knowledge Base | ✅ Yes | ❌ No |
| Customer Forum | ✅ Yes | ❌ No |
| Automation and Rules | ✅ Yes | ❌ No |
| API | ✅ Yes | ✅ Yes |
| Interactive Voice Response (IVR) | ✅ Yes | ❌ No |
| Video Calls | ✅ Yes | ❌ No |
| Unlimited History | ✅ Yes | ✅ Yes |
| Unlimited Websites | ✅ Yes | ✅ Yes |
| Unlimited Chat Buttons | ✅ Yes | ❌ No |
| Unlimited Tickets/Mails | ✅ Yes | ❌ No |
| Unlimited Call Recording | ✅ Yes | ❌ No |
| Unlimited 24/7 Support | ✅ Yes | ✅ Yes |
Transfer your data today
Get access to a solution that can do more than chat. Our ticketing system supports email, the fastest live chat widget on the market, call center, social media, and customer portal with knowledge base. Give it a try today and see how you can benefit from one of the best help desk software in the market.
Want to handle it yourself?
We are currently working on a Pure Chat migration plugin for LiveAgent. Stay tuned for more information.
What kind of data can I migrate from Pure Chat?
- People
Migrate agents, admins, end users and customers with ease.
- Tags
Migrate all your department and ticket tags.
- Tickets
Migrate tickets, attachments, user fields, and ticket fields to our helpdesk ticketing software.
Ready to migrate from Pure Chat to LiveAgent?
Have a look at some perks you get when you make a switch to LiveAgent
Outstanding customer service
24/7 support from our agents. We're there whenever you need us.
Ultimate help desk solution
Useful tools, more than 175 features and over 40 integrations. Our service desk software has everything you need
Choose your language
Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.
Significant savings and ROI
LiveAgent offers a forever free plan, as well as three other plans for bargain price.
Use LiveAgent for...
LiveAgent helpdesk software adapts to your company size and industry. We've been helping organizations of all sizes and types. Check what is their experience with using our solution.
Starter
Per agent · up to 5 agents
Email, chat and AI for a small team getting started.
$19
/agent/mo
$19
Billed monthly · cancel anytime
$15 billed annually · save 21%
How much you get
AI agents
1
Departments
10
Email accounts
3
Live chat buttons
2
Included
Email ticketing and contact forms
Live chat and chatbot
Knowledge base
All AI features
No social channels, call center or reporting
Team
Per agent · up to 15 agents
Every channel, call center and AI for a growing team.
$35
/agent/mo
$35
Billed monthly · cancel anytime
$29 billed annually · save 17%
How much you get
AI agents
5
Departments
20
Email accounts
10
Live chat buttons
5
Included
Everything in Starter
Facebook, Instagram, X, Viber, WhatsApp, Telegram
Call center
Reporting, CSAT surveys and time reporting
SSO, SLA rules and custom roles
MOST POPULAR
Business
Per agent · any team size
More AI agents, departments and email accounts, plus MCP.
$59
/agent/mo
$59
Billed monthly · cancel anytime
$49 billed annually · save 17%
How much you get
AI agents
50
Departments
150
Email accounts
150
Live chat buttons
50
Included
Everything in Team
MCP server: connect your own AI tools to LiveAgent
LiveAgent branding removal
Audit log and department roles
Testimonials
What our existing customers say about us
"From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress. "
"From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"With LiveAgent we're able to give our customers support wherever they are. "
"With LiveAgent we're able to give our customers support wherever they are. "
"I have to say, I have never experienced such a professional customer approach. "
"I have to say, I have never experienced such a professional customer approach. "
"With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates. "
"With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates. "
"I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value. "
"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "
"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "
"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "
"Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent. "
"We have been using LiveAgent since August and we are really satisfied with it. "
"We have been using LiveAgent since August and we are really satisfied with it. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"I have to say, I have never experienced such a professional customer approach. "
"With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates. "
"I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value. "
"Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent. "
"Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent. "
"With LiveAgent we're able to give our customers support wherever they are. "
"I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value. "
"We have been using LiveAgent since August and we are really satisfied with it. "