Looking for a Channels alternative?
Discover why LiveAgent is the best Channels alternative on the market.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
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Fed up with your help desk software?
Give your customer support desk more than just a call center with LiveAgent. Connect with your customers via email, live chat, social media and provide them information with our knowledge base.
Switching is simple and pricing is affordable.
Your call center surrounded by different customer channels.
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Channels vs LiveAgent at a glance
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
Channels
|
|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing.
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Channels doesn't offer ticketing.
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| Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat.
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Channels doesn't offer Live Chat.
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| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center.
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Channels offers Call Center.
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| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service.
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Channels doesn't offer Self-Service.
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| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration.
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Channels doesn't offer a Facebook integration.
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| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration.
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Channels doesn't offer a Twitter integration.
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| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers an Instagram integration.
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Channels doesn't offer an Instagram integration.
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| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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Channels doesn't offer a Viber integration.
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| WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
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LiveAgent offers a WhatsApp integration.
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Channels offers a WhatsApp integration.
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| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base.
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Channels doesn't offer knowledge base.
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| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum.
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Channels doesn't offer customer forum.
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| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules.
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Channels offers automation and rules.
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| API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions.
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Channels offers API functions.
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| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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Channels offers IVR features.
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| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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Channels doesn't offer video calls.
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| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history.
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Channels doesn't offer unlimited history.
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| Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites.
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Channels doesn't offer unlimited websites.
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| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons.
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Channels doesn't offer unlimited chat buttons.
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| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails.
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Channels doesn't offer unlimited tickets/mails.
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| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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Channels doesn't offer unlimited call recording.
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| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support.
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Channels offers unlimited 24/7 support.
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Powerful Channels alternative
Go beyond phone calls with LiveAgent and provide your customers with multiple means of communication. Email, live chat, social media like Facebook, Twitter and Instagram, call center and knowledge base are the tools you need to enrich your help desk and give your customers more convenience.
All of this is for a reasonable price, so you won’t overpay. LiveAgent offers three great pricing plans which won’t ruin your budget.
The fastest live chat widget
LiveAgent has the fastest live chat widget available on the market, with chat displayed speeds at 2.5 seconds. You can’t get anything faster than that. A fast chat widget allows your customers to reach you quickly straight from your website.
Turn your website visitors into paying customers and increase the engagement.
We have got something for everyone
Every business deserves beter customer service
Call center support
Besides many other features, LiveAgent also supports call center integration. It’s quick and easy to set up!
Affordable pricing
LiveAgent packs a punch for a reasonable price. Choose one from our three paid plans or pick out separate features to customize your help desk.
Reliable call center
Besides other means of communication, you can still provide your customers with phone support. The setup is done and ready within minutes and you can connect via browser, phone or any other equipment your prefer.
There is no need for 3rd party providers, LiveAgent takes care of everything for you.
Ready to improve your service?
Get more and give more! Have a look at our great pricing plans and decide for yourself.
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Stay closer to your customers and help them faster with LiveAgent.
See why companies made a switch to LiveAgent
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Compare LiveAgent with different call center software
Curious to see how we measure up to other popular call center solutions? Check out our comparison pages and discover all that we have to offer.
FAQ
How does LiveAgent compare to Channels?
LiveAgent´s inbound call center software offers the following extra features over Channels: call center, social media integrations, knowledge base, and customer forum.
What are the extra benefits of using LiveAgent over Channels?
The extra benefits of using LiveAgent free customer management software over Channels include increased customer satisfaction, customer retention, decreased customer service costs, reduced churn rate, and better agent workflow.
Your customer communication management software at first glance.
The given text highlights the importance of effective customer communication for business success. The software offered allows tracking of all customer interactions from one dashboard, with no setup fee and 24/7 customer service. A 14-day free trial is available, and signing up with a company email provides a 30-day trial with no credit card required. The text contains repeated sections and promotes the LiveAgent subdomain with various free trial options.
Moving from Birdseed to LiveAgent?
LiveAgent is a help desk software that supports language adaptable widgets. It offers outstanding 24/7 customer service and has over 175 features and 40 integrations. By switching to LiveAgent, you can increase savings and ROI. The software also supports 43 different translations. You can try it for free with a 14-day trial or choose from three paid plans, starting at $9/month. Migrating from Birdseed to LiveAgent is easy and LiveAgent is highly rated by companies like Huawei, BMW, Yamaha, and Oxford University.
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Software Reviews To Help You Decide
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