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Migrating from Vocalcom to LiveAgent?
Migrate to LiveAgent and start providing quality customer support across every important customer channel. Get access to a fully featured help desk system with a variety of integrations, and 24/7 support. Start your free trial today.
Vocalcom vs LiveAgent comparison
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
Vocalcom
|
|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing.
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Vocalcom offers ticketing.
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| Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat.
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Vocalcom offers Live Chat.
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| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center.
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Vocalcom offers Call Center.
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| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service portal.
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Vocalcom offers self-service portal.
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| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration.
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Vocalcom offers a Facebook integration.
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| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration.
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Vocalcom offers a Twitter integration.
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| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers an Instagram integration.
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Vocalcom offers an Instagram integration.
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| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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Vocalcom offers a Viber integration.
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| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base.
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Vocalcom doesn't offer knowledge base.
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| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum.
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Vocalcom doesn't offer customer forum.
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| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules.
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Vocalcom offers automation and rules.
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| API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions.
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Vocalcom offers API functions.
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| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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Vocalcom offers IVR features.
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| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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Vocalcom doesn't offer video calls.
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| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history.
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Vocalcom offers unlimited history.
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| Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites.
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Vocalcom doesn't offer unlimited websites.
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| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons.
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Vocalcom doesn't offer unlimited chat buttons.
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| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails.
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Vocalcom offers unlimited tickets/mails.
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| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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Vocalcom doesn't offer unlimited call recording.
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| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support.
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Vocalcom doesn't offer unlimited 24/7 support.
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Data transfer is just a few steps away
Get familiar with our solution and see what it can do for you. Access a ticketing system that supports email, live chat, social media, calls, or a customer portal for a fair price.
Would you like to migrate on your own?
We are currently working on a Vocalcom migration plugin for LiveAgent. Stay tuned for more information.
What kind of data can I migrate from Vocalcom?
People
Migrate agents, admins, end users and customers with ease.
Tags
Migrate all your department and ticket tags.
Ready to migrate from Vocalcom to LiveAgent?
Have a look at some perks you get when you make a switch to LiveAgent
Outstanding customer service
24/7 support from our agents. We’re there whenever you need us.
Ultimate help desk solution
Useful tools, more than 175 features and over 40 integrations. We have everything you need.
Choose your language
Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.
Migrate your data from Vocalcom today
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2023. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.
Small business
- Unlimited ticket history
- 3 email addresses
- 3 contact forms
- 1 API key
Medium business
- Everything in Small, plus
- 10 email addresses
- 3 live chat buttons
- Departments management
Large business
- Everything in Medium plus
- 40 email addresses
- 10 live chat buttons
Free
- 7 days ticket history
- 1 email address
- 1 chat button
- 1 contact form
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Migrating from other platforms?
Migrate your data from any of the below-listed solution providers for free. Make the switch today. We’ve got you covered.
FAQ
How can you migrate from Vocalcom to LiveAgent?
Transfer your data manually, or let us know if you're interested in a migration plugin.
What are the benefits of LiveAgent?
LiveAgent is a help desk software that allows you to automate and manage your customer support tickets from one interface. The software is fully customizable and is available in more than 48 languages.
What data can you migrate from Vocalcom to LiveAgent?
LiveAgent allows you to migrate data such as tickets, ticket tags, customers, admins, and more.
Migrate your data from CallHub to LiveAgent
LiveAgent offers a call center solution with features such as email, live chat, customer portal, and social media integration. By migrating from CallHub to LiveAgent, users can gain access to state-of-the-art ticketing systems and experience the benefits of using LiveAgent. A free trial is available for 7 or 30 days with no setup fee, customer service available 24/7, and no credit card required.
Upgrade your customer support with LiveAgent's ticketing-based help desk system that offers integration with Viber and WhatsApp, a knowledge base, customer forum, automation and rules, API functions, IVR features, unlimited history, chat buttons and tickets, call recordings, and 24/7 support. Migrate today and incorporate email, live chat, call center, customer portal, knowledge base, and social media channels. LiveAgent also offers migration plugins for various software. Stay tuned for the LiveHelpNow migration plugin.
The text is about LiveAgent, a customer service software company that offers features such as VoIP phone systems, self-service software, inbound call center software, complaint management system, client portal software, email management software, and help desk software for startups. The company also provides data migration and support services, and has won awards and certificates. Users can sign up for a free trial and receive updates and discounts through the company's newsletter. The text also includes sales contacts, a schedule for demos, and a contact form for further inquiries.
LiveAgent is a top-rated help desk software for SMBs that offers language adaptable widgets and data migration from LiveChat. It has a variety of affordable plans with features such as unlimited ticket history, multiple email addresses, live chat buttons, and WhatsApp integration. A 14-day trial is available with no credit card required. Join top companies like Huawei, BMW, Yamaha, and Oxford University in providing world-class customer support.
LiveAgent offers a wide range of integrations with social media platforms, such as Twitter, Facebook, Instagram, Viber, and WhatsApp. These integrations help users to manage all comments, mentions, and messages from different platforms in one place. LiveAgent also provides unlimited history, websites, chat buttons, and tickets/mails, as well as automation and rules, API functions, IVR features, video calls, a self-service portal, and a call center. Additionally, LiveAgent offers customer forum and knowledge base. Compared to LiveAgent, Customerly has some limitations in terms of social media integrations, call center, API functions, and unlimited call recording. However, Customerly also provides some useful features such as ticketing and live chat.
LiveAgent has been endorsed by several users who have experienced improved communication with customers and increased customer satisfaction and sales. The platform also empowers agents to provide better and more accurate support. Huawei, BMW, Yamaha, and O2 are among the companies that have utilized LiveAgent's services. The platform offers a free 14-day trial and data migration from other help desk solutions.
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