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Features | Liveagent
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Vocalcom
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Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing.
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Vocalcom offers ticketing.
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Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat.
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Vocalcom offers Live Chat.
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Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center.
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Vocalcom offers Call Center.
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Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service portal.
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Vocalcom offers self-service portal.
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Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration.
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Vocalcom offers a Facebook integration.
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Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration.
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Vocalcom offers a Twitter integration.
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Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers an Instagram integration.
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Vocalcom offers an Instagram integration.
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Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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Vocalcom offers a Viber integration.
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Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base.
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Vocalcom doesn't offer knowledge base.
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Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum.
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Vocalcom doesn't offer customer forum.
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Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules.
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Vocalcom offers automation and rules.
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API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions.
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Vocalcom offers API functions.
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Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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Vocalcom offers IVR features.
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Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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Vocalcom doesn't offer video calls.
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Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history.
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Vocalcom offers unlimited history.
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Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites.
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Vocalcom doesn't offer unlimited websites.
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Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons.
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Vocalcom doesn't offer unlimited chat buttons.
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Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails.
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Vocalcom offers unlimited tickets/mails.
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Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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Vocalcom doesn't offer unlimited call recording.
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Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support.
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Vocalcom doesn't offer unlimited 24/7 support.
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Get familiar with our solution and see what it can do for you. Access a ticketing system that supports email, live chat, social media, calls, or a customer portal for a fair price.
We are currently working on a Vocalcom migration plugin for LiveAgent. Stay tuned for more information.
Migrate agents, admins, end users and customers with ease.
Migrate tickets, attachments, user fields, and ticket fields.
Migrate all your department and ticket tags.
Have a look at some perks you get when you make a switch to LiveAgent
24/7 support from our agents. We’re there whenever you need us.
Useful tools, more than 175 features and over 40 integrations. We have everything you need.
Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2023. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.
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Migrate your data from any of the below-listed solution providers for free. Make the switch today. We’ve got you covered.
Migrate your data from CallHub to LiveAgent
LiveAgent is a top-rated help desk software trusted by companies like Huawei and BMW. It offers various features and integrations for successful customer service and business growth.
Moving from Smartsupp to LiveAgent?
Increase response speeds by 26% with LiveAgent. Join satisfied customers using the omnichannel solution. LiveAgent offers comprehensive customer service software for businesses.
Moving from Extend to LiveAgent?
LiveAgent offers customer service software and VoIP phone systems to improve brand reputation and customer relationships. It focuses on personal connections, exceptional experiences, and turning buyers into brand advocates for sustainable business growth.
Looking to move from LiveChat to LiveAgent?
LiveAgent is praised by customers for speeding up communication, improving customer service, and boosting sales. It has been used by well-known companies such as Huawei and BMW. Migrating from other solutions is possible.
Social media marketing offers organizations the opportunity to reach a wider audience and gather insights, but comes with challenges like managing accounts and protecting brand reputation. LiveAgent provides customer service software and VoIP phone systems to improve marketing reputation and productivity levels. Building transformative relationships and turning satisfied buyers into brand advocates are crucial for sustainable business growth.
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