Looking for an alternative to OTRS?

Discover why LiveAgent is the best OTRS alternative on the market.

  • ✓ No setup fee    
  • ✓ Customer service 24/7    
  • ✓ No credit card required    
  • ✓ Cancel any time
Used by
Forbes logo
airbus logo
Nascar logo
Help desk software comparison
Alternatives background

Fed up with your help desk software?

If you’re looking for an alternative to OTRS, try LiveAgent today. LiveAgent is a customer support software with intelligent service management and plenty of collaborative features suitable for enterprise service management, and service to customers. 

Do the best work during business hours and provide excellent service for customers and service teams alike with a flexible solution. Ticket management, time tracking, ticket history, real-time chat on mobile devices, and many more critical business tools can be yours for a fair price.

Keep on reading to find out what task management capabilities and other key features of LiveAgent has. Or give it a try with our free 14-day trial. 

  • LiveAgent badge - Captera shortlist 2023
  • LiveAgent - GetApp Category Leader 2023 badge
  • LiveAgent badge - Captera shortlist 2023

OTRS vs LiveAgent at a glance

Features Liveagent OTRS
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
OTRS offers ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
OTRS offers Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
OTRS doesn't offer Call Center.
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal.
OTRS offers self-service portal.
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
OTRS offers a Facebook integration.
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
OTRS offers a Twitter integration.
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Instagram integration.
OTRS doesn't offer a Instagram integration.
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
OTRS doesn't offer a Viber integration.
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
OTRS doesn't offer a WhatsApp integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
OTRS offers knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
OTRS doesn't offer customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
OTRS offers automation and rules.
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
OTRS offers API functions.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
OTRS doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
OTRS doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
OTRS doesn't offer unlimited history.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
OTRS doesn't offer unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
OTRS doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
OTRS doesn't offer unlimited tickets/mails.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
OTRS doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
OTRS offers unlimited 24/7 support.
LiveAgent Product Tour | Live Agent02:25Youtube video: LiveAgent Product Tour
Live Agent

Single platform for intuitive task management and customer service

LiveAgent does its best to fulfill your business requirements with a wealth of features. This includes employee management, time & attendance, and other managerial tasks while providing the best tools for customer service.


Get the job done from one inbox

Ticket management is the key workflow tool that handles all incoming emails, live chat, social media, and call center communication into one single inbox. You can also create a customer portal to gather company knowledge in knowledge base articles from one single platform. 

Ticket fields in Help desk ticketing software - LiveAgent
Time report in Help desk software - LiveAgent

Easier workflow that saves your time

Save your team’s time and create strong company processes with intuitive workflows. Besides the ticket request system, LiveAgent offers plenty of digital workflows like tags, filtering, gamification & badges, network monitorings, and other features that make a successful business.

Customer support solution with omnichannel ticket management

LiveAgent streamlines multiple customer service channels into one piece of software

Create a personal connection via real-time chat

A variety of alternatives do a great job with their customer service software, however, not all of them can give you a real-time chat widget. LiveAgent has the fastest one out there, with chat displayed speed at 2.5 seconds.

Real-time chat feature in Help desk ticketing system - LiveAgent
Live chat connections

Get ready for happy customers

Customer satisfaction ratings and customer service management can be easily improved by placing a simple real-time chat button on your website. Customers browsing your website can simply click and chat with your agents at any given time.

Make your job fun with the right features

Combined with features such as time-tracking, real-time typing view, gamification, and other employee contributions features LiveAgent will make sure you can do anything from one customer service management software.

Agent ranking feature in Help desk software - LiveAgent

Live chat for excellent service to customers

Animated Gifs in help desk ticket answers - LiveAgent

Features and integrations for efficient customer services

Take advantage of critical business tools and do more during your business hours. Every tool in LiveAgent is backed up by effective collaborative features that function on a variety of platforms and make thriving companies increase their user satisfaction rate. 

Great workflow management

Service reporting, employee scheduling, network monitoring, and other managerial tasks can be easily handled from the user-friendly interface via intuitive workflows. These digital workflows can handle any customer requests and manage a built-in self-service portal.

Agents in Help desk software - LiveAgent
Website visitor tracking feature in Help desk software - LiveAgent

We're here to help you out anytime

Furthermore, we care about keeping happy users happy. That’s why you can contact us 24/7 with any requests you can’t handle and we’ll do our best to help you out whenever you need it. Give us a call or a message whenever you need to.

Save more with LiveAgent

Happy users handle customer requests with LiveAgent 

Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

black Slido logo
  • Partly

    Roman Bosch


    It’s a pleasure to have a great portal that improves our customer service.

  • HostingAdvice.com

    Christine Preusler


    LiveAgent empowers our agents to provide better, faster, and more accurate support.

  • covomo

    Karl Dieterich


    LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.

  • HEWO

    Hendrik Henze

    HEWO Internetmarketing

    We have been using LiveAgent since August and we are really satisfied with it.

  • WebMaster Deals

    Razvan Sava

    Webmaster Deals

    Since we are using LiveAgent our response time improved by 60%.

  • XperienceHR

    Taras Baca


    Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.

  • TAZAR Group

    Andrej Ftomin

    TAZAR Group

    I have to say, I have never experienced such a professional customer approach.

  • The Workplace Depot

    Matt Janaway

    The Workplace Depot

    We find LiveAgent to be the best live chat solution by far.

  • CSI Products

    Viviane Carter

    CSI Products

    We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.

  • Lucky Bike

    Christian Lange


    With LiveAgent we’re able to give our customers support wherever they are.

  • Projure

    Jens Malmqvist


    I can recommend LiveAgent to anyone interested in making their customer service better and more effective.

  • Websignal

    Catana Alexandru


    I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.

  • All British Casino

    Jan Wienk

    All British Casino

    With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.

  • Norske Automaten

    Allan Bjerkan

    Norske Automaten

    LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!

  • Study Portals

    Sissy Böttcher

    Study Portals

    We like it because it is easy to use and offers great functionality, such as useful reporting features.

  • TypoAssassin

    Peter Koning


    We love LiveAgent - it makes supporting our customers easy.

  • Factorchic

    Aranzazu F


    We like to offer our customers the best support experience. That’s why we chose LiveAgent.

  • MyFutureBusiness

    Rick Nuske


    From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.

  • 123 Nakup

    Vojtech Kelecsenyi


    LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.

  • Betconstruct

    Rafael Kobalyan


    Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.

  • Atomer

    Martin Drugaj


    We’ve been using LiveAgent since 2013. We can't imagine working without it.

  • AVMarket

    Ivan Golubović


    It's a cost-effective solution that can help you with a large amount of support requests via different channels.

  • Antalya Consulting Language Center

    Rustem Gimaev

    Antalya Consulting Language Center

    Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.

  • tekRESCUE

    Randy Bryan


    LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...

  • Marietta Corporation

    Timothy G. Keys

    Marietta Corporation

    I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.

  • eFortuna

    Mihaela Teodorescu


    The support team always responded promptly with quick to implement solutions.

  • TrustPay

    Hilda Andrejkovičová


    It helps us categorize the nature of the tickets and statistically track what our clients need most.

  • Nay

    Alexandra Danišová


    We see LiveAgent as a great tool for communicating with customers.

  • m:zone

    Samuel Smahel


    LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.

  • Volterman

    David Chandler


    Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

Ready to try it out for free?

Start your free 14-day trial today or have a look at our pricing plans to see which one works the best for your business processes. Feel free to also check additional resources and the usability of LiveAgent as intelligent service management software. 

Did we meet your business requirements? Click the button below and start using LiveAgent today.

Chat invitation gallery in Live chat software - LiveAgent

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

Try it now for free No Credit Card Required


How does LiveAgent compare to OTRS?

LiveAgent offers the following extra features over OTRS: call center, Instagram integration, Viber integration, customer forum, and unlimited chat buttons.

What are the extra benefits of using LiveAgent over OTRS?

The extra benefits of using LiveAgent over OTRS include increased customer satisfaction, customer retention, decreased customer service costs, reduced churn rate, and better agent workflow.

Related Articles to OTRS alternative
LiveAgent is a great Tidio alternative with super-fast live chat and a multi-channel ticketing system with fair pricing.

Looking for a Tidio alternative?

LiveAgent is being presented as the best alternative to Tidio for customer communication software. Features such as 24/7 customer service and no setup fee are highlighted, and a free trial is available for 7 or 30 days. The unified system offers various channels for customer interactions, such as email, live chat, social media, call center, and knowledge base. The software aims to improve customer satisfaction and offers a convenient experience for users.

LiveAgent offers more than 175 useful features, the fastest live chat widget on the market. Call center and even coverage of channels like Instagram.

Looking for a LiveChat alternative?

LiveAgent is a great LiveChat alternative with over 175 features including the fastest chat widget, call center and coverage of channels like Instagram and Viber. The migration process from LiveChat to LiveAgent is easy and free, taking only 5 minutes. Plus, there is no setup fee, customer service is available 24/7, and no credit card is required. Start a 7 or 30 day free trial today by signing up with your email or your company email to get a sub-domain for your LiveAgent account.

Want better call support? Try LiveAgent that can do much more than just phone calls. Find out about the benefits and key features of LiveAgent help desk.

Looking for a LiveCall alternative?

Discover why LiveAgent is the best LiveCall alternative on the market, with no setup fee, 24/7 customer service, and no credit card required. Stay closer to your customers and help them faster with LiveAgent's email, live chat, social media and knowledge base options. Start a free trial for 7 or 30 days with no credit card required.

LiveAgent has more than 175 features, over 40 integrations and a great price tag. See why you should switch from HelpCrunch to LiveAgent.

Looking for a HelpCrunch alternative?

LiveAgent is a great alternative to HelpCrunch for help desk software. It offers more than just live chat, with features such as email, social media, knowledge base, and call equipment integration. With over 175 features and 40 integrations, LiveAgent is an excellent way to communicate with customers. Customers can start a 7-day free trial with a free email or a 30-day trial with a company email. No credit card required.

Switch from Hesk to LiveAgent and get a multi-channel ticketing system that handles social media and a super-fast live chat widget.

Looking for a Hesk alternative?

The LiveAgent tool has received positive reviews from various companies and professionals. It helps categorize the nature of tickets and statistically track clients' needs, empowers agents to provide better support, and improves customer service and productivity. Users have reported faster response times and an increase in customer satisfaction and sales. LiveAgent is reliable, reasonably priced, and easy to use, making it a great choice for any fast-paced online business.

LiveAgent makes a perfect HelpSpot alternative. Introduce yourself to our incredible multi-channel ticketing system and start your free trial.

Searching for an alternative to HelpSpot?

LiveAgent is presented as the best alternative to HelpSpot because of its ability to manage customer support inquiries across multiple channels. Offering affordable paid plans and a free 14-day trial, LiveAgent claims to provide world-class customer service that doesn't have to be expensive. The software unifies communication channels such as emails, live chat, social media, call center, and customer portals into one place. Signing up for LiveAgent requires no setup fee or credit card, and customer service is available 24/7.

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.

Schedule a one-on-one call and discover how LiveAgent can benefit your business.

We’re available on multiple dates

Schedule a demo