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Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Looking for an alternative to OTRS?

If you’re looking for an alternative to OTRS, try LiveAgent today. LiveAgent is a customer support software with intelligent service management and plenty of collaborative features suitable for enterprise service management, and service to customers. 

Do the best work during business hours and provide excellent service for customers and service teams alike with a flexible solution. Ticket management, time tracking, ticket history, real-time chat on mobile devices, and many more critical business tools can be yours for a fair price.

Keep on reading to find out what task management capabilities and other key features of LiveAgent has. Or give it a try with our free 14-day trial. 

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Single platform for intuitive task management and customer service

LiveAgent does its best to fulfill your business requirements with a wealth of features. This includes employee management, time & attendance, and other managerial tasks while providing the best tools for customer service.

 

Get the job done from one inbox

Ticket management is the key workflow tool that handles all incoming emails, live chat, social media, and call center communication into one single inbox. You can also create a customer portal to gather company knowledge in knowledge base articles from one single platform. 

Ticket fields in Help desk ticketing software - LiveAgent
Time report in Help desk software - LiveAgent

Easier workflow that saves your time

Save your team’s time and create strong company processes with intuitive workflows. Besides the ticket request system, LiveAgent offers plenty of digital workflows like tags, filtering, gamification & badges, network monitorings, and other features that make a successful business.

Customer support solution with omnichannel ticket management

LiveAgent streamlines multiple customer service channels into one piece of software

Create a personal connection via real-time chat

A variety of alternatives do a great job with their customer service software, however, not all of them can give you a real-time chat widget. LiveAgent has the fastest one out there, with chat displayed speed at 2.5 seconds.

 

Real-time chat feature in Help desk ticketing system - LiveAgent
Live chat connections

Get ready for happy customers

Customer satisfaction ratings and customer service management can be easily improved by placing a simple real-time chat button on your website. Customers browsing your website can simply click and chat with your agents at any given time. 

Make your job fun with the right features

Combined with features such as time-tracking, real-time typing view, gamification, and other employee contributions features LiveAgent will make sure you can do anything from one customer service management software. 

Agent ranking feature in Help desk software - LiveAgent

Live chat for excellent service to customers

Animated Gifs in help desk ticket answers - LiveAgent

Features and integrations for efficient customer services

Take advantage of critical business tools and do more during your business hours. Every tool in LiveAgent is backed up by effective collaborative features that function on a variety of platforms and make thriving companies increase their user satisfaction rate. 

Great workflow management

Service reporting, employee scheduling, network monitoring, and other managerial tasks can be easily handled from the user-friendly interface via intuitive workflows. These digital workflows can handle any customer requests and managing a built-in self-service portal.

Agents in Help desk software - LiveAgent
Website visitor tracking feature in Help desk software - LiveAgent

We're here to help you out anytime

Furthermore, we care about keeping happy users happy. That’s why you can contact us 24/7 with any requests you can’t handle and we’ll do our best to help you out whenever you need it. Give us a call or a message whenever you need to.

Happy users handle customer requests with LiveAgent 

Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO
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    Roman Bosch

    Partly

    It’s a pleasure to have a great portal that improves our customer service.

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    Christine Preusler

    HostingAdvice

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    Covomo

    LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.

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    HEWO Internetmarketing

    We have been using LiveAgent since August and we are really satisfied with it.

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    Webmaster Deals

    Since we are using LiveAgent our response time increased by 60%.

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    Taras Baca

    XperienceHR

    Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.

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    Andrej Ftomin

    TAZAR Group

    I have to say, I have never experienced such a professional customer approach.

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    Matt Janaway

    The Workplace Depot

    We find LiveAgent to be the best live chat solution by far.

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    CSI Products

    We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.

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    Lucky-Bike

    With LiveAgent we’re able to give our customers support wherever they are.

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    Jens Malmqvist

    Projure

    I can recommend LiveAgent to anyone interested in making their customer service better and more effective.

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    Catana Alexandru

    Websignal

    I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.

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    Jan Wienk

    All British Casino

    With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.

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    Allan Bjerkan

    Norske Automaten

    LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!

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    Sissy Böttcher

    Study Portals

    We like it because it is easy to use and offers great functionality, such as useful reporting features.

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    Peter Koning

    TypoAssassin

    We love LiveAgent - it makes supporting our customers easy.

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    Aranzazu F

    Factorchic

    We like to offer our customers the best support experience. That’s why we chose LiveAgent.

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    Rick Nuske

    MyFutureBusiness

    From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.

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    Vojtech Kelecsenyi

    123-Nakup

    LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.

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    Rafael Kobalyan

    Betconstruct

    Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.

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    Martin Drugaj

    Atomer

    We’ve been using LiveAgent since 2013. We can't imagine working without it.

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    Ivan Golubović

    AVMarket

    It's a cost-effective solution that can help you with a large amount of support requests via different channels.

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    Rustem Gimaev

    Antalya Consulting Language Center

    Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.

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    Randy Bryan

    tekRESCUE

    LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...

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    Marietta Corporation

    I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.

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    Mihaela Teodorescu

    eFortuna

    The support team always responded promptly with quick to implement solutions.

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    Hilda Andrejkovičová

    TrustPay

    It helps us categorize the nature of the tickets and statistically track what our clients need most.

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    Alexandra Danišová

    Nay

    We see LiveAgent as a great tool for communicating with customers.

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    Samuel Smahel

    m:zone

    LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.

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    David Chandler

    Volterman

    Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

Ready to try it out for free?

Start your free 14-day trial today or have a look at our pricing plans to see which one works the best for your business processes. Feel free to also check additional resources and the usability of LiveAgent as intelligent service management software. 

Did we meet your business requirements? Click the button below and start using LiveAgent today.

Chat invitation gallery in Live chat software - LiveAgent

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