40+ Live chat statistics you must know in 2024 and beyond
Live chat is a powerful tool for businesses, with high ROI and positive user opinions. It meets consumer expectations for immediate assistance and is preferred over other support options. However, businesses need to address user dislikes, such as scripted responses and accessing multiple systems. Despite its proven efficiency, many companies still haven't adopted live chat, but its usage continues to grow, making it a must-have communication platform for all businesses.
Looking for a Verloop alternative?
LiveAgent offers a range of features including self-service portals, social media integrations, knowledge bases, automation, and unlimited support. Verloop offers similar features but lacks Viber integration and certain call features.
Discover the best live chat alternative
LiveAgent is highly recommended as a superior alternative to Kayako, providing added value and quick, effective support solutions for businesses.
Searching for an alternative to 3CX?
LiveAgent has helped businesses achieve their goals by increasing customer satisfaction and sales. It combines live chat, ticketing, and automation to provide exceptional customer support. Start your free trial now.
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Get the fastest live chat widget on the market, with advanced features and proactive chat invitations. Use visitor monitoring for better workflow. Have a unified agent workspace with a reliable ticketing system and multi-channel engagement capabilities. Connect with customers seamlessly.
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