If you’re looking for an alternative to OTRS, try LiveAgent today. LiveAgent is a customer support software with intelligent service management and plenty of collaborative features suitable for enterprise service management, and service to customers.
Do the best work during business hours and provide excellent service for customers and service teams alike with a flexible solution. Ticket management, time tracking, ticket history, real-time chat on mobile devices, and many more critical business tools can be yours for a fair price.
Keep on reading to find out what task management capabilities and other key features of LiveAgent has. Or give it a try with our free 30-day trial.
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Features | Liveagent
Try the best customer support alternative for free! No credit card required.
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OTRS
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Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing.
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OTRS offers ticketing.
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Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat.
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OTRS offers Live Chat.
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Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center.
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OTRS doesn't offer Call Center.
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Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service portal.
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OTRS offers self-service portal.
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Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration.
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OTRS offers a Facebook integration.
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Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration.
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OTRS offers a Twitter integration.
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Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Instagram integration.
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OTRS doesn't offer a Instagram integration.
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Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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OTRS doesn't offer a Viber integration.
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WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
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LiveAgent offers a WhatsApp integration.
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OTRS doesn't offer a WhatsApp integration.
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Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base.
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OTRS offers knowledge base.
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Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum.
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OTRS doesn't offer customer forum.
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Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules.
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OTRS offers automation and rules.
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API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions.
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OTRS offers API functions.
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Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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OTRS doesn't offer IVR features.
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Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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OTRS doesn't offer video calls.
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Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history.
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OTRS doesn't offer unlimited history.
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Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites.
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OTRS doesn't offer unlimited websites.
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Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons.
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OTRS doesn't offer unlimited chat buttons.
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Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails.
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OTRS doesn't offer unlimited tickets/mails.
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Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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OTRS doesn't offer unlimited call recording.
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Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support.
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OTRS offers unlimited 24/7 support.
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LiveAgent does its best to fulfill your business requirements with a wealth of features. This includes employee management, time & attendance, and other managerial tasks while providing the best tools for customer service.
Ticket management is the key workflow tool that handles all incoming emails, live chat, social media, and call center communication into one single inbox. You can also create a customer portal to gather company knowledge in knowledge base articles from one single platform.
Save your team’s time and create strong company processes with intuitive workflows. Besides the ticket request system, LiveAgent offers plenty of digital workflows like tags, filtering, gamification & badges, network monitorings, and other features that make a successful business.
A variety of alternatives do a great job with their customer service software, however, not all of them can give you a real-time chat widget. LiveAgent has the fastest one out there, with chat displayed speed at 2.5 seconds.
Customer satisfaction ratings and customer service management can be easily improved by placing a simple real-time chat button on your website. Customers browsing your website can simply click and chat with your agents at any given time.
Combined with features such as time-tracking, real-time typing view, gamification, and other employee contributions features LiveAgent will make sure you can do anything from one customer service management software.
Take advantage of critical business tools and do more during your business hours. Every tool in LiveAgent is backed up by effective collaborative features that function on a variety of platforms and make thriving companies increase their user satisfaction rate.
Service reporting, employee scheduling, network monitoring, and other managerial tasks can be easily handled from the user-friendly interface via intuitive workflows. These digital workflows can handle any customer requests and manage a built-in self-service portal.
Furthermore, we care about keeping happy users happy. That’s why you can contact us 24/7 with any requests you can’t handle and we’ll do our best to help you out whenever you need it. Give us a call or a message whenever you need to.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Peter Komornik, CEO
Roman Bosch
Partly
It’s a pleasure to have a great portal that improves our customer service.
Christine Preusler
HostingAdvice
LiveAgent empowers our agents to provide better, faster, and more accurate support.
Karl Dieterich
Covomo
LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
Hendrik Henze
HEWO Internetmarketing
We have been using LiveAgent since August and we are really satisfied with it.
Razvan Sava
Webmaster Deals
Since we are using LiveAgent our response time improved by 60%.
Taras Baca
XperienceHR
Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
Andrej Ftomin
TAZAR Group
I have to say, I have never experienced such a professional customer approach.
Matt Janaway
The Workplace Depot
We find LiveAgent to be the best live chat solution by far.
Viviane Carter
CSI Products
We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
Christian Lange
Lucky-Bike
With LiveAgent we’re able to give our customers support wherever they are.
Jens Malmqvist
Projure
I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
Catana Alexandru
Websignal
I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
Jan Wienk
All British Casino
With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
Allan Bjerkan
Norske Automaten
LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
Sissy Böttcher
Study Portals
We like it because it is easy to use and offers great functionality, such as useful reporting features.
Peter Koning
TypoAssassin
We love LiveAgent - it makes supporting our customers easy.
Aranzazu F
Factorchic
We like to offer our customers the best support experience. That’s why we chose LiveAgent.
Rick Nuske
MyFutureBusiness
From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
Vojtech Kelecsenyi
123-Nakup
LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Rafael Kobalyan
Betconstruct
Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
Martin Drugaj
Atomer
We’ve been using LiveAgent since 2013. We can't imagine working without it.
Ivan Golubović
AVMarket
It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Rustem Gimaev
Antalya Consulting Language Center
Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
Randy Bryan
tekRESCUE
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Timothy G. Keys
Marietta Corporation
I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
Mihaela Teodorescu
eFortuna
The support team always responded promptly with quick to implement solutions.
Hilda Andrejkovičová
TrustPay
It helps us categorize the nature of the tickets and statistically track what our clients need most.
Alexandra Danišová
Nay
We see LiveAgent as a great tool for communicating with customers.
Samuel Smahel
m:zone
LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
David Chandler
Volterman
Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
Start your free 30-day trial today or have a look at our pricing plans to see which one works the best for your business processes. Feel free to also check additional resources and the usability of LiveAgent as intelligent service management software.
Did we meet your business requirements? Click the button below and start using LiveAgent today.
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