What data can I view in channel reports?

Channel reports can display data including answers, response times, calls, missed calls, chat messages, chat pickup times, rewards, rebukes, incoming messages, created tickets, and resolved tickets. You can sort by department, agent, tags, and date.

Can I export channel report data?

Yes, channel reports can be exported to a CSV file for further analysis and sharing with your team.

What chart types are available for channel reports?

Channel reports support multiple visualization options including area charts, line charts, bar charts, and pie charts to help you better understand your communication data.

Channel report

LiveAgent’s Channel Report provides insights into customer communication channels like email, live chat, and social media. It helps analyze data by department and agent, offers visualization tools, and integrates with their API. Try it free for 14 days.

Reporting Analytics Channels Performance

See what is the most popular way for your customers to contact you

LiveAgent provides you with detailed insights into every communication channel: Email, Live Chat, Call Center, Contact Forms, Feedback Forms, Facebook messages, Tweets, and more. Forget about external tracking applications. Everything is built-in!

Channel report display options

Individual entries can be sorted by Department, Agent, Tags, and Date. Channel reports can be exported to a CSV file.

The channel report can display the following columns:

Channel
Answers
New answer avg. time
Open answer avg. time
Calls
Missed Calls
Call minutes
Chat messages
Chats
Missed Chats
Chat pickup avg. time
Chat avg. time
Not ranked
Not ranked %
Rewards
Rewards %
Rebukes
Rebukes %
Incoming messages
Incoming Calls
Finished Calls
Incoming Chats
Finished Chats
Created tickets
Resolved tickets

Visualize your data with multiple chart types

Channel report can show your data in these types of charts:

Area Chart

Line Chart

Bar Chart

Pie Chart

Use Channel reports with API

Use LiveAgent Rest API to call values from Channel reports. This allows you to integrate channel report data into your own applications and dashboards for advanced analytics and custom reporting solutions.

Frequently asked questions

: A channel report provides detailed insights into customer communication channels like email, live chat, call center, contact forms, feedback forms, Facebook messages, and tweets. It helps you understand which channels are most popular with your customers.
: Channel reports can display data including answers, response times, calls, missed calls, chat messages, chat pickup times, rewards, rebukes, incoming messages, created tickets, and resolved tickets. You can sort by department, agent, tags, and date.
: Yes, channel reports can be exported to a CSV file for further analysis and sharing with your team.
: Channel reports support multiple visualization options including area charts, line charts, bar charts, and pie charts to help you better understand your communication data.

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Generate department reports to get an overview of how many tickets, calls, and chats each department answered.

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