Free Trial

Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Real-time typing view

One way to speed up your chat is to activate a feature called real-time typing view. In other words, it is a feature that allows your agents to preview the text a customer is typing at the moment.

Did you know that; 

1 in 5 customers is willing to stop using a product or service for slow response times via online chat?

Forrester’s Raising the Bar Report

Overall, this feature can give your agents the necessary time to analyze the situation and provide an accurate answer faster.

Many companies such as; Paypal or Ikea use a message sneak-peek feature to provide stellar customer service. Not only does it help your typing agents to find a solution faster, but it also gives them the ability to multitask. Thus, increasing their overall efficiency.

How does Real-time Typing view work?

Before the customer clicks the “Send Message” button, you have a chance to see in real-time what the customer is typing.

Real time typing

Therefore, giving you more time to prepare an answer or solution to the customer’s problem. Customers appreciate quick and precise answers

Example

In the picture above, you can see an Agent asking the visitor: “Hello, I am Andrej, how may I help you?” 

In real-time, you can see what the visitor is typing: “Hi Andrej, I need help with..”

Meanwhile, the Agent can prepare his answer.

How can you activate a Real-time Typing view feature?

To view the message sneak-peek on Live chat in real-time, you need to;

1. Log in to your LiveAgent account

2. Navigate to Configurations

3. Click on Chat -> Chat settings

4. Search for Show customer typing text 

5. Turn on

6. Save

This feature is optional. Therefore, if you would like to deactivate it at some point, you can do it the same way.

Business benefits:

  • Competitive advantage
  • Saves time
  • Better CX (customer experience)
  • Boosts sales

Ready to increase your customer service effectiveness with LiveAgent?

Have your answers prepared before the customer submits a question with the Real-time Typing view feature in Live Chat. Try out our 14-day free trial and discover more help desk features.

FREE TRIAL

Knowledgebase resources

If you would like to know more, read How to set up a live chat – LiveAgent.

Bonus:

Would you like to improve the typing time of your customer service? 

LiveAgent provides a free live chat typing test to help your agents improve daily. 

logo clients forbes
logo clients airbus
logo clients nascar
logo clients usc
logo esky color
slido green

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.

×

Schedule a one-on-one call and discover how LiveAgent can benefit your business.

We’re available on multiple dates

Schedule a demo