One way to speed up your chat is to activate a feature called real-time typing view. In other words, it is a feature that allows your agents to preview the text a customer is typing at the moment.
Overall, this feature can give your agents the necessary time to analyze the situation and provide an accurate answer faster.
![live-chat-typing-agents-LiveAgent](https://www.liveagent.com/wp/urlslab-download/def76a88f6cf47d5b93da7b885de4a41/real-time_typing_view_edit.gif)
Many companies such as; Paypal or Ikea use a message sneak-peek feature to provide stellar customer service. Not only does it help your typing agents to find a solution faster, but it also gives them the ability to multitask. Thus, increasing their overall efficiency.
How does Real-time Typing view work?
Before the customer clicks the “Send Message” button, you have a chance to see in real-time what the customer is typing.
![Real time typing](https://www.liveagent.com/wp/urlslab-download/f5d98f87c5722f1f9c231ebf53ff19ca/Mockup-Real-time-typing.png)
Therefore, giving you more time to prepare an answer or solution to the customer’s problem. Customers appreciate quick and precise answers
Example
![real-time_typing_view-LiveAgent](https://www.liveagent.com/wp/urlslab-download/40386aa1b0eb59b2c45c5f5f825c4b94/real-time_typing_view_cropped.gif)
In the picture above, you can see an Agent asking the visitor: “Hello, I am Andrej, how may I help you?”
In real-time, you can see what the visitor is typing: “Hi Andrej, I need help with..”
Meanwhile, the Agent can prepare his answer.
How can you activate a Real-time Typing view feature?
To view the message sneak-peek on Live chat in real-time, you need to;
1. Log in to your LiveAgent account
2. Navigate to Configurations
3. Click on Chat -> Chat settings
4. Search for Show customer typing text
5. Turn on
6. Save
![Real-time-typing-preview-LiveAgent-settings](https://www.liveagent.com/wp/urlslab-download/546d485e58ec56709c4586312fd41838/Real-time-typing-preview-LiveAgent-settings.png)
This feature is optional. Therefore, if you would like to deactivate it at some point, you can do it the same way.
Business benefits:
- Competitive advantage
- Saves time
- Better CX (customer experience)
- Boosts sales
Ready to increase your customer service effectiveness with LiveAgent?
Have your answers prepared before the customer submits a question with the Real-time Typing view feature in Live Chat. Try out our 30-day free trial and discover more help desk features.
Knowledge base resources
If you would like to know more, read How to set up a live chat – LiveAgent.
Bonus:
Would you like to improve the typing time of your customer service?
LiveAgent provides a free live chat typing test to help your agents improve daily.