"Can I customize the search widget appearance?"

"Yes, you can customize the title text, search box hint text, border color, and content color. You can also create custom search widgets using HTML code."

"How do search widgets improve user experience?"

"Search widgets provide real-time suggestions as visitors type, making it easier for them to find relevant articles and information quickly without leaving your website."

"Can I have multiple search widgets on my website?"

"Yes, you can create multiple search widgets that search only in specific categories of your customer portal, allowing you to organize content by topic or product."

"Does the search widget support gamification?"

"Yes, you can enable gamification to reward your hardest-working agents with fun badges and rewards, making customer service more engaging and motivating."

Search Widgets

Q: "What are search widgets?"

"Search widgets are customizable tools that enable visitors to search through your knowledge base articles, forums, and suggestion boards directly from your website with real-time suggestions."

Add customizable search widgets to your website with LiveAgent. Enable visitors to search articles, forums, and suggestions in real-time. Enhance user experience and reward agents with gamification. Try it free for 30 days, no credit card needed.

Search Widgets Knowledge Base Customer Portal Support

What are Search Widgets?

Adding a search widget to your website enables your visitors to search in your articles, forums, and suggestion boards directly from your website. While typing into the search widget, it shows suggestions of articles in real time. Once the search results appear, visitors can click on them and the appropriate content will be shown in the customer portal.

You can have multiple search widgets that search only in some categories of the customer portal, allowing you to organize and customize the search experience for different sections of your website.

Search widgets feature in Customer portal software - LiveAgent

To customize your knowledge base online platform, you can define:

Title text - Set a custom title for your search widget
Search box hint text - Add placeholder text to guide users
Border color - Match your brand’s color scheme
Content color - Customize the appearance of search results

Haven’t found the right style for your search widget? Don’t worry, you can create a custom one by writing your own HTML code. This allows you to fully integrate the search widget with your website’s design and branding.

Business Benefits of Search Widgets

Improves user experience - Visitors find information quickly with real-time suggestions
Reduces support tickets - Self-service search reduces customer inquiries
Increases customer satisfaction - Easy access to knowledge base content
Boosts engagement - Customers stay on your website longer
Enhances SEO - Rich content and search functionality improve search visibility
Saves support time - Agents handle fewer repetitive questions
Increases conversions - Customers find answers and stay engaged

Knowledge Base Resources

Learn how to add a search widget to your site and enable visitors to find articles, forums, and suggestions in real-time:

Search Widgets Setup Guide - Learn how to add a search widget to your site with easy setup instructions

Ready to Enhance Your Customer Support?

Start your free 30-day trial today and add customizable search widgets to your website. No credit card required.

Frequently asked questions

What are search widgets?: Search widgets are customizable tools that enable visitors to search through your knowledge base articles, forums, and suggestion boards directly from your website with real-time suggestions.
Can I customize the search widget appearance?: Yes, you can customize the title text, search box hint text, border color, and content color. You can also create custom search widgets using HTML code.
How do search widgets improve user experience?: Search widgets provide real-time suggestions as visitors type, making it easier for them to find relevant articles and information quickly without leaving your website.
Can I have multiple search widgets on my website?: Yes, you can create multiple search widgets that search only in specific categories of your customer portal, allowing you to organize content by topic or product.
Does the search widget support gamification?: Yes, you can enable gamification to reward your hardest-working agents with fun badges and rewards, making customer service more engaging and motivating.

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