LiveAgent offers a wide range of features such as chat history, proactive chat invitations, online visitor tracking, and knowledgebase resources. These features help improve customer service, increase efficiency, and provide cost-effective solutions for businesses. LiveAgent also provides automatic chat distribution, various routing options, and additional chat settings to enhance agent efficiency and customer satisfaction. With a 30-day free trial, businesses can test these features and experience the benefits firsthand.
LiveAgent receives glowing reviews from satisfied customers who praise its ability to improve customer service, empower agents, and streamline communication. Custom ticket fields are highlighted as a key feature for providing personalized support and improving the overall customer service experience. The system is also lauded for its ease of use and ability to save time for support agents. Overall, LiveAgent is recommended as a comprehensive solution for efficient customer service and communication.
Attended call transfers wait to connect the call to another agent, ensuring customers don't wait unnecessarily. It benefits corporations with multiple departments and agents, improving customer satisfaction and agent workflow. Features like IVR and intelligent call routing also enhance customer experience.
Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.