Searching for Rocket.Chat alternative?

Discover why LiveAgent is the best Rocket.Chat alternative on the market.

✓ No setup fee
✓ Customer service 24/7
✓ No credit card required
✓ Cancel any time

Get Started | 1 month free Watch video

Used by

Home | Rocket.Chat alternative

Fed up with your help desk software?

Improve your response time with LiveAgent’s fast live chat widget and omnichannel ticketing system. Switch to our help desk and get access to our ticketing system that handles emails, live chat, call center, customer portal, Viber, WhatsApp andsocial media – Facebook, Twitter and Instagram.

Keep reading to find out more about LiveAgent’s features or sign up for our free 30-day trial.

Start Free Trial

14 or 30 days free trial No Credit Card required

Save more with LiveAgent

Rocket.chat vs LiveAgent at a glance

Feature	LiveAgent	Rocket.Chat
Ticketing	✅Yes	✅Yes
Live Chat	✅Yes	✅Yes
Call Center	✅Yes	❌No
Self-Service	✅Yes	❌No
Facebook	✅Yes	❌No
Twitter	✅Yes	✅Yes
Instagram	✅Yes	❌No
Viber	✅Yes	❌No
WhatsApp	✅Yes	✅Yes
Knowledge Base	✅Yes	❌No
Customer Forum	✅Yes	❌No
Automation and Rules	✅Yes	✅Yes
API	✅Yes	✅Yes
Interactive Voice Response (IVR)	✅Yes	❌No
Video Calls	✅Yes	❌No
Unlimited History	✅Yes	✅Yes
Unlimited Websites	✅Yes	❌No
Unlimited Chat Buttons	✅Yes	❌No
Unlimited Tickets/Mails	✅Yes	✅Yes
Unlimited Call Recording	✅Yes	❌No
Unlimited 24/7 Support	✅Yes	✅Yes

The fastest chat service with advanced features

Get access to the fastest live chat application with features that make your customer conversations a piece of cake. Simply add a chat button on your website and let customers contact you whenever they need to.

Your agents can see what your customers are typing before they hit send. Proactive chat invitations increase customer engagement. Track your online visitors, distribute chats and get access to your entire chat history.

Create a positive experience with our live chat

Communicate via all popular public channels

Improve your customer and team communications with access to all necessary communication channels. Start taking care of your customers via email ticketing, live chat, customer portal, call center, Viber, WhatsApp and social media – Facebook, Twitter, and Instagram.

Everything is neatly organized in one ticketing system so you can provide the best customer experience anywhere and anytime.

Multi-channel tools in one user interface

Discover ticketing features and integrations with the tools you love.

Get started | 1 month free

Great customer experience made easy

Basic communication features are just the beginning, every tool and communication channel is backed up by advanced features that help you solve customer issues.

LiveAgent also supports over 70 integrations with popular software, which you can use to unify your workflow into one place. Have a look at the full list of features for each tool LiveAgent offers and find out how they can make your workflows smarter.

Pioneering software

Did you know?

Established in 2006, LiveAgent was the first solution on the market to offer live chat and help desk capabilities. As of 2021, LiveAgent is the best rated and most reviewed help desk solution on the market, serving over 150 million users and 40,000 businesses worldwide.

30%

Generate more revenue

Create memorable customer experiences that boost revenue.

97%

Improve satisfaction

Delight your customers with lightning-fast responses.

16×

Boost customer value

Make more sales by keeping your customers loyal to your brand.

Make your business goals a reality

A positive experience for all of our customers

We aim to provide the same kind of great experience as you do for all of your customers. That’s why our customer support team is available for you 24/7. Contact us via email, chat, phone or have a look at our customer portal whenever you need to address an issue or get some information.

Furthermore, we keep our pricing fair so you won’t have to ruin your budget with an expensive customer support solution. Give it a try and see why our customers switched from different platforms to LiveAgent.

Testimonials

Discover why our customers love working with LiveAgent

It’s a pleasure to have a great portal that improves our customer service.
Roman Bosch , Partly
LiveAgent empowers our agents to provide better, faster, and more accurate support.
Christine Preusler , HostingAdvice
LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
Karl Dieterich , Covomo
We have been using LiveAgent since August and we are really satisfied with it.
Hendrik Henze , HEWO Internetmarketing
Since we are using LiveAgent our response time improved by 60%.
Razvan Sava , Webmaster Deals
Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
Taras Baca , XperienceHR
I have to say, I have never experienced such a professional customer approach.
Andrej Ftomin , TAZAR Group
We find LiveAgent to be the best live chat solution by far.
Matt Janaway , The Workplace Depot
We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
Viviane Carter , CSI Products
With LiveAgent we’re able to give our customers support wherever they are.
Christian Lange , Lucky-Bike
I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
Jens Malmqvist , Projure
I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
Catana Alexandru , Websignal
With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
Jan Wienk , All British Casino
LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
Allan Bjerkan , Norske Automaten
We like it because it is easy to use and offers great functionality, such as useful reporting features.
Sissy Böttcher , Study Portals
We love LiveAgent - it makes supporting our customers easy.
Peter Koning , TypoAssassin
We like to offer our customers the best support experience. That’s why we chose LiveAgent.
Aranzazu F , Factorchic
From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
Rick Nuske , MyFutureBusiness
LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Vojtech Kelecsenyi , 123-Nakup
Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
Rafael Kobalyan , Betconstruct
We’ve been using LiveAgent since 2013. We can't imagine working without it.
Martin Drugaj , Atomer
It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Ivan Golubović , AVMarket
Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
Rustem Gimaev , Antalya Consulting Language Center
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Randy Bryan , tekRESCUE
I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
Timothy G. Keys , Marietta Corporation
The support team always responded promptly with quick to implement solutions.
Mihaela Teodorescu , eFortuna
It helps us categorize the nature of the tickets and statistically track what our clients need most.
Hilda Andrejkovičová , TrustPay
We see LiveAgent as a great tool for communicating with customers.
Alexandra Danišová , Nay
LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
Samuel Smahel , m:zone
Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
David Chandler , Volterman

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Peter Komornik, CEO

Ready to give it a try?

Watch our tour video and find out how LiveAgent can improve your help desk. You can also take a look at one of our affordable pricing plans or start your free 30-day trial to get the LiveAgent experience. No credit card info required and no-strings attached.

Free 30-day trial

LiveAgent Product Tour | Live Agent02:25

Live AgentMarch 10, 2021

Compare us with others

Related Articles to Rocket.Chat alternative

The best live chat alternatives contain a specific set of features that will set you up for success. Find out what they are today!

Discover the best live chat alternative

LiveAgent is highly recommended as a superior alternative to Kayako, providing added value and quick, effective support solutions for businesses.

Want better call support? Try LiveAgent that can do much more than just phone calls. Find out about the benefits and key features of LiveAgent help desk.

Looking for a LiveCall alternative?

LiveAgent is a popular choice for companies switching from ZenDesk due to its affordable pricing, helpful support team, and advanced automation features. Users also appreciate the ability to send emails, attach files, and manage emails and chats in one window. The service is stable even on mobile platforms and integrates well with social networks. Many users find LiveAgent to be a valuable tool with good value for money.

If you're looking for a powerful Crisp alternative, consider LiveAgent. It's a fully featured help desk software with the fastest chat widget.

Need a Crisp alternative?

WhatsApp integrations, knowledge base, customer forum, automation, API, IVR, video calls, unlimited history, websites, chat buttons, tickets/mails, call recording, 24/7 support. LiveAgent gives access to all these features while Crisp has limited offerings.

LiveAgent offers email support, live chat, social media, call center and a knowledge base. LiveAgent has the fastest live chat widget on the market, with chat displayed speeds at 2. 5 seconds.

Looking for a Pure Chat alternative?

LiveAgent's website chat system offers a range of communication channels, including email support, live chat, social media, and call center, to help businesses improve customer contact options.

LiveAgent is a help desk solution that allows you to take your customer service further. Email, live chat, social media (Facebook, Instagram and more).

Looking for a Front alternative?

Increase sales with LiveAgent, a CallPage alternative. Affordable pricing, automation, and excellent support. Try it today for a better marketing experience.

LiveAgent has more than 175 features, over 40 integrations and a great price tag. See why you should switch from HelpCrunch to LiveAgent.

Looking for a HelpCrunch alternative?

Improve marketing strategies with our GPTSummarizer. Increase sales, target your audience effectively, and create compelling campaigns with our help. LiveAgent is a powerful customer service software with efficient communication and response times. It offers advanced chat tools, integration options, and affordability. Compare alternatives and try it for free.

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.

Decline Accept

Start Free Trial x