LiveAgent offers the fastest live chat widget on the market, a multichannel ticketing system and a variety of features and integrations to help you make your customer support top notch. Go beyond just awesome chat platform and provide your support team with a ticketing system that can handle email, live chat messages, social media, call center and customer portal.
Keep reading and find out why LiveAgent makes the perfect Userlike alternative. Our free 30-day trial can show you what makes LiveAgent a great customer support software for your business.
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Features | Liveagent
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UserLike
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Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing.
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UserLike doesn't offer ticketing.
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Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat.
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UserLike offers Live Chat.
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Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center.
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UserLike doesn't offer Call Center.
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Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service.
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UserLike doesn't offer Self-Service.
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Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration.
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UserLike offers a Facebook integration.
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Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration.
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UserLike doesn't offer a Twitter integration.
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Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers an Instagram integration.
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UserLike doesn't offer an Instagram integration.
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Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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UserLike doesn't offer a Viber integration.
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WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
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LiveAgent offers a WhatsApp integration.
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UserLike offers a WhatsApp integration.
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Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base.
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UserLike doesn't offer knowledge base.
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Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum.
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UserLike doesn't offer customer forum.
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Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules.
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UserLike offers automation and rules.
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API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions.
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UserLike offers API functions.
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Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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UserLike doesn't offer IVR features.
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Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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UserLike doesn't offer video calls.
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Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history.
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UserLike offers unlimited history.
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Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites.
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UserLike offers unlimited websites.
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Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons.
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UserLike offers unlimited chat buttons.
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Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails.
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UserLike offers unlimited tickets/mails.
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Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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UserLike doesn't offer unlimited call recording.
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Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support.
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UserLike doesn't offer unlimited 24/7 support.
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Build customer loyalty and answer customer conversations quicker with the right live chat. LiveAgent has the fastest among them all, with chat displayed speeds at 2.5 seconds. Improve agent efficiency thanks to live chat features such as real-time typing view, proactive chat invitations and custom chat buttons. Find out more about live chat features or try it out today and see what makes it great.
Build customer relationships with a ticketing system that handles every channel your customers use. Answer emails, solve issues via live chat, receive customer calls, write customer portal articles and get social on Facebook, Twitter, and Instagram. LiveAgent can also handle Viber and WhatsApp. Provide customer satisfaction everywhere while using just one help desk software.
Every communication channel you can cover with LiveAgent is backed up by business tools and features that can help you get your job done. Filter customer inquiries, keep track of customer feedback, use tags to keep things sorted, or use gamification features to improve agent performance and engagement. Have a look at the full list of features and find out how you can improve your workflow.
Pioneering software
Established in 2006, LiveAgent was the first solution on the market to offer live chat and help desk capabilities. As of 2023, LiveAgent is the best rated and most reviewed help desk solution on the market, serving over 150 million users and 40,000 businesses worldwide.
Create memorable customer experiences that boost revenue.
Delight your customers with lightning-fast responses.
Make more sales by keeping your customers loyal to your brand.
Providing great customer satisfaction is one of our main priorities and that’s why we do our best to create an amazing customer experience for everyone. This is possible thanks to our 24/7 support available via email, live chat, or phone. Contact us anytime you want to solve an issue or learn something new about LiveAgent.
Roman Bosch
Partly
It’s a pleasure to have a great portal that improves our customer service.
Christine Preusler
HostingAdvice
LiveAgent empowers our agents to provide better, faster, and more accurate support.
Karl Dieterich
Covomo
LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
Hendrik Henze
HEWO Internetmarketing
We have been using LiveAgent since August and we are really satisfied with it.
Razvan Sava
Webmaster Deals
Since we are using LiveAgent our response time improved by 60%.
Taras Baca
XperienceHR
Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
Andrej Ftomin
TAZAR Group
I have to say, I have never experienced such a professional customer approach.
Matt Janaway
The Workplace Depot
We find LiveAgent to be the best live chat solution by far.
Viviane Carter
CSI Products
We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
Christian Lange
Lucky-Bike
With LiveAgent we’re able to give our customers support wherever they are.
Jens Malmqvist
Projure
I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
Catana Alexandru
Websignal
I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
Jan Wienk
All British Casino
With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
Allan Bjerkan
Norske Automaten
LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
Sissy Böttcher
Study Portals
We like it because it is easy to use and offers great functionality, such as useful reporting features.
Peter Koning
TypoAssassin
We love LiveAgent - it makes supporting our customers easy.
Aranzazu F
Factorchic
We like to offer our customers the best support experience. That’s why we chose LiveAgent.
Rick Nuske
MyFutureBusiness
From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
Vojtech Kelecsenyi
123-Nakup
LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Rafael Kobalyan
Betconstruct
Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
Martin Drugaj
Atomer
We’ve been using LiveAgent since 2013. We can't imagine working without it.
Ivan Golubović
AVMarket
It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Rustem Gimaev
Antalya Consulting Language Center
Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
Randy Bryan
tekRESCUE
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Timothy G. Keys
Marietta Corporation
I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
Mihaela Teodorescu
eFortuna
The support team always responded promptly with quick to implement solutions.
Hilda Andrejkovičová
TrustPay
It helps us categorize the nature of the tickets and statistically track what our clients need most.
Alexandra Danišová
Nay
We see LiveAgent as a great tool for communicating with customers.
Samuel Smahel
m:zone
LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
David Chandler
Volterman
Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Peter Komornik, CEO
Start improving your customer support and add more communication channels to your help desk. Have a look at our tour video and check out our affordable pricing plans. If you want the LiveAgent experience start our free 30-day trial. No strings attached, we promise.
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Helpdesk software for Retail industry
LiveAgent is a comprehensive customer service software that improves satisfaction with features like automated ticketing and real-time interactions. It offers valuable content and integrations for online businesses, with excellent support and value for money.
LiveAgent offers a range of customer service software solutions, including self-service and inbound call center software. They also provide tools for complaint management, email management, and help desk support. LiveAgent has multiple integrations and pricing options available, including a free trial. The company places a strong emphasis on customer support, with multiple channels available for contact. They also use cookies to personalize the user experience on their website.
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