What is a chat tool?
Chat tools are often browser-based and enable users to start chatting with other users in real time. It also enables users to transmit text messages, images, videos, and hyperlinks. Advanced website chat tools enable users to share screens and even voice and video calls.
How can you use a chat tool?
Tons of companies utilize live chat apps on their websites to make themselves more accessible to customers. By adding a chat widget to your website, your company will be able to receive feedback and questions from website visitors and customers.
Why should you use a live chat tool?
Utilizing such a tool is the most cost-effective way of converting a website visitor into a paying customer. By answering your potential customer’s questions in a timely manner, you’re significantly decreasing the chance of them switching over to the competition. In addition to that, it’s an easy and efficient way of contacting people around the world. Your customers can be in a completely different part of the world, and contact you with ease.
What other functions do website chat tools have?
Aside from the transmission of text messages, images, videos, and links, the tool provides users with a multitude of functions. Advanced live chat tools found in customer service software allow users to utilize pre-chat forms, offline forms, pro-active chat invitations, and even track website visitors.
Utilizing these advanced features enables agents to collect additional information from website visitors, which helps agents answer their customer queries more efficiently.
LiveAgent’s live chat features:
- Current URL of live chat visitor
- Chat window docking
- Max queue length
- Proactive chat invitations
- Chat embedded tracking
- Real-time typing view
- Chat distribution
- Internal chat
- Chat history
- Online visitors
- Chat overview
How can you make a chat tool?
To add a chat tool to your website, you’ll have to use live chat software. LiveAgent also includes live chat. Simply create an account and go through the get started guide. After getting familiar with the software, simply customize your own chat button.
Read an in-depth guide to create a Live chat button in LiveAgent.
What is live chat software?
Live chat software, such as LiveAgent is often a part of a bigger help desk solution utilized by customer service teams. A live chat software enables you to chat with customers in real-time, live chatting and converts your live chat conversations into tickets, that are stored inside a universal inbox.
If you would like to learn more, read Live Agent – Live Chat Software.
Other essential features of LiveAgent:
- Ticketing
- Rules & SLAs
- CRM
- Canned messages & Predefined answers
- Knowledge Base
- IVR
Find out more about all LiveAgent – Features.
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Frequently asked questions
What is a chat tool?
Chat tools are tools that allow you to chat with the client, send text messages, images, videos and hyperlinks. More advanced chat tools allow screen sharing, voice and video calls.
Does LiveAgent provide a chat tool?
LiveAgent provides one of the best chat tools. This is one of the most important elements in customer service. This allows the customer service team to communicate easily and directly with customers. In addition to sending text messages, it provides many additional elements, such as the ability to send image and video, or screen sharing, which can be helpful when you need to visualize something to help a customer.
What are best practices of using a chat tool?
Thanks to the chat tool, you can quickly communicate with the client. That is why it is so important for the chat to run smoothly. Thanks to this, we have a better chance that the customer will choose a product or service of our brand. It is good to use the features offered by the chat when the problem is more complex. Thanks to the possibility of sending an image, video or sharing the screen, it can directly show the customer what to do. It is also important that the client has very easy access to the chat so that he can contact the support team from any subpage. One should also remember about personalizing responses and the importance of building a relationship with the client - and a great tool for building relationships is live chat, which works in real time.
Expert note
A chat tool is a browser-based software that enables real-time communication through text, images, videos, and more. It is an essential cost-effective tool for converting website visitors into paying customers.
The article discusses the use of chat tools as an effective means of communication between customers and brands. Advanced chat tools in customer service software provide further capabilities, including pre-chat forms, offline forms, and tracking website visitors for more useful interactions with customers. LiveAgent provides one of the best chat tools and boasts several essential features such as chat history and distribution, among others. Using personalized responses through chat, businesses can build better relationships with customers, increase accessibility, and receive useful feedback. The article also includes sales contacts and a notice about the website's use of cookies.
Online chat has become an important tool for modern companies to improve customer experience, increase efficiency, and reduce service costs. Chatiquette helps prevent misunderstandings, and LiveAgent offers live chat support with different configurations. Chat support is popular for real-time communication, with agents adhering to basic chat rules such as correct grammar and spelling. Skilled representatives with knowledge and communication skills are crucial for good customer service, which involves developing communication skills, providing multi-channel service, and using a customer service system. LiveAgent offers various features such as VoIP phone systems, client portal software, and help desk software for startups.
Instant chat, also known as IM, allows real-time transmission of short messages between two or more people via the internet. Users can send clickable hyperlinks, photos, videos, and even voice recordings using IM software. To offer this service on your website, simply place a chat button widget on your site. Utilizing IM in customer support, such as through live chat software, is preferred by customers for its instant response. Live chat software is part of a larger solution, like help desk software, which provides additional features for a higher level of customer service.
Having a helpchat is essential for any organization that wants to succeed on the market. It is a fast and efficient way for clients to receive assistance and should be present on every page of a website. Helpchat also improves customer service and allows for easier decision-making. IT helpdesk is another important support service for technical issues and can benefit from automation and new technologies. Both helpdesk and helpchat can improve customer satisfaction and retention.
