SpamAssassin

SpamAssassin integration

Apache SpamAssassin is a computer program used for e-mail spam filtering. It uses a variety of spam-detection techniques, including DNS and fuzzy checksum techniques, Bayesian filtering, external programs, blacklists, and online databases.

Integrated with LiveAgent, SpamAssassin streamlines workflows by filtering spam, allowing agents to focus on critical tasks. This integration is available in Small, Medium, and Large plans.

How can you use it?

Filter incoming emails through SpamAssassin’s spam filter. Emails marked as spam can still be found in the tickets marked as spam.

Before you activate this plugin, please make sure that SpamAssassin is installed on your server.

Setup Instructions:

1. Login to your LiveAgent dashboard and click Configuration

2. Click Integrations

3. Find SpamAssassin in the plugins list. Click on the slider to activate it.

4. Click on the Configure button and enter the IP or hostname of your SpamAssassin server and port number of the SpamAssassin service.

5. Additionally, you can check “Teach” to improve the quality of spam recognition. Warning: Must be enabled on the SpamAssassin server.

6. Navigate to Configuration > Email > Mail accounts, choose your email address already connected to LiveAgent and click on Edit

7. Check “Process with SpamAssassin”