Looking for a Vision alternative?
Discover why LiveAgent is the best Vision alternative on the market.
- ✓ No setup fee
- ✓ Customer service 24/7
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Fed up with your help desk software?
Would you like to switch to a different help desk software?
LiveAgent offers you more options when it comes to providing customer support. It’s the ultimate solution for your business. With coverage of the most important communication channels, more than 175 features and over 40 integrations, you too can take your support to the next level.
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3 reasons why companies switch to LiveAgent
Affordable pricing
LiveAgent packs a punch for a reasonable price. Choose one from our three paid plans or pick out separate features to customize your help desk.
Increased Productivity
Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.
Vision vs LiveAgent at a glance
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
Vision
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|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing.
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Vision offers ticketing.
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| Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat.
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Vision offers Live Chat.
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| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center.
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Vision doesn't offer Call Center.
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| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service.
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Vision offers Self-Service.
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| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration.
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Vision offers a Facebook integration.
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| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration.
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Vision offers a Twitter integration in plan for $25/agent/month.
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| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers an Instagram integration.
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Vision doesn't offer an Instagram integration.
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| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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Vision doesn't offer a Viber integration.
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| WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
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LiveAgent offers a WhatsApp integration.
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Vision doesn't offer a WhatsApp integration.
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| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base.
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Vision offers knowledge base.
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| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum.
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Vision offers customer forum.
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| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules.
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Vision offers automation and rules.
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| API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions.
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Vision offers API functions in plan for $15/agent/month.
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| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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Vision doesn't offer IVR features.
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| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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Vision doesn't offer video calls.
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| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history.
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Vision offers unlimited history.
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| Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites
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Vision offers unlimited websites.
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| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons.
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Vision offers unlimited chat buttons.
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| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails.
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Vision offers unlimited tickets/mails.
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| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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Vision doesn't offer unlimited call recording.
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| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support.
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Vision offers unlimited 24/7 support.
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A powerful Vision alternative
Switch to a help desk software that gives you more and take your customer support to the next level.
LiveAgent supports all relevant communication channels like e-mail, live chat, call center, knowledgebase and even social media like Instagram, Twitter and Facebook. Viber integration is on its way. With all of that comes a great ticketing system that manages all of your communication and organizes it for you. You don’t have to worry about messy communication.
Stay social
We live in a world of online socializing, so it’s important to provide support not just via traditional channels but also social media.
LiveAgent is one of few help desk solutions that cover not just Facebook and Twitter but also Instagram communications. Viber integration is on its way. LiveAgent covers a large number of channels, so you can provide better support to your customers.
Fastest live chat
Live chat is an essential and a very useful tool for customer support agents. It allows your customers to contact you straight from your website and chat instantly. That’s why it needs to be fast.
LiveAgent is proud to have the fastest live chat widget on the market, with chat displayed speeds at 2.5 seconds.
See why companies switch to LiveAgent
Ready to get more for less?
Providing your business with a great support software doesn’t have to be that expensive. LiveAgent offers you three awesome paid plans that are packed with tools, features and integrations to give you everything you need to provide the best support.
See our plans and find out more. We promise they won’t ruin your budget.
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Comparing alternatives? Have a look at others
Curious to see how we measure up to other popular solutions? Check out our comparison pages and discover all that we have to offer.
FAQ
What is the Vision alternative?
LiveAgent is a Vision help desk alternative for businesses that would like to provide excellent customer service through multiple platforms. It lets you handle customer support, sales and marketing inquiries effectively. If your business is not growing as fast as you'd like to, LiveAgent might be a tool to help you. LiveAgent is a better Vision alternative as well as a better HelpScout alternative and Drift alternative.
How can you migrate from Vision?
To migrate from Vision, use a free plugin or contact LiveAgent customer support to export data quickly and efficiently.
Why should you choose LiveAgent?
LiveAgent customer satisfaction software comes with many functionalities, such as live chat and real-time analytics. You can choose LiveAgent if you are looking for feature-rich help desk software to help you provide excellent customer support and sales.
Videos - Liveagent Product Tour
LiveAgent Help is a software solution that streamlines messages from different platforms into a single inbox for improved workflow efficiency and customer satisfaction. It offers a native live chat for customer engagement and monitoring of website behavior to convert visitors into paying customers. LiveAgent Help also provides a virtual call center with advanced features such as attended call transfers, unlimited call recordings, and IVR. A customer portal can also be built and customized with a knowledge base and community forums. The platform has been trusted by companies such as NASCAR and Forbes and offers a free trial.
One help desk solution for different industries
LiveAgent is a versatile help desk solution that can be used in various industries. It offers benefits such as no setup fee and 24/7 customer service. With LiveAgent, businesses can improve their customer experience, cut down response times, and decrease ticket volume. It is adaptable to the needs of different industries, with use cases and testimonials available. A free trial is available for 7 or 30 days, and no credit card is required.
LiveAgent is a highly rated help desk software for SMB in 2023 with over 130 features and 200+ integrations. It offers a free 14-day trial and provides multiple support options. Clockify, a web time tracker and timesheet app, can be seamlessly integrated with the LiveAgent system. Additionally, ProjectManager.com offers integration for managing agents, departments, and creating new tasks/projects/timesheets. LiveAgent is also positioned as the best alternative to Olark for those looking for more than just live chat. Contact and support information is available, and LiveAgent can improve customer relationships and communication without draining your budget.
Live chat is a key feature for businesses to enhance customer support and experience. It provides real-time communication with trained employees through quick and efficient options such as emoticons, video sharing, and voice messages. LiveAgent offers 15 customizable features and a free online chat system for customers to enjoy improved satisfaction, faster resolution times, and decreased ticket volumes. Effective live customer service also requires substantive value and communication channels such as live chat and live video chat.
LiveAgent is a customer service software that offers various features such as automatic chat distribution, chat history, proactive invitations, and online visitor information. It is accessible from anywhere in the cloud with SSL safety and offers a free 14-day trial. LiveAgent also offers over 15 advanced live chat features and is supported by a responsive customer support team. Customers can try LiveAgent for free before committing to a purchase.
LiveAgent is a customer support tool with live chat, ticketing, and help desk capabilities. It was created in 2004 by Viktor and Andrej, who realized the need for efficient communication with customers. Today, LiveAgent serves over 150 million users and over 40,000 businesses worldwide. The company is dedicated to creating affordable, functional, and helpful software, with a vision to put customer support at the heart of every business. The website also offers sales contacts and a free trial.
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