Looking for a Vision alternative?
Discover why LiveAgent is the best Vision alternative on the market.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
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Fed up with your help desk software?
Would you like to switch to a different help desk software?
LiveAgent offers you more options when it comes to providing customer support. It’s the ultimate solution for your business. With coverage of the most important communication channels, more than 175 features and over 40 integrations, you too can take your support to the next level.
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3 reasons why companies switch to LiveAgent
Improved Satisfaction
LiveAgent increases customer satisfaction & improves conversion rates.
Affordable pricing
LiveAgent packs a punch for a reasonable price. Choose one from our three paid plans or pick out separate features to customize your help desk.
Increased Productivity
Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.
Vision vs LiveAgent at a glance
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
Vision
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|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing in Ticket plan for $15/agent/month.
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Vision offers ticketing in plan for $25/agent/month.
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| Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat in Ticket+Chat plan for $29/agent/month.
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Vision offers Live Chat in plan for $25/agent/month.
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| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center.
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Vision doesn't offer Call Center.
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| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service in Ticket plan for $15/agent/month.
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Vision offers Self-Service in plan for $15/agent/month.
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| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
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Vision offers a Facebook integration in plan for $25/agent/month.
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| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
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Vision offers a Twitter integration in plan for $25/agent/month.
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| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers an Instagram integration.
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Vision doesn't offer an Instagram integration.
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| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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Vision doesn't offer a Viber integration.
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| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base in Ticket plan for $15/agent/month.
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Vision offers knowledge base in plan for $15/agent/month.
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| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum in Ticket plan for $15/agent/month.
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Vision offers customer forum in plan for $25/agent/month.
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| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules in Ticket plan for $15/agent/month.
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Vision offers automation and rules in plan for $15/agent/month.
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| API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions in Ticket plan for $15/agent/month.
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Vision offers API functions in plan for $15/agent/month.
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| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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Vision doesn't offer IVR features.
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| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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Vision doesn't offer video calls.
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| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history in Ticket plan for $15/agent/month.
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Vision offers unlimited history in plan for $15/agent/month.
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| Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites in Ticket plan for $15/agent/month.
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Vision offers unlimited websites in plan for $15/agent/month.
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| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons in Ticket+Chat plan for $29/agent/month.
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Vision offers unlimited chat buttons in plan for $15/agent/month.
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| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails in Ticket plan for $15/agent/month.
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Vision offers unlimited tickets/mails in plan for $15/agent/month.
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| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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Vision doesn't offer unlimited call recording.
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| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support in Ticket plan for $15/agent/month.
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Vision offers unlimited 24/7 support in plan for $15/agent/month.
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A powerful Vision alternative
Switch to a help desk software that gives you more and take your customer support to the next level.
LiveAgent supports all relevant communication channels like e-mail, live chat, call center, knowledgebase and even social media like Instagram, Twitter and Facebook. Viber integration is on its way. With all of that comes a great ticketing system that manages all of your communication and organizes it for you. You don’t have to worry about messy communication.
Stay social
We live in a world of online socializing, so it’s important to provide support not just via traditional channels but also social media.
LiveAgent is one of few help desk solutions that cover not just Facebook and Twitter but also Instagram communications. Viber integration is on its way. LiveAgent covers a large number of channels, so you can provide better support to your customers.
Fastest live chat
Live chat is an essential and a very useful tool for customer support agents. It allows your customers to contact you straight from your website and chat instantly. That’s why it needs to be fast.
LiveAgent is proud to have the fastest live chat widget on the market, with chat displayed speeds at 2.5 seconds.
See why companies switch to LiveAgent
Ready to get more for less?
Providing your business with a great support software doesn’t have to be that expensive. LiveAgent offers you three awesome paid plans that are packed with tools, features and integrations to give you everything you need to provide the best support.
See our plans and find out more. We promise they won’t ruin your budget.
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Comparing alternatives? Have a look at others
Curious to see how we measure up to other popular solutions? Check out our comparison pages and discover all that we have to offer.
FAQ
What is the Vision alternative?
LiveAgent is a Vision alternative for businesses that would like to provide excellent customer service through multiple platforms. It lets you handle customer support, sales and marketing inquiries effectively. If your business is not growing as fast as you'd like to, LiveAgent might be a tool to help you.
How can you migrate from Vision?
To migrate from Vision, use a free plugin or contact LiveAgent customer support to export data quickly and efficiently.
Why should you choose LiveAgent?
LiveAgent is a software that comes with many functionalities, such as live chat and real-time analytics. You can choose LiveAgent if you are looking for feature-rich help desk software to help you provide excellent customer support and sales.
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