Looking for a Vision Helpdesk alternative?

Discover the benefits of LiveAgent, a powerful alternative to Vision Helpdesk.

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Struggling with disorganized help desk software?

LiveAgent provides small and medium-sized businesses with the same powerful tools that large enterprises rely on, without the premium price tag. Many enterprise-level help desk solutions can cost thousands of dollars per year, often requiring significant investment in training, customization, and ongoing support.

LiveAgent breaks down these barriers, offering advanced features like multi-channel support (email, chat, calls, social media), automated workflows, customizable reporting, and detailed analytics at a much more affordable rate.

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3 reasons companies switch to LiveAgent

Improved Satisfaction

LiveAgent increases customer satisfaction & improves conversion rates.

Affordable pricing

LiveAgent packs a punch for a reasonable price. Choose one from our three paid plans or pick out separate features to customize your help desk.

Increased Productivity

Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.

Vision Helpdesk vs LiveAgent at a glance

Feature	LiveAgent	Vision
Ticketing	✅Yes	✅Yes
Live Chat	✅Yes	✅Yes
Call Center	✅Yes	❌No
Self-Service	✅Yes	✅Yes
Facebook	✅Yes	✅Yes
Twitter	✅Yes	✅Yes
Instagram	✅Yes	❌No
Viber	✅Yes	❌No
WhatsApp	✅Yes	❌No
Knowledge Base	✅Yes	✅Yes
Customer Forum	✅Yes	✅Yes
Automation and Rules	✅Yes	✅Yes
API	✅Yes	✅Yes
Interactive Voice Response (IVR)	✅Yes	❌No
Video Calls	✅Yes	❌No
Unlimited History	✅Yes	✅Yes
Unlimited Websites	✅Yes	✅Yes
Unlimited Chat Buttons	✅Yes	✅Yes
Unlimited Tickets/Mails	✅Yes	✅Yes
Unlimited Call Recording	✅Yes	❌No
Unlimited 24/7 Support	✅Yes	✅Yes

One inbox - all channels

LiveAgent boasts its multi-channel toolset with 130+ ticketing features and 200+ integrations, all seamlessly organized within a single CRM.

No more switching between screens or missing crucial messages. LiveAgent empowers your team to provide seamless, efficient support, improving both agent productivity and customer satisfaction. Unlike Vision Helpdesk, LiveAgent will reorganize your whole customer support journey completely stress-free.

Looking to provide support not just via traditional channels but also via social media? We’ve got you covered.

LiveAgent is one of few help desk solutions that offers not just Facebook and Twitter but also Instagram communications. With Viber and WhatsApp integration you will be able to respond to your customers queries at any time of the day.

Viber integration also enables you to to broadcast messages to a maximum of 300 recipients.

Live chat allows your customers to contact you straight from your website and chat instantly. That’s why it needs to be fast.

LiveAgent is proud to have the fastest live chat widget on the market, with chat displayed speeds at 2.5 seconds.

Benefit from Proactive chat invitations feature to boost customer service and ROI by 105% with LiveAgent’s system. This feature allows you to include targeted, multilingual, customizable invitations based on customer’s behavior on your website. Try it for free to enhance customer interactions across different stages.

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An Analytics-Driven Vision Alternative

Switch to a help desk software that turns analytics into actionable insights.

A comprehensive Analytics Overview dashboard of LiveAgent summarizes all incoming and outgoing messages, chats, and calls. It tracks emails, tickets, social media interactions, agent responses, and key performance metrics, which can be filtered by time, department, agent, tag, or channel.

LiveAgent offers a centralized system for tracking customer inquiries that comes with an excellent built-in ticketing system for keeping tabs on customer issues. The live chat feature is another standout, allowing timely customer engagement.

LiveAgent vs Vision Helpdesk Comparison

Head over to Capterra to compare LiveAgent and Vision Helpdesk’s customer service platform ratings based on customer reviews

See why companies switch to LiveAgent

It’s a pleasure to have a great portal that improves our customer service.
Roman Bosch , Partly
LiveAgent empowers our agents to provide better, faster, and more accurate support.
Christine Preusler , HostingAdvice
LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
Karl Dieterich , Covomo
We have been using LiveAgent since August and we are really satisfied with it.
Hendrik Henze , HEWO Internetmarketing
Since we are using LiveAgent our response time improved by 60%.
Razvan Sava , Webmaster Deals
Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
Taras Baca , XperienceHR
I have to say, I have never experienced such a professional customer approach.
Andrej Ftomin , TAZAR Group
We find LiveAgent to be the best live chat solution by far.
Matt Janaway , The Workplace Depot
We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
Viviane Carter , CSI Products
With LiveAgent we’re able to give our customers support wherever they are.
Christian Lange , Lucky-Bike
I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
Jens Malmqvist , Projure
I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
Catana Alexandru , Websignal
With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
Jan Wienk , All British Casino
LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
Allan Bjerkan , Norske Automaten
We like it because it is easy to use and offers great functionality, such as useful reporting features.
Sissy Böttcher , Study Portals
We love LiveAgent - it makes supporting our customers easy.
Peter Koning , TypoAssassin
We like to offer our customers the best support experience. That’s why we chose LiveAgent.
Aranzazu F , Factorchic
From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
Rick Nuske , MyFutureBusiness
LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Vojtech Kelecsenyi , 123-Nakup
Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
Rafael Kobalyan , Betconstruct
We’ve been using LiveAgent since 2013. We can't imagine working without it.
Martin Drugaj , Atomer
It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Ivan Golubović , AVMarket
Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
Rustem Gimaev , Antalya Consulting Language Center
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Randy Bryan , tekRESCUE
I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
Timothy G. Keys , Marietta Corporation
The support team always responded promptly with quick to implement solutions.
Mihaela Teodorescu , eFortuna
It helps us categorize the nature of the tickets and statistically track what our clients need most.
Hilda Andrejkovičová , TrustPay
We see LiveAgent as a great tool for communicating with customers.
Alexandra Danišová , Nay
LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
Samuel Smahel , m:zone
Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
David Chandler , Volterman

See why our Customers Chose LiveAgent as their Preferred Vision Alternative

Platform	Capterra rating	Integrations	Free version	Free trial	Price range
LiveAgent	4.7/5	220+	✅Yes	✅Yes	$15 agent/m
LiveChat	4.7/5	200+	✅Yes	❌No	$20/agent/m
Pure Chat	4.5/5	1000+	✅Yes	❌No	$39/agent/m
Userlike	4.6/5	30+	✅Yes	✅Yes	€90/agent/m
Vision	4.7/5	30+	❌No	✅Yes❌No	$12/agent/m

Feel free to check out what other customers are saying about LiveAgent. LiveAgent has collected more than 2800 reviews on various software marketplaces like Capterra, Trustpilot, GetApp, G2, Software Advice.