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Help desk software comparison
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Fed up with your help desk software?

Switch to a dedicated help desk software and improve your customer service desk. LiveAgent offers you an advanced yet simple to use ticketing system that unifies all of your customer communication into one place.

Provide support via email, live chat, phone, customer portal, Viber, WhatsApp or relevant social media and cover every channel your customer use. Read on to find out more about LiveAgent or start your free 30-day trial today. 

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SpiceWorks vs LiveAgent at a glance

Features Liveagent SpiceWorks
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
SpiceWorks offers ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
SpiceWorks doesn't offer Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
SpiceWorks doesn't offer Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal.
SpiceWorks offers self-service portal.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
SpiceWorks doesn't offer a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
SpiceWorks doesn't offer a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Instagram integration.
SpiceWorks doesn't offer a Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
SpiceWorks doesn't offer a Viber integration.
WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
SpiceWorks doesn't offer a WhatsApp integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
SpiceWorks offers knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
SpiceWorks doesn't offer customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
SpiceWorks offers automation and rules.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
SpiceWorks offers API functions.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
SpiceWorks doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
SpiceWorks doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
SpiceWorks offers unlimited history.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
SpiceWorks offers unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
SpiceWorks doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
SpiceWorks offers unlimited tickets/mails.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
SpiceWorks doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
SpiceWorks doesn't offer unlimited 24/7 support.
Create a ticket in Help desk software - LiveAgent

A single platform that covers each channel

Choose ticket management features you need and provide customer support wherever it’s needed. Do your customers send you emails or do they prefer to call you first? LiveAgent can handle every aspect of customer communication so you can focus on providing answers. 

Multichannel management capabilities include email ticketing, live chat, call center with Viber, WhatsApp, customer portal and social mediaFacebook, Twitter and Instagram

A complete solution with an intelligent workflow

LiveAgent streamlines multiple customer service channels into one piece of software

Improve customer interactions with live chat

Live chat is an ideal tool for providing fast and excellent service to customers. Our live chat widget is the fastest on the market, which means you won’t keep your customer waiting. Simply place the widget on your website and handle incoming requests from LiveAgent.

Features such as real-time typing view or proactive chat invitations support you along the way. Try it out for free now and see how it works in action. 

Chat window feature in Live chat software - LiveAgent

Try our live chat with advanced features

Animated Gifs in help desk ticket answers - LiveAgent

Extensive range of features that supports your actions

Every communication channel is backed up by advanced features that make your workflows smooth and efficient. Use filtering, tags or notes to keep your ticketing system organized. Take advantage of gamification features, network monitoring or connect your help desk with other apps you use on a daily basis.

LiveAgent lets you decide how to use it and allows you to endlessly customize your workflows when you need it. See the full list of features here.

Pioneering software

Did you know?

Established in 2006, LiveAgent was the first solution on the market to offer live chat and help desk capabilities. As of 2023, LiveAgent is the best rated and most reviewed help desk solution on the market, serving over 150 million users and 40,000 businesses worldwide.

30%

Generate more revenue

Create memorable customer experiences that boost revenue.

97%

Improve satisfaction

Delight your customers with lightning-fast responses.

16×

Boost customer value

Make more sales by keeping your customers loyal to your brand.

Save more with LiveAgent

Excellent customer service is our priority

We understand that to provide the best support you have to get the best support when necessary. LiveAgent has got your back every time you need it. Our 24/7 customer support will ensure excellent service delivery anytime. Contact us via email, live chat or give us a call whenever you need help or want to learn something new. 

Chat invitation gallery in Live chat software - LiveAgent
Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

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Try LiveAgent for free today

Have a look at our affordable pricing plans and pick the one that suits you the most. If you want to see LiveAgent in action, have a look at our tour video or give it a try and start your free 30-day trial today. No credit card information required and no strings attached.

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