Looking for a SpiceWorks alternative?
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- ✓ Customer service 24/7
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Fed up with your help desk software?
Switch to a dedicated help desk software and improve your customer service desk. LiveAgent offers you an advanced yet simple to use ticketing system that unifies all of your customer communication into one place.
Provide support via email, live chat, phone, customer portal, Viber, WhatsApp or relevant social media and cover every channel your customer use. Read on to find out more about LiveAgent or start your free 14-day trial today.
SpiceWorks vs LiveAgent at a glance
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
SpiceWorks
|
|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing.
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SpiceWorks offers ticketing.
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| Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat.
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SpiceWorks doesn't offer Live Chat.
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| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center.
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SpiceWorks doesn't offer Call Center.
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| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service portal.
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SpiceWorks offers self-service portal.
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| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration.
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SpiceWorks doesn't offer a Facebook integration.
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| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration.
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SpiceWorks doesn't offer a Twitter integration.
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| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Instagram integration.
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SpiceWorks doesn't offer a Instagram integration.
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| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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SpiceWorks doesn't offer a Viber integration.
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| WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
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LiveAgent offers a WhatsApp integration.
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SpiceWorks doesn't offer a WhatsApp integration.
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| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base.
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SpiceWorks offers knowledge base.
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| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum.
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SpiceWorks doesn't offer customer forum.
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| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules.
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SpiceWorks offers automation and rules.
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| API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions.
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SpiceWorks offers API functions.
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| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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SpiceWorks doesn't offer IVR features.
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| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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SpiceWorks doesn't offer video calls.
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| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history.
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SpiceWorks offers unlimited history.
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| Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites.
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SpiceWorks offers unlimited websites.
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| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons.
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SpiceWorks doesn't offer unlimited chat buttons.
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| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails.
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SpiceWorks offers unlimited tickets/mails.
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| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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SpiceWorks doesn't offer unlimited call recording.
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| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support.
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SpiceWorks doesn't offer unlimited 24/7 support.
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A single platform that covers each channel
Choose ticket management features you need and provide customer support wherever it’s needed. Do your customers send you emails or do they prefer to call you first? LiveAgent can handle every aspect of customer communication so you can focus on providing answers.
Multichannel management capabilities include email ticketing, live chat, call center with Viber, WhatsApp, customer portal and social media – Facebook, Twitter and Instagram.
A complete solution with an intelligent workflow
Improve customer interactions with live chat
Live chat is an ideal tool for providing fast and excellent service to customers. Our live chat widget is the fastest on the market, which means you won’t keep your customer waiting. Simply place the widget on your website and handle incoming requests from LiveAgent.
Features such as real-time typing view or proactive chat invitations support you along the way. Try it out for free now and see how it works in action.
Try our live chat with advanced features
Extensive range of features that supports your actions
Every communication channel is backed up by advanced features that make your workflows smooth and efficient. Use filtering, tags or notes to keep your ticketing system organized. Take advantage of gamification features, network monitoring or connect your help desk with other apps you use on a daily basis.
LiveAgent lets you decide how to use it and allows you to endlessly customize your workflows when you need it. See the full list of features here.
Pioneering software
Did you know?
Established in 2006, LiveAgent was the first solution on the market to offer live chat and help desk capabilities. As of 2023, LiveAgent is the best rated and most reviewed help desk solution on the market, serving over 150 million users and 40,000 businesses worldwide.
Generate more revenue
Create memorable customer experiences that boost revenue.
Improve satisfaction
Delight your customers with lightning-fast responses.
Boost customer value
Make more sales by keeping your customers loyal to your brand.
Save more with LiveAgent
Excellent customer service is our priority
We understand that to provide the best support you have to get the best support when necessary. LiveAgent has got your back every time you need it. Our 24/7 customer support will ensure excellent service delivery anytime. Contact us via email, live chat or give us a call whenever you need help or want to learn something new.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Try LiveAgent for free today
Have a look at our affordable pricing plans and pick the one that suits you the most. If you want to see LiveAgent in action, have a look at our tour video or give it a try and start your free 14-day trial today. No credit card information required and no strings attached.
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Compare LiveAgent with other competitors
FAQ
What makes LiveAgent the best SpiceWorks alternative?
LiveAgent offers a reliable and affordable ticketing system that can handle multiple communication channels in one place. It can handle emails, live chat messages, calls, customer portal, and social media - Facebook, Twitter, and Instagram. Viber and WhatsApp are also available.
Why should you switch to LiveAgent?
LiveAgent customer satisfaction software offers more communication options which means you can broaden your audience and allow more customers to reach you when they need help.
What features does LiveAgent have?
LiveAgent has a multichannel ticketing system backed up by over 125 features and over 140 integrations with other software.
LiveAgent is a fully-featured help-desk software that offers a great alternative to Crisp. It has served over 15,000 businesses and 150M end-users worldwide, boosting their customer service team's productivity and increasing customer satisfaction. LiveAgent provides a 7 or 30-day free trial and requires no credit card to get started.
Call center alternative for sales and support
LiveAgent is being promoted as the best call center alternative on the market with no setup fee, 24/7 customer service, and a 14-day free trial. Their thorough comparison of popular call center alternatives includes features and customer ratings to help businesses find the right solution. The text also offers a free trial for 7-30 days with no credit card required.
LiveChat is a well-designed live chat software that offers an extensive feature set for agents and customers. It also provides additional communication channels, such as social media and ticketing. Registration is fast, and integration options include a WordPress plugin, Google Tag Manager, or manual installation. LiveChat offers a well-focused set of features, including chatbots, reports, and extensive customization options for the live chat widget. The analytics features provide a quick overview and in-depth information related to the live chat. The LiveChat dashboard is easy to navigate, and the interface is professional. Overall, LiveChat is a reliable and fast live chat solution suitable for businesses of all sizes.
How LiveAgent’s customer support uses WhatsApp
The article discusses the benefits and limitations of using WhatsApp as a customer support channel. Instant messaging allows for a more natural flow of conversation, but a response may take up to 24 hours. Creating message templates can help improve response time and ensure a higher response rate. The article also discusses the process the author's company uses for integrating WhatsApp with their help desk and improving customer communication. Overall, integrating WhatsApp can help improve response time and customer relationships.
Looking for a LiveChat alternative?
LiveAgent is a great LiveChat alternative with over 175 features including the fastest chat widget, call center and coverage of channels like Instagram and Viber. The migration process from LiveChat to LiveAgent is easy and free, taking only 5 minutes. Plus, there is no setup fee, customer service is available 24/7, and no credit card is required. Start a 7 or 30 day free trial today by signing up with your email or your company email to get a sub-domain for your LiveAgent account.
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