Monitoring multiple email accounts for customer queries is exhausting, and often counterproductive. Queries get lost, forgotten, or go unanswered as they’re scattered throughout multiple email accounts of different service agents.
To get a complete overview of your customer service email queries, multiple people need access to one email and that’s where a shared mailbox comes in handy.
Connect all your emails from services like Microsoft Outlook, Office 365, Gmail or a custom email server and benefit from a shared mailbox.
A shared inbox is a part of our help desk and ticketing solution. Think of it as a smarter version of your Gmail.
Each of your support agents has their own unique login, however, once they log in to the inbox, everyone has access to the same dashboard. Everyone can view all incoming tickets, who’s answering what, and what needs to be addressed immediately.
The inbox automatically organizes all queries into departments, orders tickets according to priorities, and assigns responsibilities to individual agents.
Customer satisfaction is closely correlated with customer engagement, conversion rates, and revenue. The more satisfied your customers are, the better off your business will be. By providing your customers speedy, personalized, and knowledgeable service, you’ll be improving customer engagement, revenue, and conversion rates.
Enables your support agents to work on complicated queries together. One agent can pick up where another left off, as all progress gets saved, and agents can leave each other internal notes, chats, or even make internal calls.
Because your agents won’t have to waste their precious time monitoring different accounts and switching between devices, they can spend more time providing personalized and knowledgable service to your customers.
Because each agent has their own unique login and the need to monitor multiple accounts is eliminated, a shared inbox is the most secure solution for your business and your customers.
As your business grows, it generates more profits, but also more support requests, product questions, and general inquiries. It used to be the case that one person was responsible for answering emails for your organization, and when they went on vacation the login credentials were simply shared with the agent covering for them. However, it led to confusion, and misunderstandings from a lack of context and transparency.
Sounds familiar? We’ve got a solution!
LiveAgent offers advanced built-in features that help you manage customer requests from one dashboard in a quick and efficient way.
LiveAgent gives you access to an unlimited history of streamlined communication, and our built-in CRM makes it very easy to share support tickets and their status updates with your colleagues.
“It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert
I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik
“We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron
“We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam
“I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad
“We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga
“Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal
LiveAgent has been the most reviewed and #1 rated help desk software for small businesses in 2019-2020.
Fully cloud-based, secure, easy to set up and use. Get started with LiveAgent in minutes.
Get our professional help desk solution at a fixed monthly price, with no hidden fees or long-term commitments. Sign up for a 14-day free trial to gain full access to all the available features.
What are you waiting for? Try our shared mailbox today!
A shared inbox is an excellent solution for collaboration, customer support, and monitoring. It allows agents to work together in an environment where they can talk to each other, share ideas, solve problems in real-time, and monitor customer activity.
A shared inbox in LiveAgent allows multiple agents to work from the same dashboard. As a result, it increases customer satisfaction, customer retention and improves the agent workflow.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.
We’re available on multiple dates