Need an Intercom Alternative?
Discover why LiveAgent is the best Intercom alternative on the market.
- ✓ No setup fee
- ✓ Customer service 24/7
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Fed up with your help desk software?
Intercom is a great piece of software that provides a business messaging platform. Intercom utilizes chatbots and live chat, and is scalable. However, if you’re looking for an Intercom alternative, consider LiveAgent.
Discover our sleek universal inbox with more than 179 help desk features and over 40+ integrations. With LiveAgent you’ll see that with great software comes great customer service.
Migrate from Intercom to LiveAgent in minutes. We offer an assisted Intercom migration that will import all your data from Intercom to LiveAgent. It’s free and takes only 5 minutes.
3 Reasons Why Companies Switch to LiveAgent
Find out how LiveAgent stands out from other alternatives
Increased Productivity
Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.
Intercom vs LiveAgent at a glance
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
Intercom
|
|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing.
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Intercom offers ticketing.
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| Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat.
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Intercom offers Live Chat.
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| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center.
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Intercom doesn't offer Call Center.
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| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service portal.
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Intercom offers self-service portal.
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| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration.
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Intercom offers a Facebook integration.
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| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration.
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Intercom offers a Twitter integration.
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| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Instagram integration.
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Intercom doesn't offer a Instagram integration.
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| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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Intercom doesn't offer a Viber integration.
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| WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
|
LiveAgent offers a WhatsApp integration.
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Intercom offers a WhatsApp integration.
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| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base.
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Intercom offers knowledge base.
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| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum.
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Intercom offers customer forum.
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| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules.
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Intercom offers automation and rules.
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| API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions.
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Intercom offers API functions.
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| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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Intercom doesn't offer IVR features.
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| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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Intercom doesn't offer video calls.
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| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history.
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Intercom doesn't offer unlimited history.
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| Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites.
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Intercom offers unlimited websites.
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| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons.
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Intercom doesn't offer unlimited chat buttons.
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| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails.
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Intercom offers unlimited tickets/mails.
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| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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Intercom doesn't offer unlimited call recording.
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| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support.
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Intercom offers unlimited 24/7 support.
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Powerful Intercom Alternative
Getting the best value for your money is crucial when you’re looking for a great help desk software. Intercom offers three different core packages and additional add-on features. LiveAgent offers 4 competitively priced core packages as well as add-on features such as social media integrations. If you’re looking for a fully-featured Intercom alternative, consider LiveAgent. We’ve got a hybrid ticket stream, unified omni-channel inbox, reporting and analysis features, automation, gamification and much more!
Get an overview of your customer support
See usage, statistics, evaluate performance reports, and learn from customer satisfaction ratings.
Fastest Chat Widget
If you’re looking for an Intercom alternative and speed is a metric that’s important to you, LiveAgent might be what you’re looking for. LiveAgent boasts the fastest chat widget on the market — it displays in just 2.5 seconds.
A fast chat widget is the way to go if you want to effectively convert a website visitor into a customer. According to an eMarketer report, 35% of website visitors made an online purchase after using live chat.
We're Multilingual
Our software is multilingual. LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets. Don’t let foreign languages create a barrier between you and your customers. We’ve got you covered.
Why Settle for Less?
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2023. That’s why it’s a great alternative to Intercom. LiveAgent saves you time and money, so you can focus on what’s important — building meaningful relationships with your customers.
See why our Customers Chose LiveAgent as their Preferred Intercom Alternative
Feel free to check out what other customers are saying about LiveAgent. LiveAgent has collected more than 2800 reviews on various software marketplaces like Capterra, Trustpilot, GetApp, G2, Software Advice.
Save more with LiveAgent
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Compare us with other alternatives
Curious to see how we measure up to other popular solutions? Check out our comparison pages and discover all that we have to offer.
FAQ
How does LiveAgent compare to Intercom?
LiveAgent offers the following extra features over Intercom: call center, Instagram integration, Viber integration, and unlimited chat buttons.
Searching for an alternative to HelpSpot?
LiveAgent is presented as the best alternative to HelpSpot because of its ability to manage customer support inquiries across multiple channels. Offering affordable paid plans and a free 14-day trial, LiveAgent claims to provide world-class customer service that doesn't have to be expensive. The software unifies communication channels such as emails, live chat, social media, call center, and customer portals into one place. Signing up for LiveAgent requires no setup fee or credit card, and customer service is available 24/7.
Looking for a LiveCall alternative?
The article showcases various opinions from users who switched to LiveAgent from other help desk systems like ZenDesk, Freshdesk and others. They highlight the affordable pricing, helpful support team and advanced automation as key benefits. The functionality of LiveAgent, including contact forms, live chat, databases and integration with social media, is praised. Users appreciate the ease of use, great support and help with implementation. Overall, LiveAgent is considered a great value for small business owners.
LiveAgent is highly recommended by various companies for its added value and fast, efficient support team. The tool helps categorize support tickets and track client needs, while improving communication and customer satisfaction. LiveAgent is praised for its easy-to-use interface, reliable performance, and reasonable pricing, making it an ideal choice for fast-paced online businesses.
LiveAgent is a highly rated help desk software for SMB in 2019. Major companies such as Huawei, BMW, Yamaha, and O2 use it. The software helps businesses stay close to their customers and respond to their needs faster. You can try it now for free without any credit card required. LiveAgent is perfect for businesses that want to communicate with their customers via live chat. Comparison pages of LiveAgent with other live chat solutions are also available.
Looking for a HelpCrunch alternative?
LiveAgent is a great alternative to HelpCrunch for help desk software. It offers more than just live chat, with features such as email, social media, knowledge base, and call equipment integration. With over 175 features and 40 integrations, LiveAgent is an excellent way to communicate with customers. Customers can start a 7-day free trial with a free email or a 30-day trial with a company email. No credit card required.
Looking for a LiveChat alternative?
LiveAgent is a great LiveChat alternative with over 175 features including the fastest chat widget, call center and coverage of channels like Instagram and Viber. The migration process from LiveChat to LiveAgent is easy and free, taking only 5 minutes. Plus, there is no setup fee, customer service is available 24/7, and no credit card is required. Start a 7 or 30 day free trial today by signing up with your email or your company email to get a sub-domain for your LiveAgent account.
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