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Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

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Help desk software comparison
Alternatives background

Looking for a Hesk alternative?

Switch to LiveAgent today and see what makes it a great Hesk alternative. LiveAgent is a ticketing helpdesk software that can handle multi-channel communication including email ticketing, live chat, call center, social media and customer portal.

It’s supported by a large variety of features and integrations with other software solutions to help you create smooth workflows. Read more about LiveAgent or start your free 14-day trial today.

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Hesk vs LiveAgent at a glance

Features Liveagent Hesk
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
Hesk offers ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
Hesk doesn't offer Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
Hesk doesn't offer Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal.
Hesk offers self-service portal.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
Hesk doesn't offer a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
Hesk doesn't offer a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Instagram integration.
Hesk doesn't offer a Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Hesk doesn't offer a Viber integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
Hesk offers knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Hesk doesn't offer customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
Hesk doesn't offer automation and rules.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
Hesk doesn't offer API functions.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
Hesk doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Hesk doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
Hesk offers unlimited history.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
Hesk offers unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
Hesk doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
Hesk offers unlimited tickets/mails.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
Hesk doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
Hesk doesn't offer unlimited 24/7 support.
Chat button gallery in Live chat software - LiveAgent

Get a fast real-time chat widget on your website

Solve customer support queries faster thanks to our live chat. Simply create a custom widget or choose one from our chat button gallery and place it on your website. Your customers can simply click on it and start chatting with help desk agents. The live chat has ranked as one of the fastest on the market.

It’s supported by useful features, like real-time typing-view or proactive chat invitations to increase customer engagement. Try it out yourself and see how you can improve your customer support

Experience our real-time chat software

Ticket management made easy

LiveAgent sorts out tickets and assigns them to agents automatically thanks to automation rules you can set up. This is important because LiveAgent can handle all important communication channels your customers use and turn incoming communication into tickets.

Get a ticketing system that handles everything important – emails, live chat, calls, Viber calls and social mediaFacebook, Twitter and Instagram. Try it out today and see how seamless the experience is. 

Reports in Help desk software - LiveAgent

Multi-channel communication features in one place

LiveAgent streamlines multiple customer service channels into one piece of software
Knowledgebase customization in Customer portal software - LiveAgent

Knowledgebase with customizable branding

Create your own helpful self-service portal full or relevant notes, informational articles and how-to’s for handling various issues or learning something new. Our customer portal features let you take advantage of customizable branding to match your company style.

Knowledge base also includes forums so your customers can provide answers to other people struggling with issues or simply talk about various features. You can also use it to gather customer feedback and see how to improve your business.

Provide excellent customer service with our knowledge base

Our awesome customer service has your back

We solve issues via email, live chat, calls or customer portal 24/7 so our customers can have some breathing room or focus on the important – helping their customers. Contact us anytime you need something and we’ll do our best to inform you or help you out.

Have a look at our achievements or the reviews below and see why our customers switched from different solutions to LiveAgent. Join us today and become a happy customer yourself. 

Chat invitation gallery in Live chat software - LiveAgent
  • Roman Bosch

    Roman Bosch

    Partly

    It’s a pleasure to have a great portal that improves our customer service.

  • christine preusler

    Christine Preusler

    HostingAdvice

    LiveAgent empowers our agents to provide better, faster, and more accurate support.

  • Karl Dieterich

    Karl Dieterich

    Covomo

    LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.

  • Hendrik Henze

    Hendrik Henze

    HEWO Internetmarketing

    We have been using LiveAgent since August and we are really satisfied with it.

  • Razvan Sava

    Razvan Sava

    Webmaster Deals

    Since we are using LiveAgent our response time increased by 60%.

  • Taras Baca

    Taras Baca

    XperienceHR

    Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.

  • user testimonials

    Andrej Ftomin

    TAZAR Group

    I have to say, I have never experienced such a professional customer approach.

  • Matt Janaway

    Matt Janaway

    The Workplace Depot

    We find LiveAgent to be the best live chat solution by far.

  • Viviane Carter

    Viviane Carter

    CSI Products

    We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.

  • Christian Lange

    Christian Lange

    Lucky-Bike

    With LiveAgent we’re able to give our customers support wherever they are.

  • Jens Malmqvist

    Jens Malmqvist

    Projure

    I can recommend LiveAgent to anyone interested in making their customer service better and more effective.

  • user testimonials

    Catana Alexandru

    Websignal

    I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.

  • JanWienk

    Jan Wienk

    All British Casino

    With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.

  • Allan Bjerkan

    Allan Bjerkan

    Norske Automaten

    LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!

  • Sissy Böttcher

    Sissy Böttcher

    Study Portals

    We like it because it is easy to use and offers great functionality, such as useful reporting features.

  • Peter Koning

    Peter Koning

    TypoAssassin

    We love LiveAgent - it makes supporting our customers easy.

  • user testimonials

    Aranzazu F

    Factorchic

    We like to offer our customers the best support experience. That’s why we chose LiveAgent.

  • Rick Nuske

    Rick Nuske

    MyFutureBusiness

    From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.

  • Vojtech Kelecsenyi

    Vojtech Kelecsenyi

    123-Nakup

    LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.

  • Rafael Kobalyan

    Rafael Kobalyan

    Betconstruct

    Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.

  • Martin Drugaj

    Martin Drugaj

    Atomer

    We’ve been using LiveAgent since 2013. We can't imagine working without it.

  • Ivan Golubović

    Ivan Golubović

    AVMarket

    It's a cost-effective solution that can help you with a large amount of support requests via different channels.

  • user testimonials

    Rustem Gimaev

    Antalya Consulting Language Center

    Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.

  • Randy Bryan

    Randy Bryan

    tekRESCUE

    LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...

  • Timothy G. Keys

    Timothy G. Keys

    Marietta Corporation

    I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.

  • user testimonials

    Mihaela Teodorescu

    eFortuna

    The support team always responded promptly with quick to implement solutions.

  • Hilda Andrejkovičová

    Hilda Andrejkovičová

    TrustPay

    It helps us categorize the nature of the tickets and statistically track what our clients need most.

  • user testimonials

    Alexandra Danišová

    Nay

    We see LiveAgent as a great tool for communicating with customers.

  • user testimonials

    Samuel Smahel

    m:zone

    LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.

  • David Chandler

    David Chandler

    Volterman

    Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO
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Ready to switch to our help desk software?

Give us a try and begin your free 14-day trial today. You don’t have to provide any credit card information so there are no strings attached. Make sure to watch our Tour video first to see what else can LiveAgent do, or read more about LiveAgent on our website

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FAQ

What is a good Hesk alternative?

LiveAgent makes an excellent Hesk alternative as it provides a multi-channel ticketing system, fast live chat widget and amazing customer support.

What are the benefits of switching from Hesk to LiveAgent?

A multi-channel ticketing system that can handle emails, live chat, calls, customer portal, Viber and social media - Facebook, Twitter, and Instagram. LiveAgent also has fair pricing and great customer support ready to help you with anything.

Does LiveAgent have faster live chat?

LiveAgent's live chat widget's speeds clocked at 2.5 seconds, making it one of the fastest chat widgets available in a help desk software.

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