"I have to say, I have never experienced such a professional customer approach. "
Looking for a Hesk alternative?
Discover why LiveAgent is the best Hesk alternative on the market.
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Fed up with your help desk software?
Switch to LiveAgent today and see what makes it a great Hesk alternative. LiveAgent is a ticketing helpdesk software that can handle multi-channel communication including email ticketing, live chat, call center, social media and customer portal.
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Hesk vs LiveAgent at a glance
See a detailed comparison of Hesk vs LiveAgent features.
LiveAgent | Hesk | |
|---|---|---|
| Feature | ||
| Ticketing | ||
| Live Chat | ||
| Call Center | ||
| Self-Service | ||
| Viber | ||
| Knowledge Base | ||
| Customer Forum | ||
| Automation and Rules | ||
| API | ||
| Interactive Voice Response (IVR) | ||
| Video Calls | ||
| Unlimited History | ||
| Unlimited Websites | ||
| Unlimited Chat Buttons | ||
| Unlimited Tickets/Mails | ||
| Unlimited Call Recording | ||
| Unlimited 24/7 Support | ||
Get a fast real-time chat widget on your website
Solve customer support queries faster thanks to our live chat. Simply create a custom widget or choose one from our chat button gallery and place it on your website. Your customers can simply click on it and start chatting with help desk agents. The live chat has ranked as one of the fastest on the market.
It’s supported by useful features, like real-time typing-view or proactive chat invitations to increase customer engagement. Try it out yourself and see how you can improve your customer support.
Ticket management made easy
LiveAgent sorts out tickets and assigns them to agents automatically thanks to automation rules you can set up. This is important because LiveAgent can handle all important communication channels your customers use and turn incoming communication into tickets.
Get a ticketing tool that handles everything important – emails, live chat, calls, Viber calls and social media – Facebook, Twitter, WhatsApp and Instagram. Use the #1 help desk software as a Hesk, Jira or even ZenDesk alternative. Try it out today and see how seamless the experience is.
Knowledgebase with customizable branding
Create your own helpful self-service portal full of relevant notes, informational articles and how-to’s for handling various issues or learning something new. Our customer portal features let you take advantage of customizable branding to match your company style.
Knowledge base also includes forums so your customers can provide answers to other people struggling with issues or simply talk about various features. You can also use it to gather customer feedback and see how to improve your business.
Provide excellent customer service with our knowledge base
Our awesome customer service has your back
We solve issues via email, live chat, calls or customer portal 24/7 so our customers can have some breathing room or focus on the important – helping their customers. Contact us anytime you need something and we’ll do our best to inform you or help you out.
Have a look at our achievements or the reviews below and see why our customers switched from different solutions to LiveAgent. Join us today and become a happy customer yourself.
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers."
Peter Komornik
CEO of Slido
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Ready to switch to our help desk software?
Give us a try and begin your free 30-day trial today. You don't have to provide any credit card information so there are no strings attached. Make sure to watch our Tour video first to see what else can LiveAgent do, or read more about LiveAgent on our website.
Testimonials
Get LiveAgent and join 7000 happy clients
"I have to say, I have never experienced such a professional customer approach. "
"I have to say, I have never experienced such a professional customer approach. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"Simply put - LiveAgent beats everything out there at this, or even higher, price-points. "
"Simply put - LiveAgent beats everything out there at this, or even higher, price-points. "
"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "
"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "
"The support team always responded promptly with quick to implement solutions. "
"The support team always responded promptly with quick to implement solutions. "
"We like to offer our customers the best support experience. That's why we chose LiveAgent. "
"We like it because it is easy to use and offers great functionality, such as useful reporting features. "
"We like it because it is easy to use and offers great functionality, such as useful reporting features. "
"We like it because it is easy to use and offers great functionality, such as useful reporting features. "
"We find LiveAgent to be the best live chat solution by far. "
"We've been using LiveAgent since 2013. We can't imagine working without it. "
"We've been using LiveAgent since 2013. We can't imagine working without it. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "
"The support team always responded promptly with quick to implement solutions. "
"We like to offer our customers the best support experience. That's why we chose LiveAgent. "
"We find LiveAgent to be the best live chat solution by far. "
"We find LiveAgent to be the best live chat solution by far. "
"Simply put - LiveAgent beats everything out there at this, or even higher, price-points. "
"We like to offer our customers the best support experience. That's why we chose LiveAgent. "
"We've been using LiveAgent since 2013. We can't imagine working without it. "
Frequently asked questions
The leader in help desk software
Deliver exceptional customer support across multiple channels and automate your customer service with LiveAgent.
