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Fed up with your help desk software?

Switch to LiveAgent today and see what makes it a great Hesk alternative. LiveAgent is a ticketing helpdesk software that can handle multi-channel communication including email ticketing, live chat, call center, social media and customer portal.

It’s supported by a large variety of features and integrations with other software solutions to help you create smooth workflows. Read more about LiveAgent or start your free 30-day trial today.

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Hesk vs LiveAgent at a glance

Feature	LiveAgent	Hesk
Ticketing	✅Yes	✅Yes
Live Chat	✅Yes	❌No
Call Center	✅Yes	❌No
Self-Service	✅Yes	✅Yes
Facebook	✅Yes	❌No
Twitter	✅Yes	❌No
Instagram	✅Yes	❌No
Viber	✅Yes	❌No
WhatsApp	✅Yes	❌No
Knowledge Base	✅Yes	✅Yes
Customer Forum	✅Yes	❌No
Automation and Rules	✅Yes	❌No
API	✅Yes	❌No
Interactive Voice Response (IVR)	✅Yes	❌No
Video Calls	✅Yes	❌No
Unlimited History	✅Yes	✅Yes
Unlimited Websites	✅Yes	✅Yes
Unlimited Chat Buttons	✅Yes	❌No
Unlimited Tickets/Mails	✅Yes	✅Yes
Unlimited Call Recording	✅Yes	❌No
Unlimited 24/7 Support	✅Yes	❌No

Solve customer support queries faster thanks to our live chat. Simply create a custom widget or choose one from our chat button gallery and place it on your website. Your customers can simply click on it and start chatting with help desk agents. The live chat has ranked as one of the fastest on the market.

It’s supported by useful features, like real-time typing-view or proactive chat invitations to increase customer engagement. Try it out yourself and see how you can improve your customer support.

Try out the live chat

Experience our real-time chat software

Ticket management made easy

LiveAgent sorts out tickets and assigns them to agents automatically thanks to automation rules you can set up. This is important because LiveAgent can handle all important communication channels your customers use and turn incoming communication into tickets.

Get a ticketing tool that handles everything important – emails, live chat, calls, Viber calls and social media – Facebook, Twitter, WhatsApp and Instagram. Use the #1 help desk software as a Hesk, Jira or even ZenDesk alternative. Try it out today and see how seamless the experience is.

Multi-channel communication features in one place

Knowledgebase with customizable branding

Create your own helpful self-service portal full of relevant notes, informational articles and how-to’s for handling various issues or learning something new. Our customer portal features let you take advantage of customizable branding to match your company style.

Knowledge base also includes forums so your customers can provide answers to other people struggling with issues or simply talk about various features. You can also use it to gather customer feedback and see how to improve your business.

Provide excellent customer service with our knowledge base

Our awesome customer service has your back

We solve issues via email, live chat, calls or customer portal 24/7 so our customers can have some breathing room or focus on the important – helping their customers. Contact us anytime you need something and we’ll do our best to inform you or help you out.

Have a look at our achievements or the reviews below and see why our customers switched from different solutions to LiveAgent. Join us today and become a happy customer yourself.

Become a happy customer

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LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO

LiveAgent Product Tour | Live AgentP0Y0M0DT0H0M145S

Live AgentOctober 14, 2024

Ready to switch to our help desk software?

Give us a try and begin your free 30-day trial today. You don’t have to provide any credit card information so there are no strings attached. Make sure to watch our Tour video first to see what else can LiveAgent do, or read more about LiveAgent on our website.

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