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Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

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Help desk software comparison
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Fed up with your help desk software?

Go beyond customer expectations and provide the best customer service via all popular communication channels. LiveAgent unifies emails, live chat, social media, call center and customer portal into one convenient place where you can take care of customer conversations. 

Providing world-class customer service doesn’t have to be expensive. LiveAgent offers affordable paid plans suitable for most businesses. Keep reading to find out more or get the LiveAgent experience with our free 14-day trial today.

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HelpSpot vs LiveAgent at a glance

Features Liveagent HelpSpot
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing in Ticket plan for $15/agent/month.
HelpSpot offers ticketing in plan for around $41.5/month.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
HelpSpot doesn't offer Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
HelpSpot doesn't offer Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal in Ticket plan for $15/agent/month.
HelpSpot offers Self-Service portal in plan for around $41.5/month.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
HelpSpot doesn't offer a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
HelpSpot doesn't offer a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
HelpSpot doesn't offer an Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
HelpSpot doesn't offer a Viber integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base in Ticket plan for $15/agent/month.
HelpSpot offers knowledge base in plan for around $41.5/month.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum in Ticket plan for $15/agent/month.
HelpSpot offers customer forum in plan for around $41.5/month.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules in Ticket plan for $15/agent/month.
HelpSpot offers automation and rules in plan for around $41.5/month.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions in Ticket plan for $15/agent/month.
HelpSpot offers API functions in plan for around $41.5/month.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
HelpSpot doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
HelpSpot doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history in Ticket plan for $15/agent/month.
HelpSpot offers unlimited history in plan for around $41.5/month
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites in Ticket plan for $15/agent/month.
HelpSpot offers unlimited websites in plan for around $41.5/month.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
HelpSpot doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails in Ticket plan for $15/agent/month.
HelpSpot offer unlimited tickets/mails in plan for around $41.5/month.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
HelpSpot doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support in Ticket plan for $15/agent/month.
HelpSpot offers unlimited 24/7 support in plan for around $41.5/month.
Create a ticket in Help desk software - LiveAgent

Universal inbox that handles every channel

Powerful customer service software should help you provide customer care from any channel your customers use. That’s why LiveAgent covers every important channel including email ticketing, live chat, call center with Viber, customer portal and social mediaFacebook, Twitter and Instagram

Manage all customer support queries from one place

LiveAgent streamlines multiple customer service channels into one piece of software

Get the fastest live chat widget 

Chat conversations are a fast and easy way to let your customers reach you from your website. Solve issues quicker with the fastest widget on the market, with chat displayed speeds at 2.5 seconds. It’s also backed up by a variety of advanced features, such as real-time typing view, proactive chat invitations, and custom chat buttons. Give it a try and see why our customers love it.

Chat window docking feature in Live chat software - LiveAgent

The right tool for providing customer satisfaction

Create a filter in Customer service software - LiveAgent

Set your own workflow rules with our features

Advanced automation features and filtering are a part of our configurable customer service solution. Every tool is backed up by a set of features that make your workflows easier and provide you with some breathing room whenever you need it. 

Take a look at the full list of LiveAgent features and find out more about our reliable and affordable help desk software

Pioneering software

Did you know?

Established in 2006, LiveAgent was the first solution on the market to offer live chat and help desk capabilities. As of 2021, LiveAgent is the best rated and most reviewed help desk solution on the market, serving over 150 million users and 40,000 businesses worldwide.

HelpSpot alternative
30%

Generate more revenue

Create memorable customer experiences that boost revenue.

97%

Improve satisfaction

Delight your customers with lightning-fast responses.

16×

Boost customer value

Make more sales by keeping your customers loyal to your brand.

Let us show you great customer care

We keep LiveAgent users happy and address any questions or inquiries as soon as we can. This is all possible thanks to our 24/7 customer support. Send us a message or contact us via phone anytime you need us to help you out. Read testimonials and find out why our customers switched to LiveAgent from other help desk solutions. 

Chat invitation gallery in Live chat software - LiveAgent
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    Nay

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    m:zone

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  • David Chandler

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    Volterman

    Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO
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